RBA Results-Based Accountability

1. TM RBA Results-Based Accountability The Fiscal Policy Studies Institutewww.raguide.org www.resultsaccountability.com Book - DVD Ordersamazon.comresultsleadership.org

2. SIMPLE COMMON SENSE PLAIN LANGUAGE MINIMUM PAPER USEFUL

3. Population Accountabilityis about the well-being ofWHOLE POPULATIONS for Communities – Cities – Counties – States - Nations Performance Accountabilityis about the well-being ofCUSTOMER POPULATIONS for Programs – Agencies – Service Systems Results-Based Accountabilityis made up of two parts:

4. Results-Based Accountability COMMON LANGUAGE COMMON SENSE COMMON GROUND

5. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Core qualitative strategic objectives Make up your own jargon. Measurable urgent systemic indicators Lewis Carroll Center for Language Disorders

6. RESULT or OUTCOME A condition of well-being for children, adults, families or communities. Population Population INDICATOR or BENCHMARK A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance Performance DEFINITIONS RESULT 1. Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children born healthy Children ready for school Safe communities Clean Environment Prosperous Economy INDICATOR 2. Rate of low-birthweight babies Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate Percent ready at K entry crime rate air quality index unemployment rate PERFORMANCE MEASURE 3. 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Customer Results

7. Population Performance Customer result = Ends Service delivery = Means From Ends to Means From Talk to Action From Talk to Action RESULT ENDS INDICATOR PERFORMANCEMEASURE MEANS

8. IS IT A RESULT, INDICATOR OR PERFORMANCE MEASURE? 1.Safe Communities 2.Crime rate 3.Average police response time 4.Healthy people 5.Rate of Obesity 6.People have living wage jobs and income 7.% of people with living wage jobs and income 8.% of participants in job training who get living wage jobs RESULT INDICATOR PERF. MEASURE RESULT . . INDICATOR . . RESULT . . INDICATOR . . PERF. MEASURE . |

10. TRANSLATION Back to the Idea Translation Guide/Rosetta StoneNot the Language Police Ideas Group 1 Group 2 Group 3 etc. 1. A condition of well-being for children, adults, families & communities 2. 3. etc. RESULT OUTCOME GOAL

11. Results – Indicators – Performance Measures in Amharic, Cambodian, Laotian, Somali, Spanish, Tigrigna, Vietnamese

12. POPULATION ACCOUNTABILITY

13. Community Outcomesfor Christchurch, NZ 1. A Safe City 2. A City of Inclusive and Diverse Communities 3. A City of People who Value and Protect the Natural Environment 4. A Well-Governed City 5. A Prosperous City 6. A Healthy City 7. A City for Recreation, Fun and Creativity 8. City of Lifelong Learning 9. An Attractive and Well-Designed City

14. Every Child Matters – Children ActOutcomes for Children and Young People Being Healthy: enjoying good physical and mental health and living a healthy lifestyle. Staying Safe: being protected from harm and neglect and growing up able to look after themselves. Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood. Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour. Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

15. New Zealand Coventry, UK Kruidenbuurt Tilburg, Netherlands Santa Cruz, CA

17. CARDIFF, WALESCommunity Outcomes 1. People in Cardiff are healthy 2. Cardiff has a clean attractive and sustainable environment 3. People in Cardiff are safe and feel safe 4. Cardiff has a thriving and prosperous economy 5. People in Cardiff achieve their full potential. 6. Cardiff is a great place to live, work and play. 7. Cardiff has a fair, just and inclusive society.

20. Leaking Roof(Results thinking in everyday life) ? Fixed Experience Cm of WaterBASELINE Not OK Measure Turning the Curve Story behind the baseline (causes) Partners What Works Action Plan # 2 Action Plan

21. Results / Outcomes Indicators Experience Baseline & Story

22. Criteria forChoosing Indicatorsas Primary vs. Secondary Measures Communication Power Does the indicator communicate to a broad range of audiences? Proxy Power Does the indicator say something of central importance about the result? Does the indicator bring along the data HERD? Data Power Quality data available on a timely basis.

23. Choosing IndicatorsWorksheet Safe Community Outcome or Result_______________________ ProxyPower DataPower CommunicationPower Candidate Indicators Measure 1 Measure 2 Measure 3 Measure 4 Measure 5 Measure 6 Measure 7 Measure 8 H M L H M L H M L H H H H L H DataDevelopmentAgenda

24. Three Part Indicator List for each Result Part 1: Primary Indicators ● 3 to 5 “Headline” Indicators● What this result “means” to the community● Meets the Public Square Test Part 2: Secondary Indicators ● Everything else that’s any good (Nothing is wasted.)● Used later in the Story behind the Curve Part 3: Data Development Agenda ● New data● Data in need of repair (quality,timeliness etc.)

