E-administration workshop Rabat, 23-24 March 2003

1. Public Private PartnershipsMicrosoft partnering with Governments, Society and IndustryJoep van LeersumRegionalBusiness Development Manager GovernmentMicrosoft Middle East & Africa Nabil MedkouriMarketing Manager Microsoft Morocco E-administration workshop Rabat, 23-24 March 2003

2. Challenge for Governments Modernizing Government Services Strengthening economic development Meeting broader societal goals Questions & Answers Agenda

3. Challenge for Governments “Build competitive and dynamic knowledge-based economy, capable of sustainable economic growth with more and better jobs and greater social cohesion”

4. Modernizing Government Services Challenge for Governments Strengthening economic development Meeting broader societal goals

5. Modernizing Government ServicesGovernments Today: Disconnected Islands One interaction to accomplish a task… Web Services: Government organizations become transparent Traditional Interactions: Multiple interactions with multiple organizations to accomplish a task… Web Portals: Information more exposedto some extent

6. PostalService SocialService PostalService SocialService Defense Healthcare Education Transportation Defense Healthcare Education Transportation Home Health &Human Services Justice &Public Safety Library &Community Center Justice &Public Safety Health &Human Services Tax &Revenue Tax &Revenue Licensing Licensing Work Kiosk Mobile School Modernizing Government ServicesGovernment and Constituents as centric services Core

7. Modernizing Government Servicesa few examples in the region • Agence Nationale de la conservation Foncière: Land Management Registration System • Lebanon's Directorate of Health and Social Services (DHSS): Improving the Quality of Patient Care • Dubai Ports and Customs: e-Mirsal On-Line Customs Services • Spanish Tourism Portal : Local & Regional Tourism business Ecosystem • Office of the Minister of State for Administrative Reform, Lebanon: Informs Portal

8. Modernizing Government Services Strengthening economic development Meeting broader societal goals Challenge for Governments

9. Strengthening economic developmentOffices in 12 countries Algeria 00 Rabat 02 Tunis 99 Casablanca 93 Beirut 99 Jordan 01 Kuwait 99 Cairo 95 Bahrain 03 Qatar 03 Riyadh 96 Dhahran 97 Abu Dhabi 98 Dubai 91 Jeddah 97 Muscat 01 270 Million people – 4% of WW

10. Strengthening economic developmentOffices in 12 countries Lebanon Partners: 372 ISV’s: 23 Morocco Partners: 700 ISV’s: 8 Tunisia Partners: 450 ISV’s: 7 Kuwait Partners:435 ISV’s: 11 Algeria 00 Rabat 02 Tunis 99 Casablanca 93 Jordan Partners: 260 ISV’s: 30 Algeria Partners: 350 ISV’s: 8 Beirut 99 Bahrain Partners:42 ISV’s: 24 Jordan 01 Kuwait 99 Qatar 03 Bahrain 03 Qatar Partners:65 ISV’s: 2 Egypt Partners: 1600 ISV’s: 300 Cairo 95 Dhahran 97 Dubai 91 Saudi Arabia Partners: 237 ISV’s: 40 UAE Partners: 619 ISV’s: 150 Abu Dhabi 98 Riyadh 96 Oman Partners: 70 ISV’s: 20 Jeddah 97 Muscat 01 5200 Partners , 623 ISVs

11. ICT Industry Development Development of Ict Policy Exchange of best practices Generation of Arabic content Strengthening economic developmentPoints of focus for PPP

12. Partner & ISV Development Programme Open Application Sharing Programme Local Language Interface Programme (LIP) Strengthening economic developmentOpportunities for Engagement

13. A Desktop solution for both Windows and Office. Focused on the User Interface. Office Standard based and WindowsXP: WindowsXP (Home/PRO) Office 2003 STD: Word, Excel, PowerPoint and Outlook. One size fits all. No customization. Spell checker when possible (word list only in most cases). What is in LIP?

