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Indicator 3.02

Indicator 3.02. Use communication skills to foster open, honest communications. Impact of providing false or misleading information. Potential impact of providing half-truths. Providing information out of context can impact honest communications. Withholding information can be harmful.

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Indicator 3.02

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  1. Indicator 3.02 Use communication skills to foster open, honest communications.

  2. Impact of providing false or misleading information

  3. Potential impact of providing half-truths

  4. Providing information out of context can impact honest communications

  5. Withholding information can be harmful

  6. Topics that should not be discussed with a competitor • Prices • Products and services • Business practices • Territories • Distribution • Channels • Customers

  7. Topics that should be avoided with coworkers

  8. Importance of a business’s proprietary information

  9. Examples of a business’s proprietary information

  10. Why employees should avoid posting company information in chat rooms, forums, or blogs

  11. Need to follow company policy regarding communications with the media

  12. Employee practices that would hamper confidentiality

  13. Methods businesses use to protect their proprietary information

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