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Product Catalog and IT Service Management SharePoint Saturday Chicago Suburbs

Product Catalog and IT Service Management SharePoint Saturday Chicago Suburbs. About Us. Matt Engibous Solution Lead, SharePoint Architect mengibous@concurrency.com Twitter : @ MattEngibous http :// concurrency.com/blog/author/mengibous.

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Product Catalog and IT Service Management SharePoint Saturday Chicago Suburbs

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  1. Product Catalog and IT Service ManagementSharePoint Saturday Chicago Suburbs

  2. About Us Matt EngibousSolution Lead, SharePoint Architect mengibous@concurrency.com Twitter: @MattEngibous http://concurrency.com/blog/author/mengibous Peter HurthSolution Lead, Social Collaborationphurth@concurrency.com Twitter: @ConcurrencyPete http://concurrency.com/blog/author/phurth Drew MadelungSharePoint ECM Consultantdmadelung@concurrency.com Twitter: @DMadelung http://concurrency.com/blog/author/dmadelung

  3. Agenda • Why IT Service Management • Product Catalog demystified • Advantages and Limitations • Online vs On-premises for the Product Catalog • Live demonstration

  4. IT Service Management Portal • Hierarchical collection of services • Dynamic changes of IT services • Delivery of consumable services • Service specific knowledge content

  5. Product Catalog in SharePoint 2013 • This has nothing to do actual products in SharePoint • Separation of content authoring from consumption • SharePoint Online can…

  6. What is the Product Catalog? • Search driven sites • Cross-site publishing • Authoring content from lists and libraries • Term Store and metadata navigation • Friendly URLs • Catalog Settings

  7. What is the Product Catalog?

  8. Why Product Catalog Rocks! • New SharePoint 2013 Search

  9. SharePoint 2013 Search Architecture Public API Unit of scale/role boundary FAST Search Index ContentProcessing Index QueryProcessing WFE Crawl API Content UX HTTP File shares SharePoint User profiles Lotus Notes Exchange folders Custom - BCS SharePoint SP Apps Devices Crawl Analytics Processing Search Admin Analytics Reporting

  10. Why Product Catalog Rocks! • Scale and Manageability • With 2 pages you can… • Category and Item • Breaking down site collection boundaries • Anonymous Access – gives users access to Search Index. Don’t need access to authoring site.

  11. Know your limits • Managed metadata term store • 7 max level of nested terms • 30k max number of terms per term set • 1 million items per term store • 2k max items in managed navigation • http://technet.microsoft.com/en-us/library/cc262787(v=office.15).aspx • Variations (language) • Takes some work • Timer Jobs – 15 mins (sync) • http://blogs.technet.com/b/sharepoint_quick_reads/archive/2013/08/12/sharepoint-2013-variations-creating-site-and-variation-labels.aspx

  12. On-premises / Office 365 • Prego…it's in there • Query rules, display templates, rank models, managed navigation, search schema, analytics, CSOM, query builder and result sources. • On-premises only • Product catalog site collection template • User segmentation to drive adaptative interfaces • Faceted navigation – supports taxonomy refiners • Anonymous access for cross site publishing not supported. • Office 365 • E3 and E4 plans only - Cross site publishing • Content Search and Content Iterm Reuse web parts • Category and Item page layouts • Unable to modify Search content sources

  13. Product Catalog Portal– Diving In Demo

  14. Questions? Thank you

  15. Transform Fortune 100 IT Organizations Using IT Service Management with Microsoft System Center 2012 R2 and Office 365 http://bit.ly/1gcYFRJ

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