1 / 16

Integrating work flows of five utilities utilizing Oracle’s WAM

Integrating work flows of five utilities utilizing Oracle’s WAM. John Lucas , VP, Information Technology, Citizens Energy Group jlucas@citizensenergygroup.com Paul Dicken , Director, Water Distribution, Citizens Energy Group pdicken@citizensenergygroup.com. Our Vision

penelope-herman
Download Presentation

Integrating work flows of five utilities utilizing Oracle’s WAM

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Integrating work flows of five utilitiesutilizing Oracle’s WAM John Lucas, VP, Information Technology, Citizens Energy Group jlucas@citizensenergygroup.com Paul Dicken, Director, Water Distribution, Citizens Energy Group pdicken@citizensenergygroup.com

  2. Our Vision We will fulfill the promise of the Trust to serve our customers and communities with unparalleled excellence and integrity. Our Values Quality – Teamwork – Safety – Diversity – Integrity Our Mission Citizens Public Trust has served the community 127 years; 400,000 retail customers, 1,100 employees Water Wastewater Thermal (Steam and Chilled Water) Natural Gas Other energy related businesses

  3. John Lucas Citizens VP of IT, Officer VP/CIO of Major Corporations since 2000 Integrated / delivered major system implementations Partner of the Business Paul Dicken Director of Water Distribution 20 years of Operations Experience Regulatory Compliance O & M and Capital Responsibilities Who we are

  4. Why we are Implementing WAM • Single System for all of Citizens Assets • Data Elements • Support Analysis • Single System to View/Access Activities • Forecasting • Reporting • Standardize Work Processes • Automating Field Data Capture • Completion of Work Orders

  5. Why we are Implementing WAM • Manage Assets and Life Cycles • Conditions and Failure Codes • Operational Performance • Optimize Office and Field Personnel • Planning/Scheduling of Resources • Performance Metrics • Improve Customer Satisfaction

  6. Implementing Enterprise Asset Management and Work Management Systems • Establish a Business Case, and Get Approval • Utilize Industry and WAM knowledgeable Integrator • Architect for the Future, and implement in manageable chunks • Establish an Enterprise Asset Hierarchy • Integrate with Business Systems to get “best” information for the Operating Unit • Time and Attendance • Inventory • Financials • GIS • PragmaCAD • Test, Test, Train, Train, Train,….

  7. Establish a Business Case • Work with the Operating units to determine the value of implementing WAM, and a standard set of procedures/common systems • Establish an initial effort to build detailed requirements, architecture, and integration requirements • Estimate effort, both IT, Partner, and business users • Double it! We always think it will be easier than it is… • Phase in the implementation to mitigate risk and improve chance of success

  8. Strategy to Meet Customer Needs • Organizational Decision Making • Territory Alignment • Order Distribution • Detailed Work Management • Multiple Assets in the Field • Forecasting and Budgeting • Dollars to Assets • Reporting Capabilities • Improve Customer Satisfaction

  9. Integrated Solutions to Meet Needs • Automation • Enable Intelligent Network • Device Deployment • Construction and Maintenance Management • When To Repair vs. Replace • Cost Control • More Projects Than Budget • Reduce or Defer Capital Spend • Improve Customer Satisfaction

  10. We All Have Needs !!! • Plant Operations • Network Operations • Supply Chain • Engineering • Finance • Customer Service

  11. Features Highlighted • Two-way GIS Integration • Multiple Searches • Work Order, Service Request and PM Information • Follow the Trail • Historical Data • WOW! That many repairs? • Improve Employee and Customer Satisfaction

  12. Utilize Industry Integrator • We know how we do our business, and how to keep systems running, but build new ones? • Choose one who understands Utilities and WAM • Always ask if there is a “better” way, not just how we do it. • Give them the chance to contribute as “part of the team” • Keep them engaged when the implementation gets tough, IT WILL

  13. Architecture

  14. Design a Asset Hierarchy • True value over time on failure analysis requires a common asset hierarchy • Brings the operating users closer to common procedures/work orders • Reduces overall complexity and costs • IT IS TOUGH to get everyone to “agree”

  15. Integrate, Integrate, Integrate • What we integrated to: • EBS • Time and Attendance • Project • Supply Chain • Stores • Financials • GIS – ERSI • Truly integrate data and asset IID’s • PragmaCAD • Real time scheduling of field force • Consistent in-Truck systems

  16. Q/A

More Related