Emergency Management

Image Area July 13, 2008 Emergency Management in the Private Sector Bryan Koon Senior Operations Manager Emergency Management Department

Why Wal-Mart Has an Emergency Management Department Three Priorities for Responding to Disasters • Take care of our people • Take care of our operations • Take care of our communities Emergency Management in the Private Sector

Where We OperateUnited States • 1.5 Million associates in 50 States • 4,100+ Retail Outlets • 148 Distribution Centers • 50+ Corporate Facilities Emergency Management in the Private Sector

Where We OperateSOUTHEAST Emergency Management in the Private Sector

Where We OperateInternationally • 400,000+ associates in 25 Countries • 3,200+ Retail Outlets in 13 Countries • 40+ Corporate Facilities Emergency Management in the Private Sector

Where We’re Going2012 • 2.5 Million associates • 9,000+ Retail Outlets Emergency Management in the Private Sector

What We Deal WithNatural Disasters Emergency Management in the Private Sector

What We Deal WithMan-Made Disasters / Terrorist Events Emergency Management in the Private Sector

The Tipping PointHurricanes Katrina/Rita Emergency Management in the Private Sector

The Tipping PointHurricanes Katrina/Rita • 34,000 associates impacted • 43,000 phone calls • 173 facilities impacted • 114 (66%) recovered in 48 hours • 161 (93%) recovered in 7 days • Over 120 facilities damaged • Unprecedented population shift • 2,498 trailers of merchandise • Over 3M gallons of drinking water • $17 M cash donated to relief organizations • $3.5 M in donated merchandise • Over $14 M to support associates • Major shift in Wal-Mart and Private Sector Emergency Management Emergency Management in the Private Sector

How the Department is Organized Planning Section: • Emergency Procedures, Flip Charts • Corporate Business Continuity • Pandemic Planning Preparedness Section: • Associate, Customer, and Member Preparedness • Training and Exercises Operations Section: • Emergency Operations Center and Alarm Central Recovery / Mitigation Section Emergency Management in the Private Sector

What We’re DoingPreparedness / Awareness • Initiated a major effort to educate associates in 2006 • 1.4 million associates + family members = 1% of U.S. • Continuous subtle messaging via: • Email • Posters • Internal Television and Radio Network • Intranet links / resources • Special events • Targeted Merchandising • Targeted / regional campaigns • Weather, geographical or other factors • Recognition of efforts • Business to Business through Sam’s Club and in conjunction with DHS Private Sector Office Emergency Management in the Private Sector

What We’re DoingAlarm Central • Monitors 5000+ facilities in U.S. and Puerto Rico • 450,000 Signals / year • 150,000 Phone Calls / year • Dispatches Fire / Police / Ambulance • Corporate 911 Emergency Line • “Watch Dog” Early Warning • 28-years as a proprietary station • Significant savings to outsourcing • Underwriter Laboratory Certified • Continually evolving role Emergency Management in the Private Sector

What We’re DoingEmergency Operations Center • 2,900 Square Foot Facility • In-place seating for 48, plus room for expansion • Four Activation Levels • Organized using ESF Structure • ESF 1 - Transportation • ESF 2 – Communications and Information Systems • ESF 3 – Structure, Waste, and Energy • ESF 4 – Operations • ESF 5 – Emergency Management • ESF 6 – Associate Support • ESF 7 – Emergency Merchandise • ESF 8 - Donations Management • ESF 9 – Public Safety and Security • ESF 10 – External Affairs Emergency Management in the Private Sector

Our PartnersFederal and State Interaction • Direct to DHS and FEMA through Private Sector Offices • Direct to state emergency management agencies • Through professional organizations like NEMA, IAEM, ACP • Through business organizations like U.S. Chamber of Commerce, Business Civic Leadership Council (BCLC), Business Roundtable, and Business Executives for National Security (BENS) • Local Relationships maintained by Field associates • How we work in State & Federal EOCs • WM Associate Physically Present • Through Representative Organization • Through Phone & E-Mail Emergency Management in the Private Sector

Our PartnersEducational Institutions • Colleges with Emergency Management Programs • Internships • Collaboration • Research Institutions • University of Louisiana Lafayette • NIMSAT (National Incident Management Systems and Advanced Technologies) • New York University • InterCEP (International Center for Enterprise Preparedness) • Florida International University • BCIN (Business Continuity Information Network) • Business to Business / Community Involvement • Northwest Arkansas Community College • NWAERLR (Northwest Arkansas Emergency Response Leadership Roundtable) Emergency Management in the Private Sector

Our PartnersPrivate Sector Emergency Management in the Private Sector

Our PartnersCharitable Organizations Emergency Management in the Private Sector

Government InteractionWhat We Need • Partnerships • Defined processes and expectations • Open discussion of strengths and weaknesses • To find solutions together • Information • Evacuation routes and timeline • Contraflow plans • Available entry/exit points • Closures • Schools • Public Transportation • Shelter Information • Emergency Declaration Information / Considerations • Credentialing • POD Sites / Resource Staging Areas • Utility and Communication Infrastructure Recovery / Considerations • Security information • Retail Infrastructure information Emergency Management in the Private Sector

Government InteractionWhat We Can Provide • Expertise beyond governmental capability • Logistics • Transportation • Information Systems • Merchandise • Open/Closed status and ETR • Status of their employees • Assistance in damage assessment • Procuring and Movement of Goods and Services • Maximization of relief effort • Business to business networking • Economic recovery • Return to normalcy Emergency Management in the Private Sector

Wal-Mart EOC 479-277-1001 emergencyoperationscenter@wal-mart.com Bryan Koon 479-204-8159 bryan.koon@wal-mart.com Emergency Management in the Private Sector

Emergency Management