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1. Ensemble pourrelever vos défis ... DRAFT Business Process Outsourcing in Defense Sector

2. Introduction • Objectives of the document • To provide an overview of C.S.C. Business Process Outsourcing in Defense sector • To present DynCorp Susidiaries and activities before it became part of CSC • Difficulties occured • No more website existing nowadays for DynCorp

3. Les trois métiers d’outsourcing au sein de CSC • Application Outsourcing • Voir Tierce Maintenance Applicative • Business Process Outsourcing (BPO) ; Également dénommé gestion déléguée • Il s’agit de la délégation d’un ou plusieurs processus à un prestataire qui, en retour, administre et gère les processus sélectionnés, sur la base de critères définis et mesurables pour améliorer la performance globale de l’entreprise • Le BPO découle des trois mouvements (TQM, BPR, gestion de la chaîne logistique) en en tirant de la valeur ajoutée. Le vrai catalyseur a été le Web • IT Infrastructure Outsourcing • Voir Application Value Management

4. General CSC’s offer for B.P.O. ENERGY FINANCIAL SERVICES HEALTH SERVICES HUMAN RESOURCES SERVICES • Back office functions : • Billing • Order Provisioning and Remittance Processing • New Meter Installation • Customer Support • E-business-enabled transaction processing • Rate, quote and bind over the Internet • Third party information ordering and gathering • Back office operations • Policy and contract administration • Billing & payment processing • Print, distribution and electronic archive • Reporting • Compliance • Financial management • Customer service and relationship management • Customer contact center setup and management • New product, company or subsidiary launch • Entry into new markets • Assimilation of mergers and acquisitions • Distribution channel management • Reinsurance • System and infrastructure management • Loan servicing • Loan, lease and mortgage insurance compliance • Automobile warranty services • Personnel • Facilities • Health Plan Administration and Claims Processing • Timeshare Services • Facilities Management • Backoffice and Business Process Outsourcing • Supply Chain Outsourcing • End-to-end call center management and reporting • Benefits administration for both active employees and retirees • Pension administration, including retirement and estimate packages, compliance and government reporting, and total compensation statement • Payroll processing and tax filing • Savings plan administration • Online access to real-time payroll information • Web-based self-service access for employees and management • Migration services for legacy HR systems • Document management * Source : www.csc.com (Mai 2003) – Offre multi-secteurs

5. DynCorp Subsidiaries Company Revenue 2002 Staff Locations XXX XXX XXX Activities DynCorp Technical Services • Aviation Services • Aircraft maintenance and repair • Fleet management • Logistics support • Base Operations • Bases management • Range Technical Services • Information Processing • Technical support • Tests andtraining • Contingency Services • Aircraft Maintenance • Peace Maintenance • Logistics Support • Logistics Support Services • Transportation, catering, littering • Marine Services • Management and operationsfor boats and fleets • Personal and physical Security Services • Law enforcement recruitment and management • Cultural training • Personal protection services • Security system design, installation and operations • International Program Management • Diplomatic support services • Base operations and logistics support • Aircraft maintenance • International police monitors • International police and judicial training services • De-mining DynCorp International Deux principales filiales

6. DynCorp Subsidiaries Company Revenue 2002 Staff Locations XXX XXX XXX Activities Advance Med Corporation • Medical solutions management DynMarine & Logistics Services • Service and maintenance management for navy • Oceanographic Ship Program • Oil Spill Response Program • Communication Suites DynSpace • Satellites launching DynCorp Systems & Solution • Information Systems Implementation • Network engineering • IT operations and support DynCorp TechServ • Support IT • Seat Management DynPort Vaccine Company • Medical services dedicated to army DynTel • IT Solutions DynCorp Aerospace Operations (UK) Limited 1388 UK • Labour recruitement and provision of personnel 57 millions pounds (2001)

7. On-going projects for DynCorp International

8. On-going projects for DynCorp Technical Services Customer CurrentContract Value Activities US Air Force 14th Flight Training Wing Oct 98 to Sep 05 $165 millions • Organizational and intermediate Level Maintenance • Support and logistics Services • Aircrafts :T38, T37, T1A, AT38 US Air Force , Vance AFB, Oklahoma Feb 97 to Sep 07 $393 millions • Aircraft Maintenance and Base Operating Support Services • Support services : Civil engineering, IT/Comm, Transportation/supply, Community Services, Fire Protection, Pubs, Forms management • Aircrafts :T38, T37, T1A NASA, Johson Support Division Apr 99 to Mar 04 $125 millions • Organizational, intermediate and Limited Depot-Level Maintenance and related support • Complete logistics support • Maintenance of : 2 B747, 5G-1159, 1 G-159, 35 T38, 1 KC135 (Zero G), 2 B57G Super Guppy, 6 F18s, 2 B200 King Air, 3 C12, 1 T34C, 1 Y04 • Support Astronaut Proficiency training and shuttle transportation system and space station aviation requirements

9. On-going projects accomplished by DynCorp Systems and Solutions

10. World wide actors : Major DynCorp competitors CSC Lockheed Martin Northrop Grumman Halliburton • 85000 people over 100 countries • c Companies bought by International Groups DynCorp L3 Communication Vinnell Kellog. Brown & Root • Headqd : VA, US • www.vinnell.com • Activities : Operations and Maintenance, Military Training, Academic & Vocational Training & Logistics • = KBR MPRI • Military Professional Resources Incorporated • Headqd : 1988 • People : 700 pers. • Hqd : Virginia, US • www.mrpi.com Cubic Defense System Ltd Sandline Independant Companies • Creation : 1951 • Headqd : San Diego, US • Revenue 02 : 564.3 Millions $ • Staff : 3800 pers. • www.cubic.com • German ? • Creation : 1990 • Headqd : Bahamas • 2 offices : UK, US • Private Military Company • www.sandline.com Legend Company offering B.P.O. activities in Defense Sector

11. World wide actors

12. Examples of missions of DynCorp competitors MPRI(Military Professional Resources Incorporated) • Simulation and training for American special forces • Training of Croatian Army before their offensive in Bosnia in 1994 • Africa Crisis Operations Training Assistance Program (Acota) : setup of an African rapid reaction force • Modernization of combat methods of the Bulgarian Army • Training of Taiwanese military experts • Training of combat units of the Kuwaiti National Guard Cubic • Training of American special forces in urban combat • Management of a simulation center for close combat • Preparation of Armies of Rumania, Czech and Hungary for their entry into NATO Kellogg, Brown & Root (KBR) • Alimentation and Laundry supply for the American forces in the Balkans ($3 billion) • Alimentation and Laundry supply for the American forces in Iraq ($30 billion) • Exclusive contract for reconstruction of Iraqi petrol refineries • Exclusive supplier of alimentation, military base construction, base maintenance, energy and petrol for the American forces (for 10 years) Sandline • Active involvement in combat activities against the military putsch in Sierra Leone in 1997, reinstallation of president Ahmad Kabbah, in cooperation with the local army Vinnell • Training of Saudi army Defense Systems Ltd

13. Exemples CSC • 2002 • X • X • C • X