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Innovative Ways Patrons can Ask A LIBRARIAN USING im , Texting, Twitter, and VOIP

Innovative Ways Patrons C an Ask a Librarian. Innovative Ways Patrons can Ask A LIBRARIAN USING im , Texting, Twitter, and VOIP. Danielle Theiss-White . gisellert1987.wordpress.com. Why IM? Why Text? Why Tweet?.

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Innovative Ways Patrons can Ask A LIBRARIAN USING im , Texting, Twitter, and VOIP

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  1. Innovative Ways Patrons Can Ask a Librarian Innovative Ways Patrons can Ask A LIBRARIAN USING im, Texting, Twitter, and VOIP Danielle Theiss-White gisellert1987.wordpress.com

  2. Why IM? Why Text? Why Tweet? “Libraries that cling to traditional models of operation or elect to maintain the status quo will proceed slowly and laboriously…, relating less and less to their customers, and ultimately losing the support needed to continue operations.” –Darlene Weigand

  3. Because they are popular The ECAR Study of Undergraduate Students and Information Technology (2009).

  4. Patrons like IM Reference

  5. Patrons Like IM Reference Findings 340 respondents 82% said IM is very good method for getting help 82% said answers were very helpful. 12 % said answers were fairly helpful.

  6. How can your users connect with you?

  7. IM techtreak.com

  8. Meebo – Patron View

  9. Meebo – Patron View When someone is logged into the Meebo account: When no one is logged into the Meebo account:

  10. Meebo – Patron View A pop-out chat window will open. Click anywhere on the image

  11. Accounts being monitored: Status message: Buddy list: Chat window Meebo – Operator View

  12. Widgets • Ask a Librarian Page

  13. Widgets • Catalog Page

  14. Widgets • K-State Online Page

  15. Widgets • K-State Libraries Facebook Page

  16. Widgets • Database Page

  17. Challenges

  18. Libraryh3lp

  19. Libraryh3lp Webchat Staff Side

  20. Texting

  21. Twitter

  22. Nebraska Library Commission

  23. http://www.textalibrarian.com/mobileref/our-post-to-twitter-button-and-why-its-good-for-you-hint-its-marketing/http://www.textalibrarian.com/mobileref/our-post-to-twitter-button-and-why-its-good-for-you-hint-its-marketing/

  24. VoIP

  25. Future or Present? Kim Griggs, Laurie M. Bridges, Hannah GaschoRempel. library/mobile: Tips on Designing and Developing Mobile Web Sites. Code4Lib. Issue 8, 2009-11-23. http://journal.code4lib.org/articles/2055

  26. Staff Training • Reference batting practice • Yearly refreshers on virtual reference tips and the Reference Interview process in an online environment • Wiki training documentation

  27. Assessing VR Services • Track transaction numbers over time. IM Transactions by Month and Year, January 2007 through May 2009

  28. Optimizing Staffing • If the information is available, calculate the average number of minutes spent answering IM questions per hour for each hour and day of the week.

  29. Marketing Virtual Reference Services

  30. Resources http://www.libsuccess.org/index.php?title=Online_Reference

  31. Resources

  32. Resources http://www.libsuccess.org/index.php?title=Twitter

  33. Resources http://www.libsuccess.org/index.php?title=VoIP

  34. Resources http://www.techsmith.com/jing/

  35. Conclusion and Questions?

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