职场英语写作 --Chapter 9: Letters of Apology and Congratulation

1. 职场英语写作--Chapter 9:Letters of Apology and Congratulation Letters of Apology 1. Guidelines： (1) 言辞恳切，诚心诚意，指出自己并非故意伤害或开罪对方，切忌对自己的过失作过多辩解。 (2) 恳请对方谅解自己的过失或给对方带来的不便。 (3) 使用 I’m sorry, I apologize 等字眼明确表达自己的歉意。 2. Components: (1) 道歉行为和内容; (2) 道歉的具体理由; (3) 弥补方法; (4) 进一步致歉.

2. 职场英语写作--Chapter 9:Letters of Apology and Congratulation Letters of Apology 3. Modules Date, Dear …, Please accept my sincere apology for………………………………… .. I am sorry again for the inconvenience I caused to you. Yours sincerely, Name… Date, Dear …, I am sorry to tell you that I won’t be able to……………………….…… I am very sorry for the trouble. Yours sincerely, Name…

3. 职场英语写作--Chapter 9:Letters of Apology and Congratulation Letters of Apology 4. Commonly Used Expressions： 1. I write to apologize for having caused you so much trouble. 2. Please accept my apology for my rude behavior at the party. 3. I am writing to express my apology for… 4. I am sorry for having caused you all this inconvenience. 5. I really didn’t mean to hurt/offend/insult you. 6. I shall not be so rude/late/careless again.

4. 职场英语写作--Chapter 9:Letters of Apology and Congratulation Letters of Apology 5. Sample 1 Directions: You are already have a date with your friend but suddenly have another thing to do and you have to tell your friend that you can’t go. Express your reason clearly in about 100 words. May 5, 2008 Dear Jane, (1) I am sorry to tell you that I won’t be able to come this afternoon because I have to go to the airport at 2:00 p. m. to meet an overseas visitor from Australia. (2) I really have kept our date in my mind all these days; however, I received my boss’ e-mail this morning. He asked me to drive to the airport to pick up one of his friends from abroad. It’s urgent and I must go. (3) Please forgive me. (4) Would you please ring me up to make another time? Yours, Tom (1) 道歉的内容。 套语：I am sorry to tell you that… 表明自己不能赴约 (2) 道歉的具体原因 收到了上司的信函, 要去机场接机 It’s urgent and I must go. 进一步解释, 并表明自己的无奈. (3) 进一步道歉 Please forgive me 求得原谅 (4) 提出弥补的办法.

5. 职场英语写作--Chapter 9:Letters of Apology and Congratulation Letters of Apology 5. Sample 2 Dear Sir, Referring to your letter of ____ (date), we would like to apologize for our delay in executing your order. Our delay in delivery is due to the fact that the demand for the said product has increased dramatically in recent months. However, you may rest assured that we will try our utmost to expedite the production of ____ (product’s name). In order to solve the delay in delivery completely in the future, we are going to transform some production links into automation. (Complimentary Close)

6. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

7. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

8. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

9. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

10. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

11. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

12. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

13. 职场英语写作--Chapter 9:Letters of Apology and Congratulation

14. 职场英语写作--Chapter 9:Letters of Apology and Congratulation