Introduction to Human Computer Interaction

1. Introduction to Human Computer Interaction • What is Human Computer Interaction? • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery

2. Introduction to Human Computer Interaction • What is Human Computer Interaction? • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery • The interface between the application and the user • Know the goal of the user and how the application can assist in accomplishing that goal • Provide the necessary tools to the end user to accomplish their goal • Placement and usage of tools • Non-obtrusive tools

3. Introduction to Human Computer Interaction • What is Human Computer Interaction? “DESIGN: is a funny word. Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works. The design of the Mac wasn’t what it looked like, although that was part of it. Primarily, it was how it worked. To design something really well, you have to get it. You have to really grok what it’s all about. It takes a passionate commitment to really thoroughly understand something, chew it up, not just quickly swallow it. Most people don’t take the time to do that. – Steve Jobs

4. Introduction to Human Computer Interaction • What is Human Computer Interaction? “DESIGN: This is what customers pay us for–to sweat all these details so it’s easy and pleasant for them to use our computers. We’re supposed to be really good at this. That doesn’t mean we don’t listen to customers, but it’s hard for them to tell you what they want when they’ve never seen anything remotely like it. Take desktop video editing. I never got one request from someone who wanted to edit movies on his computer. Yet now that people see it, they say, ‘Oh my God, that’s great!’” [Fortune, January 24 2000 – Steve Jobs

5. Introduction to Human Computer Interaction • What is Human Computer Interaction? • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery • Testing to determine whether the interface design meets the needs of the user • Usability Testing • Determine problematic areas in the application • Iterative Design

6. Introduction to Human Computer Interaction • What is Human Computer Interaction? • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery • Specifying how the user interacts with the application • Diagrams, specification and simulations

7. Introduction to Human Computer Interaction • What is Human Computer Interaction? • "Human-computer interaction is a discipline concerned with the design, evaluation and implementation of interactive computing systems for human use and with the study of major phenomena surrounding them." -- Association for Computing Machinery • Knowledge and skill provided to the development team • Visual Perception • Information Processing • Short Term Memory • Decision Making • Font Readability • Information Overload • Attention • Audio Perception • Motor Control • Group Behavior • Personality

8. Introduction to Human Computer Interaction • What is Human Computer Interaction? • More simply: • Appling the knowledge of human behavior and methods of studying human behavior to the development of safe and usable products, services and systems

9. Introduction to Human Computer Interaction • What is Human Computer Interaction? • Some Webster Definitions: • Computer - a programmable usually electronic device that can store, retrieve and process data • Application - a program (as a word processor or a spreadsheet) that performs one of the major tasks for which a computer is used • Technology - the practical application of knowledge especially in a particular area • The terms “computers” and “technology” are virtually synonymous • Computers support many technologies • Obvious computer applications • Word, Web Sites • Non-obvious computer applications • Automobiles • Mobile Devices

10. Introduction to Human Computer Interaction • What is the Scope of the Course? • Learn to… • Design • Evaluate • Specify • A range of applications • PC Applications (e.g., word processing, web sites) • Complex Applications (Power Plants) • Dynamic Applications (Automobiles)

11. Introduction to Human Computer Interaction • “Computers are incredibly fast, accurate, and stupid. Human beings are incredibly slow, inaccurate, and brilliant. Together they are powerful beyond imagination.” -- Albert Einstein What is he saying about technology today? http://www.youtube.com/watch?v=pkpWCu1k0ZI http://www.youtube.com/watch?v=vx35zMyFJ94

12. Introduction to Human Computer Interaction • The Impact of HCI on People and the Society • Education • Transportation • Exploration • Business • Health Care • Gaming • Communications • The Arts • Emergency Management and Response • Telecommunications • Finance • Information and Entertainment • Energy • Social Networking • Commerce

13. Introduction to Human Computer Interaction • Examples in Education • User Interface: PC applications, Cloud Apps, Netbooks • Goal: Education: papers, presentations, problem solving, creativity, internet • User: Students http://www.youtube.com/watch?v=x9Hf9rgcT_4

14. Introduction to Human Computer Interaction • A word on the PC vs Mac http://www.youtube.com/watch?v=Id_kGL3M5Cg “I wish him the best, I really do. I just think he and Microsoft are a bit narrow. He’d be a broader guy if he had dropped acid once or gone off to an ashram when he was younger.” [Steve Jobs on Bill Gates, The New York Times, Jan. 12, 1997] http://www.youtube.com/watch?v=T74siGF8EMo&feature=related

15. Introduction to Human Computer Interaction • Examples in Transportation • User Interface: 747 Jet, MD-11 • Goal: Transport people safely and efficiently • User: Airline pilots http://www.youtube.com/watch?v=I4zSzPLnxi0&feature=related

16. Introduction to Human Computer Interaction • Examples in Space Exploration • User Interface: Space Shuttle • Original cockpit (left), astronauts obtained information from mechanical gauges and CRT (Cathode Ray Tube) displays. • Updated cockpit (right), gauges are replaced by liquid crystal displays (LCDs). • Because the displays are computer driven, they can have a wide range of graphics, colors, and text.

