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Emotional Intelligence

Emotional Intelligence . The Other Side of Smart!. Resources . The Emotional Intelligence Quick Book , Travis Bradberry and Jean Greaves, Simon & Schuster, 2005 “What Makes a Leader?”, Daniel Goleman, Harvard Business Review, Nov/Dec 1998. What Is It Really?.

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Emotional Intelligence

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  1. Emotional Intelligence The Other Side of Smart!

  2. Resources • The Emotional Intelligence Quick Book, Travis Bradberry and Jean Greaves, Simon & Schuster, 2005 • “What Makes a Leader?”, Daniel Goleman, Harvard Business Review, Nov/Dec 1998.

  3. What Is It Really? • Connecting the rational and emotional centers of the brain • Thinking about feeling, doing something constructive with feelings

  4. Those who EQ is low… • Overrun by intense emotions • Make difficult situations worse • Unable to accurately identify emotions • Impulsive

  5. Two Models

  6. Personal Competence • It’s All About Me! • Self Awareness – become/stay aware of your emotions • Self Management – manage your behavior and tendencies

  7. Social Competence • It’s Really About You And Others! • Social Awareness – understanding others • Relationship Management – product of the other skills

  8. Who’s Got It? • Women score higher than men • No difference among professions • Customer service workers do score higher • Unemployed score great deal lower than average • Middle managers have highest scores • EQ scores more important to job performance than any other leadership skill • Older in years, higher in EQ

  9. Improving Your EQ • Take time to pause • Practice, practice, practice – takes motivation • One thing at a time • Share with someone – feedback needed

  10. Building Skills to Improve EQ • Lean into the discomfort • Manage your tendencies • Listen • Identify the emotions in an interaction

  11. How Does This Apply? • In the workplace – • personal success • leadership development • clinical supervision • ethics training/practice • With our clients – • closely parallel recovery goals/principles • www.eqi.org/summary.htm • At home/with friends

  12. Want to Test Your EQ? • https://www.talentsmart.com/products/ei.php?ID=18 • Online test, compare your results, lots of additional services - $34.95 • The Emotional Intelligence Quick Book • Barnes and Nobles or Borders, about $15, you get the book and can take the online test for free (I have no interest in either product!)

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