1 / 5

Virtual Communications Express ExamiNet Troubleshooting Guide

Virtual Communications Express ExamiNet Troubleshooting Guide. ExamiNet.

petra
Download Presentation

Virtual Communications Express ExamiNet Troubleshooting Guide

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Virtual Communications ExpressExamiNet Troubleshooting Guide

  2. ExamiNet • ExamiNet is a readiness assessment application that will conduct a series of basic network tests, the results of which will be used to identify potential network issues that should be addressed before Virtual Communications Express service can be supported on your local area network. The tests performed generate nominal low level network traffic, and the results of the test are securely stored for review by our technical staff. • The information generated from these tests is used for the sole purpose of determining your network's ability to support Virtual Communications Express services and is made available only to your Account Manager and our technical support staff. • In order for the results of these tests to be relevant for the support of Virtual Communications Express services, the host computer on which these tests are being conducted, must be connected to the same local area network on which you intend to use the service.

  3. Is ExamiNet not launching? Step 1: Ensure that customer is using a PC with Windows Step 2: • Remove all installed versions of Java: • In Windows 7, go to Control Panel, Programs / Uninstall a Program, then remove any Java entries (Publisher: Oracle) • Then install from: http://www.java.com/ • To test, go to: http://www.java.com/en/download/testjava.jsp • You should receive a message saying “Your Java is working” and list the Vendor, Version, Operating System and Java Architecture. Upon completion, re-launch ExamiNet test. If not successful, proceed to Step 3.

  4. Is ExamiNet not launching? Step 3 (if needed) • Empty your cache by following instructions provided at: http://kb.wisc.edu/page.php?id=15141 Step 4 (if needed) • To correct an incorrect file association for .jnlp extension. For Windows 7: 1.     Go to Control Panel -> Default Programs -> Associate a File Type or Protocol with a Program 2.     Search for under Name column, search for .jnlp line item and click highlight it 3.     Click Change program… button on upper right-hand side of screen 4.     In Open with… dialogue box, click Browse… button 5.     Click on Computer -> C: -> Program Files -> Java -> jreX (where X is version installed) -> bin -> javaws 6.     Click Open 7.     Then click OK / close out of all windows Upon completion, re-launch ExamiNet test. If not successful, proceed to Step 4. Upon completion, re-launch ExamiNet test. If not successful, contact your Account Manager.

  5. Is ExamiNet not launching? Step 5 (if needed) • There may be times in Step 4 when the user can not find the file extension (.jnpl) in the control panel to fix the association. If this happens: 1.     Try and open the ExamiNet link again 2.     When the dialog box asks the user what program to open the application with, click Browse 3.     Click on Computer -> C: -> Program Files -> Java -> jreX (where X is version installed) -> bin -> javaws 4.     Click Open

More Related