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Explore the complexities of infrastructure projects, difficulties faced, stakeholders involved, and the importance of efficient and sustainable grievance redress mechanisms at the grassroots level. Learn how to address complaints, ensure transparency, and balance environmental and social impacts effectively.

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  1. Module Grievance Redress Mechanisms for Infrastructure Projects Jayantha Perera, PhD

  2. Outline • Nature of Roads Project • Nature of difficulties, complaints and solutions • Stakeholders; interest groups • What is lacking at grassroots level • What makes a GRM efficient and sustainable?

  3. Nature of Roads Projects • Linear – Many provinces, districts, communities • Thousands of households affected • Environment and social impacts – many years • Effective consultations difficult with APs • Outputs of consultations – Can they fed into design? • Resettlement sites – quality and host’s views • Regional impacts – Delays affect economic growth

  4. Difficulties and Complaints • Large deviations from original survey results • Inaccurate LA plans/litigation • Insufficient funds/officials • No incorporation of social inputs in alignment design • No concern on indirect impacts; unidentified units • Poor/weak consultation with affected people • Acquisition land under emergency laws

  5. Stakeholders and Interest Groups • Affected persons and communities • Surveyors, DOs, Environmental Authorities • Contractors, suppliers, engineers, labor gangs • NGOs, CBOs, activists, politicians

  6. What is Lacking at Grassroots Level? • Project information– right to know; right to be informed • Institutional memory - Facilitators/Catalysts • Transparency, access, legitimacy • Sympathy and willingness to listen • Fair treatment for all • Acquisition-oriented; not entitltment-oriented

  7. Efficient and Sustainable GRMPre-requisites Information about project, EIA, RP, cabinet papers GRM operational before project starts Constitution of GRM – represents all stakeholders A way to screen complaints A strategy to collect AP views on project improvement Facilitators/catalysts Combination with existing legal remedies Balance between environment and social issues Openness, transparency, documentation Part of the project - links with authorities/consultatnts

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