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COMM 1010 GROUP PROJECT

COMM 1010 GROUP PROJECT. Chantel Humpherys Tammy Young Matt McGrath Ryan Carroll Ryan Gardener Rebecca Schroeppel. How Can We Diplomatically R esolve Conflicts with Managers?. Examples of Conflicts. Harassment Lack of direction Conflicting Views. Investigation.

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COMM 1010 GROUP PROJECT

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  1. COMM 1010 GROUP PROJECT ChantelHumpherys Tammy Young Matt McGrath Ryan Carroll Ryan Gardener Rebecca Schroeppel

  2. How Can We Diplomatically Resolve Conflicts with Managers?

  3. Examples of Conflicts Harassment Lack of direction Conflicting Views

  4. Investigation Hospital policy, Ryan White Company Owner, Local Jewelry Store Local Elementary School, Special Needs Student Not Accommodated

  5. Conflicts may be… Difficult Frustrating Stressful Resolving Conflicts Require Thought Tact Patience Excellent Communication

  6. Processes • Building rapport, or our relationships • Think patiently about resolving conflicts • Handle one issue at a time • Give constructive criticism

  7. Building Rapport Your relationship with your manager can greatly influence how well the conflict can be resolved, and how it is resolved. Consider the sender • The person who delivers the criticism can be as important as the content of the remarks. • Be a credible critic. Deliver the message professionally, and consider your relationship with your manager. • Make sure the criticism is appropriate to the critics role. • Consider your relationship with your manager and strategically deliver the message.

  8. Think Patiently About Resolving Conflict • Decide how important the conflict is; remember to pick your battles. • Consider Avoiding • Consider Accommodating • Consider Competing • Consider Collaborating • Consider Compromising

  9. Resolutions • Maintain personal space • Address one issue at a time. • Don’t be overbearing • Handle situation with professionalism and respect. • Don’t gossip • Be willing to receive criticism

  10. SWOT • Strength- Teachers • Weakness- District, John’s parents • Opportunities- Specialized schooling • Threats- John falls behind

  11. Solution • Collect personal data and notes • Make an educated and well informed assessment and deliver it to the principal • Principal takes that data up the chain of command

  12. Conclusion • In order to successfully persuade the other party consider your own credibility and the way the message is structured. • Diplomatically resolving conflicts with management can be difficult and stressful, but with a well thought out method of resolution the problem can be solved.

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