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Consumer purchasing behavior describes the steps consumers take before purchasing a good or service, both online and offline. Itu2019s challenging to categorize anything as complex as consumer purchasing behavior into four orderly groups.<br><br>For #Enquiry:tt<br>Website: https://www.phdassistance.com/blog/key-factors-influencing-customer-purchasing-behaviour/<br>India: 91 91769 66446ttt<br>Email: info@phdassistance.com
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KEYFACTORSINFLUENCING CUSTOMERPURCHASING BEHAVIOR AnAcademicpresentationby Dr.NancyAgnes,Head,Technical Operations,Phdassistance Groupwww.phdassistance.com Email:info@phdassistance.com
Today'sDiscussion Introduction Whatarethekeyfactorsinfluencing customerpurchasingbehaviour? Whatarethefourtypesofpurchasers? ConsumerPurchasingProcesshasFive Stages
Introduction Allofushavebeeninthesituationwhereweenterastoreand immediatelynoticesomethingwemusthave.Retailersinvest enormoussumsofmoneyeachyearinanefforttogivetheir customersthatsense. Asaconsumereventuallyconnectswithaproductandmakesabuy, branding,webmarketing,videoandprintcommercials,socialmedia efforts,andsoonallseemtocometogether. Thisblogwillexplorethemanysortsofpurchasersaswellasthe factorsthataffectandshapeconsumerpurchasingbehavior(Ali& Anwar,2021) contd...
Consumerpurchasingbehaviordescribesthestepsconsumerstake beforepurchasingagoodorservice,bothonlineandoffline. Searchengineresearch,participationinsocialmediadiscussions,anda rangeofotheractivitiescouldbepartofthisprocess. Understandingthisprocessisbeneficialfororganizationsbecauseit enablesthemtobettermatchtheirmarketingattemptstothosethathave previouslybeensuccessfulinpersuadingcustomerstomakepurchases. Thiskindofbehaviorisinfluencedbymanythings.
Whatarethekeyfactorsinfluencing customerpurchasingbehaviour? Theprocessofconsumerpurchaseintentionisinfluencedbya numberofelements,includingcultural,social,personal,and psychologicalconsiderations. Ifviewedindependently,theymightnotencourageapurchase.The morecomponentsthatmakeupabrand,themorelikelyitisthata consumerwouldidentifywithitandbuyfromit(Xuetal.,2020). Belowarethe4commonfactorsinvolved: 1.CulturalFactors-People'snationalitiesdonotalways contd...
determinetheirculture.Additionally,itmightbecharacterizedbytheirdeterminetheirculture.Additionally,itmightbecharacterizedbytheir affiliations,theirreligiousconvictions,oreventheirgeographiclocation. 2.SocialFactors-elementsinaperson'senvironmentthataffecthow theyviewproducts. 3.PersonalFactors-Age,maritalposition,financialsituation,aswellas one'sownpersonalconvictions,morality,andvalues,areafewexamples. 4.PsychologicalFactors-Thewayapersonisfeelingwhentheyare presentedwithaproductwillfrequentlyaffecthowtheyfeelaboutboth theproductandthebrandasawhole.
Whatarethefourtypesof purchasers? Theanalytical,theaffable,thedriven,andtheexpressivecustomerare thefourmaincategoriesofpurchasers. Basedonwhatdriveseachindividualtopurchase,theyaredifferent. 1.TheAnalyticalpurchaser-Thislogicalandknowledgeable consumerwouldconsideralltheinformationonrivalbrandsand itemsbeforemakingaselection. contd...
2.TheAmiablepurchaser-Thispurchaserisfriendlyandgenuinely wantstomakeeveryonehappy.Theimpressionofawin/loseconclusion causesthemtofrequentlybecomefrozenwhenfacedwithimportant decisions(Bastos,2020). 3.TheDriverpurchaser-Mostsignificanttodriversishowotherpeople seethemandwhethertheyarebeingfollowed.Driversarethe trendsettersintheindustry,andtheyaremorefocusedinhowthey appearthantherelationshipsthatarebuiltviatransactions. contd...
4.TheExpressivepurchaser-FortheExpressiveBuyer,relationships areessential.Theyareunabletotoleratebeingignoredorfeeling alonethroughoutatransaction.Theyprefertofeellikeyourmost valuableasset,nevertheless. It'schallengingtocategorizeanythingascomplexasconsumer purchasingbehaviorintofourorderlygroups. Themajorityofpeoplewilldiscoverthattheyexhibitamixofthese kindsofconsumerpurchasingbehavior. It'scriticaltocomprehendthestepsinvolvedinthecustomer purchasingprocessinordertobettercomprehendthisbehavior.
ConsumerPurchasing ProcesshasFiveStages Consumerpurchasesgothroughfivestages:identifyingaproblem, obtainingdata,identifyingsolutions,makingapurchase,and reviewingthetransaction. FindaProblem-Inthisstage,thecustomerbecomesaware ofproblemstheywanttosolveforthefirsttime.Itmightbe anythingfromneedinganewoutfitforaplannedoccasionto havingaleakypipeintheirhomerepaired. GatherInformation-Consumerswillthenwantto investigatethepotentialcausesoftheirissueandpotential solutions. contd...
Theymightusetheinternettolookforadviceormoredetailsabout whatmightbetherootoftheirissue. Forourhypotheticalscenarios,theshoppermightlookatthebest materialstoweartoanoutdoorweddingwhenchoosinganew clothing.Inordertodetermineiftheycansolvetheissueontheir own,theindividualwhohasaleakingpipemayresearchwhat causesleakypipes(Lzroiuetal.,2020). FindSolutions-Theconsumerwillseekoutfurtherspecificsonhowto addresstheirissueoncetheyhavegatheredallthenecessaryfacts. Toaidintheirdecision-making,theywillstartcontrastingbrandsand readingcustomerreviews. contd...
Ifsomeoneisshopping,theycouldsearchforstoresthatofferthe mostelegantformalclothesatthebestcosts.Ifapipeisleaking,the ownermaysearchonlinereviewsforthetoplocalplumbers. MakeaPurchase-Thepurchaserwillchooseandpurchasea solutionatthispoint.Thatwouldincludeinvestinginnewclothingand hiringaplumberforourinstances(Hanayshaetal.,2021). ReviewthePurchase-Onbusinesswebsite,somecustomersmight leavereviews,whileothersmightnot.Ineachscenario,thecustomer willassessthegoodorservicetheygotanddecideiftheywoulduseit againorrecommendthechosencompanytoothers. contd...
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