Missouri Gas Energy, a Division of Laclede Gas

1. Missouri Gas Energy, a Division of Laclede Gas Comprehensive State Energy Plan – Public Meeting #3 Joplin, Missouri October 14, 2014 Ray Wilson

2. Joplin TornadoMay 22, 2011 Gas System Issues Resulting from Joplin Tornado

3. Joplin Tornado

4. Joplin Before and Immediately After

6. St John’s Hospital

8. Summary of Destruction • 1/3 of Joplin Sustained Damage from EF-5 Tornado • Path 1 mile wide and 7 miles long through center of town • Death toll - - 161 lives • Major damages to infrastructure • Abandoned • 54,000 feet of gas main • 3,365 individual service lines

9. MGE Emergency Response

10. Critical (Initial Stages) 5/22-23/2011 • Broken Risers – Damaged Regulator Stations • Calling in Employees • Debris blocking roads • Loss of Street signs and Landmarks • Dead and injured residents • Communication problems • Interaction with Emergency Personnel

11. Critical (Initial Stages) 5/22-23/2011 • Assessing magnitude of damage • Bringing in additional workers • Dividing damaged area into grids • Decision to shut off sections of system • Dealing with severe weather after tornado

12. Critical Planned Stage 5/24-6/11/2011 • Handling emergency leak calls • Printing wall map of affected area • Abandoning main in heavily damaged area • Street by street surveys to abandon services • Interaction with agencies • FEMA • SEMA • National Guard • Corps of Engineers • State • County • City

13. Critical Planned Stage 5/24-6/11/2011 • Continual assessment of damage • Bringing in additional company and contract workers • Feeding and housing an army of workers • Using Jasper County tax maps to assist in planning • Staying ahead of debris removal • Acquisition of material

14. Technical Complications • Communication nonexistent for several hours • Limited success using 2-way handheld radios • Extended response time • Widespread street blockages • Downed power lines • Debris • Destroyed vehicles • Lack of traffic signals, street signs, house addresses and local landmarks

15. Technical Complications • Limited capabilities on in-truck terminals • Heavy workload

18. Crisis Management/Workforce Management • Total loss of electricity to Joplin Service Center • Backup generator guaranteed work continuity • Initial loss of communications for several hours immediately following tornado • Determine Scope • Damage • Job Tasks • Implement plan • Determine necessary manpower

19. Crisis Management/Workforce Management cont’d • Arrange transfer for rotating shifts • Lodging • No hotel rooms available • Food • Many restaurants destroyed • Assign employees to arrange minimum 2 meals per day for work force • Employee assigned at City of Joplin Command Center • Relay information to MGE and Corp of Engineers • Invaluable resource

20. Critical –Organized Clean-up 6-11 to? • Avoiding further damage • Demolition crews • Clean-up crews • Ongoing Customer Service • Temporarily opening Joplin Office • Demolition Permits • Billing Issues • Collection activity

21. Critical –Organized Clean-up 6-11 to? • Re-establishing service • Turning on systems that have been shut off • Running new main • Running new services • Financial loss to MGE • Labor and material cost • Loss of revenue • Regulatory Issues • Customer Perception

22. Critical –Organized Clean-up 6-11 to? • Avoiding loss of customers in rebuilding phase • Being responsive to rebuild time frames • Help customers rebuild quickly and better---MGE energy efficiency initiatives

24. Crisis Management/Workforce Management cont’d • Placement of two MGE Supervisors 24 hours a day • Construction and Maintenance • Inspection and Service • Establish MGE contact for a solid path of communication • FEMA • Corp of Engineers • City of Joplin • Ensure protection of undamaged facilities

25. Crisis Management/Workforce Management cont’d • Fleet Servicing Requirements • Regular vendor’s business destroyed • Select new vendor • Ruined/flat tires numerous times daily • Central Warehouse deliveries • Provided Tetanus and Hepatitis vaccinations to employees • Counselors brought in for employees

26. Mapping of Damage

27. Record Keeping cont’d • Organize and Disperse Workforce • Collect data of abandoned main and services • Timely entry of data in computer to ensure accuracy • Updating computer based mapping to maintain accuracy

28. Regulatory Compliance Issues • Most Code Compliance Requirements complete prior to tornado • Balance completed within required time frames • MPSC Staff visited Joplin Service Center occasionally to observe • Overall Damage • MGE’s progress • MPSC Annual Audit was postponed until January, 2012 • Audit results indicated Zero Areas of Probable violations and four Areas of Concern

29. Academy Sports-17th & Range Line

30. Walgreen Drug Store20th & Range Line

31. Chick-Fil-A-21st & Range Line

32. The Home Depot20th & Range Line

33. Multi-Unit Apartments-22nd & Connecticut

34. Multi-Family Government Housing-15th & Michigan

35. Church-21st & Indiana

36. Dentist’s Office, Old St. John’s Hospital- 26th & Picher

37. Dude’s Daylight Donuts/Cupcakes by Liz23rd & Main St.

38. Edward Jones Investments21st & Connecticut Ave.

39. 7 Extreme Home Makeover Homes25th & Connor

40. 7 Extreme Home Makeover Homes25th & Connor

41. Cunningham Park26th & Maiden Lane

42. Cunningham Park26th & Maiden Lane

43. Cunningham Park, Old St. John’s Hospital26th & Maiden Lane

44. Old St. John’s Hospital26th & Maiden Lane

45. Interim Mercy Hospital28th & Picher

46. New Residential Home

47. New Medical Offices-32nd & Maiden Lane

48. Lessons Learned Logistic Planning for Employees Contacts for Vendors Communication Capabilities Navigation Advance Coordination with Emergency Responders