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UX Design and the Library Website

UX Design and the Library Website. Black Bag #2 – 10.12.2010. What is UX?. User Experience Design. What does it mean?.

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UX Design and the Library Website

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  1. UX Design and theLibrary Website Black Bag #2 – 10.12.2010

  2. What is UX? User Experience Design

  3. What does it mean? “I invented the term because I thought human interface and usability were too narrow. I wanted to cover all aspects of the person’s experience with the system including industrial design, graphics, the interface, the physical interaction, and the manual.” – Don Norman, former VP of Advanced Technology Group at Apple

  4. User Experience Design Diagram http://uxdesign.com/assets/ux-defined/user-experience-design-diagram.jpg

  5. Objectives • Get it (quick) • Highlight content users should learn about • Provide intelligent context • Personable

  6. Methods • Surveys, usability testing, focus groups, and other question/task driven feedback gathering • Automated, remote usage capturing • User-initiated

  7. Surveys, usability testing… • UX Review Sessions – Fall 2010participants engage in objective-oriented tasks • Quick 4-5 question surveys of users in the library and on campus (Nov-Dec 2010) • Survey of mobile use among CSUSM students (Spring 2011)

  8. Automated usage capturing • Site visitor analyticsGoogle Analytics, Piwik, … • Click-trackingCrazyEgg • Mouse movementsUserfly

  9. User-initiated • Feedback form • Comments • Social network widgets • Voting

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