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Provision of Portable Phones for Ward Staff to Enhance Communication During Night Time Author : Ms Anita PAI, HM(SS)1, Ms. Sally FOK, S(BES & Tele) Mr. Sailan TONG, CKIII(Tele) Department of Supporting Services, QEH. Background.
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Provision of Portable Phones for Ward Staff to Enhance Communication During NightTimeAuthor : Ms Anita PAI, HM(SS)1, Ms. Sally FOK, S(BES & Tele) Mr. Sailan TONG, CKIII(Tele)Department of Supporting Services, QEH Background • Night nurses might have to rush to nurse station for phone calls at night time • Call might be missed if nurses are far away from the station • It might affect the level of quality and efficiency of nursing care provided Objectives Enhancing ward staff communication during night time by providing portable phone sets Implementation 08/09 Portable phones were provided for ward staff Conclusion It benefits patient care asnurse can carry the phone within the ward that directly helpsenhancecommunication with on-call medical staff / front line staff