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Changing the Conversation at the Front Door

Changing the Conversation at the Front Door. About Us. Mark Agosto DC Department on Disability Services Project Manager, No Wrong Door mark.agosto@dc.gov. Erin Leveton DC Department on Disability Services Program Manager, State Office of Disability Administration

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Changing the Conversation at the Front Door

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  1. Changing the Conversation at theFront Door

  2. About Us Mark Agosto DC Department on Disability Services Project Manager, No Wrong Door mark.agosto@dc.gov Erin Leveton DC Department on Disability Services Program Manager, State Office of Disability Administration Project Director, DC Supporting Families CoP & No Wrong Door erin.leveton@dc.gov Michelle Hawkins DC Department on Disability Services Community Outreach Specialist, Developmental Disabilities Administration Parent & Family Planning Together Trainer michelle.hawkins@dc.gov

  3. DC Supporting Families CoPCore Team Members

  4. Stakeholder Input People with disabilities, seniors and family members have told us they want: Help navigating the system Single case management system for all services Continuity of support throughout the lifespan Better coordination between government agencies Great customer service Focus on what people can do Support to live in the community as independently as possible Person centered counseling, planning and service delivery Support for family caregivers Holistic approach that goes beyond just paid LTSS Community-based (access and services) On-line with one website for everything

  5. Front Door to DDA • Person-Centered Planning starting at intake • Like and Admire to determine strengths • Working/ Not Working to identify LTSS needs • Trajectory to identify goals • Guided conversation on employment • Integrated Supports Star to match to supports • Start eligibility for public LTSS, only if needed • Aligns with Initial ISP at DDA

  6. Front Door to VR • Joint intake application with DDA & RSA DC Learners & Earners: Partners in Employment Project https://dds.dc.gov/page/dc-learners-and-earners

  7. DDA Front Door In Action https://youtu.be/vL0bhwIuLP0

  8. Front Door to LTSS No Wrong Door System No Wrong Door Vision To have easy and reliable access to a full range of long-term supports and services, which are person and family centered, culturally and linguistically responsive and coordinated across a person’s life.

  9. Resources Across the Lifespan Developing a NWD Resource Portal Resource Portal

  10. Shared Resource Folder Across LTSS

  11. Thank you!!! Questions?

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