17. Introduction to Human Computer Interaction • Examples in Space Exploration – Glass Cockpit

18. Introduction to Human Computer Interaction • Examples in Space Exploration (Group Applications) • User Interface: Mission Control • Goal: Control a space mission • Users: Mission control engineers http://video.search.yahoo.com/video/play;_ylt=A2KLqIWv5_lPZy0A25L7w8QF;_ylu=X3oDMTBrc3VyamVwBHNlYwNzcgRzbGsDdmlkBHZ0aWQD?p=youtube+challenger+disaster+investigation+o+ring&vid=72991BBBEC2FB1716EE972991BBBEC2FB1716EE9&l=2%3A23&turl=http%3A%2F%2Fts2.mm.bing.net%2Fvideos%2Fthumbnail.aspx%3Fq%3D4839196111405105%26id%3Dc0dec58d32d6916995927d68d5b32a93%26bid%3D6W5xsS%252fsuxuZcg%26bn%3DLargeThumb%26url%3Dhttp%253a%252f%252fwww.youtube.com%252fwatch%253fv%253dj4JOjcDFtBE&rurl=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4JOjcDFtBE&tit=Challenger+Disaster+Live+on+CNN&c=4&sigr=11aq4b308& http://video.search.yahoo.com/video/play;_ylt=A2KLqIWv5_lPZy0A25L7w8QF;_ylu=X3oDMTBrc3VyamVwBHNlYwNzcgRzbGsDdmlkBHZ0aWQD?p=youtube+challenger+disaster+investigation+o+ring&vid=72991BBBEC2FB1716EE972991BBBEC2FB1716EE9&l=2%3A23&turl=http%3A%2F%2Fts2.mm.bing.net%2Fvideos%2Fthumbnail.aspx%3Fq%3D4839196111405105%26id%3Dc0dec58d32d6916995927d68d5b32a93%26bid%3D6W5xsS%252fsuxuZcg%26bn%3DLargeThumb%26url%3Dhttp%253a%252f%252fwww.youtube.com%252fwatch%253fv%253dj4JOjcDFtBE&rurl=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3Dj4JOjcDFtBE&tit=Challenger+Disaster+Live+on+CNN&c=4&sigr=11aq4b308&

19. Introduction to Human Computer Interaction • Examples in Business • User Interface: Compose Documents • Goal: Communicate via written document • User: Almost every PC user world wide

20. Introduction to Human Computer Interaction • Examples in Business • User Interface: Compose Documents • Goal: Communicate via written document • User: Almost every PC user world wide

21. Introduction to Human Computer Interaction • Examples in Business • User Interface: Compose Documents • Goal: Communicate via written document • User: Almost every PC user world wide

22. Introduction to Human Computer Interaction • Example: Business Office Automation • User Interface: Typing. Calculating, Telecommunications • Goal: Business communication, finance, typing bills and correspondence • User: Office workers • Transforming the Design of Organizations: The Office of the Past • http://www.rhsmith.umd.edu/transformationage/downloads.html

23. Introduction to Human Computer Interaction • Examples in Business • User Interface: Create Presentations • Goal: Communicate concepts • Users: Presenters

24. Introduction to Human Computer Interaction • The Impact of HCI on People and the Society • Education • Transportation • Exploration • Business • Health Care • Gaming • Communications • The Arts • Emergency Management and Response • Telecommunications • Finance • Information and Entertainment • Energy • Social Networking • Commerce

25. Introduction to Human Computer Interaction • Examples in Health Care • User Interface: Radiology Software • Goal: Diagnosis • User: Radiologists http://www.youtube.com/watch?v=H-jmQ69n73s http://cres.usc.edu/pubdb_html/files_upload/614.pdf

26. Introduction to Human Computer Interaction • Example: Health Care Financials • User Interface: Medical Scheduling Application • Goal: Obtain payments from an medical insurance company • User: Billing clerk

27. Introduction to Human Computer Interaction • Example: Health Care Clinical • User Interface: Patient Medical Record Application • Goal: Diagnosis and Treatment • User: Physician, PA, Nurse

28. Introduction to Human Computer Interaction • Examples in Gaming • User Interface: Gaming (Wii, Call of Duty Elite) • Goal: Entertainment • User: Those seeking to be entertained http://www.youtube.com/watch?v=O3FwKMiWbX0

29. Introduction to Human Computer Interaction • Examples in Communication • User Interface: Email • Goal: Communicate to other individuals • User: Everyone

30. Introduction to Human Computer Interaction • Examples in the Arts • User Interface: Music Composition • Goal: Create music • User: Music Composers http://www.youtube.com/watch?v=BaQJ3r9gvkU http://www.youtube.com/user/TheCreatorsProject?v=sZgUOiwOuC0