14. Partner & ISV Development Programme Open Application Sharing Programme Local Language Interface Programme Government Security & Shared Source Programme Strengthening economic developmentOpportunities for Engagement

15. Strengthening economic developmentGSP is Partnership • Information exchange and Feedback • Partnership visit to MS Headquarters in Redmond: • Meet developers • See how Windows is built • Review Source Code • Discuss specific needs

16. Access to source code of Windows 2000, Windows XP, Windows Server 2003, and Windows CE Access to Microsoft security experts Access to training Access to documents relating to security Access to information about how Microsoft implements security on its own networks Strengthening economic developmentGSPis Access

17. Modernizing Government Services Meeting broader societal goals Challenge for Governments Strengthening economic development

18. Meeting broader societal goalsSocial & Economic inclusion • Education and lifelong learning • Access to technology and skills development • Employability and adaptability • Digital inclusion • Extend the availability and accessibility of IT to all individuals in society • Provide skills training and assistance to communities that are under-served or disadvantaged

19. Components required for Government to be successful Access Infrastructure IT Skills Localized Content Technical Support Meeting broader societal goalsEducation

20. The school computer The computer room The school network Anytime Anywhere Learning E-Learning The future Meeting broader societal goalsThe Future of Education

21. Partnering in Meeting broader societal goalsSocial & Economic inclusion • Partners in Learning • Unlimited Potential • Language Interface Programme • Digital Inclusion: Availability of appropriate and affordable technologies • Partner & ISV Development Programme

22. Empower schools to significantly raise the level of ICT Literacy amongst their staff. Support teachers and schools develop cultures of innovation. Work with schools in preparing students for the digital workplace Program elements Grants IT Academies Innovative Teachers Microsoft’s contribution to EducationPartners in Learning • Fresh Start • School Agreement

23. Promote lifelong learning for underserved youth and adults through technology skills training in community based centers Partnering with local organist ions to make community technology and learning centers (CTLC) more successful and sustainable by providing Technology support (setup and ongoing) Microsoft employee engagement Technology curriculum Best practices exchange through UP Support Network Bring innovative, social benefit technology solutions to scale through cash investments Microsoft’s contribution to Lifelong learningUnlimited Potential

24. Projects in Algeria, Bahrain, Dubai, Egypt, Jordan, Kuwait, Lebanon, Morocco, Tunisia, UAE, Saudi Arabia More 200 new CTLCs planned for 2004 Community development Women’s empowerment Civil servant training Youth empowerment $2.5 million committed with goal of serving 1million individuals Cash donation Software Curriculum IT expertise & employee support Unlimited Potential – Arab Region

25. Jordan Education Initiative: Discovery Schools Lifelong Learning Jordan ICT Industry Development Microsoft through PiL: Develop and implement ICT curriculum Training teachers in ICT skills Support Knowledge Stations Set up a support center for schools Build an Innovative Teachers Network portal Provide a virtual digital library Offer affordable software solutions to schools Ministry of Education, JordanPartnership in practice

26. Improve speed and quality of education while addressing under use of ICT in partnership with MOE: Access of students and citizens in rural areas to higher and specialized education Community of students and teachers leveraging Internet Improve productivity of MOE employees Junior Developer Initiative Middle East Center for Innovative Education Technology Identity technology solutions for education Train teachers Share best practices Ministry of Education, EgyptPartnership in practice

27. 10 CTLC in youth centers Partnership with SEJ, UNDP drives other local and international partners Provide access, IT skills Train the trainers and provide software and curriculum Leverage the center as platform for development programs and micro-enterprise incubation Youth Centers in Morocco ICT Skills and access for every young

28. 300 university graduates IT skills development Internships at Private Sector and Multinationals Career Fair 70% had secured jobs before program completion, 90% are still in the Jobs Partnership with Private Sector & Government Unemployment Graduate in Morocco PreparingUniversityGraduates to workforce

29. Mel Electronic Library Launched in 2003 10 PC, internet access and solar power Trained more 1150 person from rural areas In Partnership with Merci Corp, local schools/community and USAID Mobile Electronic Library – Lebanon Towards a digital inclusion

30. Conclusion • Making the knowledge based economy a reality • Through Public Private partnerships: • PPP’s help to be creative in reducing digital divide and capacity buildingthrough the transfer of knowledge(broad audience: Underserved area’s, Youth, Women, ...) • Modernizing Government is not only about technology, but about bringing down internal barriers and one single point of entry (outside in instead of inside out) • The Government in partnership with Private Sector offering adaptable programs (such as GSP, LIP, OAS, best practice sharing ...) can consolidate national economic development

31. © 2003 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.