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Adviser Numbers

The Future of Licensing 2012 NZAMI Annual Conference Barry Smedts Registrar of Immigration Advisers 31 August 2012. Adviser Numbers. Licence expiry rate: 2010/11 25% 3 Not for profit advisers 2011/12 16%. Adviser Demographics. Average adviser age 44-years-old

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Adviser Numbers

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  1. The Future of Licensing2012 NZAMI Annual ConferenceBarry SmedtsRegistrar of Immigration Advisers31 August 2012

  2. Adviser Numbers Licence expiry rate: 2010/11 25% 3 Not for profit advisers 2011/12 16%

  3. Adviser Demographics • Average adviser age 44-years-old • 56% of advisers are male, 44% are female • Location of advisers: 268 in Auckland (51%) 111 in rest of New Zealand (21%) 66 in Australia (13%) 80 in rest of world (15%) • 343 advisers are the sole adviser within their organisation (65%) *as at 24 August 2012

  4. Complaints & Offences Offences Five defendants are before the courts on 16 charges laid by the Authority under the Immigration Advisers Licensing Act 2007. Complaints • Complaints 112 (against 55 advisers) • Minutes received 63 • Complaints decided 41 Upheld, disciplinary sanction imposed 26 Upheld, no further action 2 Dismissed 13 *as at 31 July 2012

  5. Disciplinary Sanctions Sanctions imposed • Caution or censure 22 • Cancellation of licence 9 • Licence reapplication prevention order 13 • Penalty payment 21 • Complainant costs payment 12 • Compensation payment 7 Payments required • Penalty payments $54,500 • Complainant costs payments $34,052 • Compensation payments $43,240 *as at 31 July 2012

  6. Graduate Certificate in New Zealand Immigration Advice Qualification • 1st delivery: 16 Jul to 23 Nov 2012 • From February 2013 individual modules available for continuing professional development (CPD) • Made up of four compulsory 15 point courses, comprising of 10 modules, which are completed sequentially

  7. Qualification Modules

  8. Migrant Survey 2012 Applicants using a licensed immigration adviser 19,049 Oct 2011 – May 2012 2,975 (16%) Applicants with personal email address listed with INZ 598 (20%) responses Improve the survey - add your clients’ personal email addresses on INZ applications

  9. Overall Satisfaction • 87% of clients who used a licensed adviser were either very satisfied or satisfied with the overall quality of service received • 90% said they would be highly likely or likely to recommend their adviser

  10. Adviser Performance Areas of lowest performance were: Areas of highest performance were:

  11. Authority Stakeholder Map Stakeholders Other stakeholders: Canadian Society of Immigration Consultants (CSIC) Office of the Immigration Services Commissioner (OISC) Migration Institute of Australia New Zealand Law Society (NZLS) New Zealand Police Lexis Nexis Office of Ethnic Affairs Ministry of Pacific Island Affairs Department of Courts Media Community Groups as identified from the Office of Ethnic Affairs online list

  12. Your Place in the Immigration System

  13. Authority Progress & Plans

  14. Future Projects

  15. Communications and Marketing

  16. Location of Authority within Ministry of Business, Innovation & Employment (MBIE)

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