31. Introduction to Human Computer Interaction • Examples Emergency Management and Response • User Interface: Firefighting • Goal: Predict direction and intensity of fire/winds • User: Emergency Management Personnel http://www.youtube.com/watch?v=Ntda2lzwTvk

32. Introduction to Human Computer Interaction • Example: Telecommunications (Mobile) • User Interface: Mobile Devices • Goal: Communicate (talk, text), surf, purchase… • User: Everyone • Example: Anina – Mobile based business • http://www.rhsmith.umd.edu/transformationage/downloads.html

33. Introduction to Human Computer Interaction • Example: Telecommunications • User Interface: Telecommunications Network • Goal: Route calls related to disaster situations • User: Telecommunication Manager Change the phone number Where the call connects

34. Introduction to Human Computer Interaction • Example: Health Care • User Interface: Medical Scheduling Application • Goal: Schedule patients for appointments • User: Scheduling clerk

35. Introduction to Human Computer Interaction • The Impact of HCI on People and the Society • Education • Transportation • Exploration • Business • Health Care • Gaming • Communications • The Arts • Emergency Management and Response • Telecommunications • Finance • Information and Entertainment • Energy • Social Networking • Commerce

36. Introduction to Human Computer Interaction • Example: Finance • User Interface: Turbo Tax • Goal: File Federal, State and City Taxes • User: Accountant, taxpayers

37. Introduction to Human Computer Interaction • Example: Entertainment • User Interface: Browser Based Applications • Goal: Fulfill Personal Interests • User: Everyone

38. Introduction to Human Computer Interaction • Example: Entertainment • User Interface: Music • Goal: Purchase, download and listen • User: Everyone “It will go down in history as a turning point for the music industry. This is landmark stuff. I can’t overestimate it!” [On the iTunes Music Store, Fortune, May 12, 2003 – Steve Jobs

39. Introduction to Human Computer Interaction • Example: Energy • User Interface: Nuclear Power Plant • Goal: Generate Electric • User: Plant Operators

40. Introduction to Human Computer Interaction • Example: Social Networking • User Interface: Facebook • Goal: Communication, sharing content • User: 80 million social net-workers

41. Introduction to Human Computer Interaction • Example: On-Line Commerce • User Interface: ebay • Goal: Buy and Sell • User: Buyers and Sellers

42. Introduction to Human Computer Interaction • Example: Cloud Based Computing - A platform that allows sharing of media across different devices • User Interface: Device independent • Goal: Manage my stuff • User: Public and Private From Wikipedia Revenue Forecast

43. Introduction to Human Computer Interaction • Example: Mobile Devices • User Interface: Mobile Devices • Goal: Near infinity (location, motion, context) • User: Gartner estimate of 1.2 billion smartphones • Consumers: Corporate apps • Latest Android OS Jellybean

44. Introduction to Human Computer Interaction • Android Profile • Rating of PG13 http://www.youtube.com/watch?v=nVLcujAj67g

45. Introduction to Human Computer Interaction • Example: TV • User Interface: No Remote: Voice Interaction • Goal: Near infinity (location, motion, context) • User: Gartner estimate of 1.2 billion smartphones • Consumers: Everyone • Siri • Apple TV set will be Siri controlled, launch 2013 • Searches the Web and online services, • America’s tax dollars: originated as a program in the Pentagon’s Defense Advanced Research Projects Agency.

46. Introduction to Human Computer Interaction • "I'd like to create an integrated television set. It would be seamlessly synced with all of your devices and with iCloud... It will have the simplest user interface you could imagine. I finally cracked it. -- Steve Jobs

48. Summary of Career Other Inventions

49. Human Error • The Concordia - January 13th • The captain deviated from his planned route & capsized the ship. • 4,200 passengers and crew were on board • Over 30 people killed Costa Concordia not salvageable – accident expected to cost between $600-800 million USA Today -  1/16/2012 2:00 PM Capt. Schettino could have initiated the cruise ships Global Maritime Distress and Safety System (GMDSS) “Distress Signals” which would have sent an automatic distress call http://videos.howstuffworks.com/travel-channel/26090-great-cruises-radiance-of-the-seas-control-room-video.htm

50. Introduction to Human Computer Interaction • Example: Social Networking • User Interface: Mobile Devices, Tablets, PCs • Goal: Near infinity (location, motion, context) • User: Potentially Everyone • Social profile management products • MySpace, Facebook, LinkedIn and Friendster • Social collaboration • Wikis, blogs, instant messaging, collaborative office, • Social publishing - pooling individual content into a usable and community accessible content repository such as YouTube and flickr. • Social feedback - gaining feedback and opinion from the community on specific items as witnessed on YouTube, flickr, Digg, Del.icio.us, and Amazon.   • Gartner predicts that by 2016, social technologies will be integrated with most business applications.