25. H M L The Matter of Baselines OK? Point to Point Turning the Curve Forecast History Baselines have two parts: history and forecast

26. 75 people per day 45 people per day MADD 28 people per day 2010

28. Rebound

29. Newcastle, UK Nov 08 – Jan 09 8.5 Source: Connexions Tyne and Wear, UK Revised 9 Nov 2007

31. Hull, UK"Woundings"

32. “If I include you,you will be my partner. If I exclude you,you will be my judge.” - Rosell

33. Population Accountabilityis about the well-being ofWHOLE POPULATIONS for Communities – Cities – Counties – States - Nations Performance Accountabilityis about the well-being ofCUSTOMER POPULATIONS for Programs – Agencies – Service Systems Results-Based Accountabilityis made up of two parts:

34. PERFORMANCE ACCOUNTABILITY

35. “All performance measures that have ever existed for any program in the history of the universe involve answering two sets of interlocking questions.”

36. Performance Measures Quality Quantity HowWell did we do it? ( % ) HowMuch did we do? ( # )

37. Performance Measures Effort How hard did we try? Effect Is anyone better off?

38. Effort HowWell HowMuch Effect Performance Measures

39. Performance Measures Quality Quantity How welldid we deliver it? How much service did we deliver? Effect Effort Output Input How much change / effect did we produce? What quality of change / effect did we produce?

40. Performance Measures Quality Quantity How welldid we do it? How much did we do? Effect Effort Is anyonebetter off? # %

41. Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off? Number ofhigh schoolgraduates Percent ofhigh schoolgraduates

42. Percent of 9th graders whograduate on timeand enter college oremployment after graduation Number of 9th graders whograduate on timeand enter college oremployment after graduation Education Quality Quantity How well did we do it? How much did we do? Student-teacherratio Number ofstudents Effect Effort Is anyone better off?

43. Pediatric Practice Quality Quantity How well did we do it? How much did we do? Percent ofpatients waitingless than30 min in thewaiting room Number ofchildrentreated Effect Effort Is anyone better off? #childrenfullyimmunized(in the practice) %childrenfullyimmunized(in the practice)

44. Drug/Alcohol Treatment Program Quality Quantity How well did we do it? How much did we do? Percent ofstaff withtraining/certification Number ofpersonstreated Effect Effort Is anyone better off? Number of clientsoff of alcohol & drugs- at exit - 12 months after exit Percent of clientsoff of alcohol & drugs- at exit - 12 months after exit

45. Fire Department Quality Quantity How well did we do it? How much did we do? ResponseTime Number ofresponses Effect Effort Is anyone better off? # of fireskept toroom of origin % of fireskept toroom of origin

46. General Motors Quality Quantity How well did we do it? How much did we do? Employees pervehicleproduced # of production hrs # tons of steel Effect Effort Is anyone better off? # of cars sold $ Amount of Profit $ Car value after 2 years % Market share Profit per share % Car value after 2 years Source: USA Today 9/28/98

47. Not All Performance Measures Are Created Equal Quality Quality Quantity How well did we do it? How much did we do? LeastImportant Least AlsoVery Important Effect Effort Is anyone better off? MostImportant Most

48. RBA Categories Account for All Performance Measures(in the history of the universe) Total Quality Mgmt (TQM) Efficiency Efficiency, Admin overhead, Unit costStaffing ratios, Staff turnoverStaff morale, Access, Waiting time, Waiting lists, Worker safety Admin overhead, Unit cost Cost Quantity Quality Process Input Effort Customer Satisfaction(quality service delivery& customer benefit) Product Output Impact Effect Cost / Benefit ratioReturn on investment Client results or client outcomes Benefit value EffectivenessValue addedProductivity Effectiveness

49. RBA Categories Account for All Performance Measures(in the history of the universe) Total Quality Mgmt (TQM) Efficiency, Admin overhead, Unit costStaffing ratios, Staff turnoverStaff morale, Access, Waiting time, Waiting lists, Worker safety Cost Quantity Quality Process Input Effort Customer Satisfaction(quality service delivery& customer benefit) Product Output Impact Effect Cost / Benefit ratioReturn on investment Client results or client outcomes Benefit value EffectivenessValue addedProductivity

50. 1. Did we treat you well? 2. Did we help you with your problems? * World’s simplest completecustomer satisfaction survey RBA Categories Account for All Performance Measures(in the history of the universe) Total Quality Mgmt (TQM) Efficiency, Admin overhead, Unit costStaffing ratios, Staff turnoverStaff morale, Access, Waiting time, Waiting lists, Worker safety Cost Quantity Quality Process Input Effort * Customer Satisfaction(quality service delivery& customer benefit) Product Output Impact Effect Cost / Benefit ratioReturn on investment Client results or client outcomes Benefit value EffectivenessValue addedProductivity