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Using MOS – Latest Features, Enhancements and OCM Deployment Methods

Explore the latest features, enhancements, and deployment methods for Oracle Configuration Manager (OCM) including Upgrade Advisors. Learn step-by-step instructions and best practices for using Upgrade Advisors to improve OCM functionality.

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Using MOS – Latest Features, Enhancements and OCM Deployment Methods

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  1. Using MOS – Latest Features, Enhancements and OCM Deployment Methods April C. Sims, DBA Southern Utah University Session # 338

  2. Book Author Executive Editor Best Practices Booklet

  3. New Features & Enhancements • Enhancements in 5.2.1 • Upgrade Advisors • Tips and Tricks List • Oracle Configuration Manager

  4. My Oracle Support 5.2.1 Users can specify accessibility styles Improved Certification searches SR – Hardware option, 2 new contact fields, grant privs (view only, no access), selectable SR severity Non-tech SR  Contact US SRs Health Check Recommendations Search Features More Intuitive - ora-600 error , put in 600.1 to find Lookup Tool

  5. Lifecycle Processes and Activities Lifecycle processes SupportUsers Operate Optimize Maintain / Manage Install Upgrade Innovate Activities Evaluate Plan Configure Test Implement Accept

  6. Upgrade Advisors • Dynamic documents • guide you through an upgrade lifecycle • step by step instructions. • Includes best practices collected over numerous upgrades • Benefits of Using Upgrade Advisors • Information presented in multimedia formats • Lifecycle approach- what you need when you need • Supported via Collaborative Support - enabling shared experience with peers and Oracle experts • Regularly updated

  7. Upgrade Advisors available NOW

  8. Example - Siebel Upgrade Advisor

  9. Oracle Configuration Manager • OCM Standalone Installation • OCM with Support Hub – all OCM agents feed to single Internet connected node • EM with Harvester – uploads in connected mode, not all targets • OCM Product Specific Installations – DB, Fusion MW • RDA (Remote Diagnostic Agent) - integrated with OCM • OCM Troubleshooting • OCM & MOS Administration – see Tip/Tricks Section • Patch Plans • SR Creation with Config • Remove OCM, targets and systems – only Customer User Administrator can do this!

  10. Oracle Configuration Manager • Manage automatic uploads to MOS • Viewable with same CSI number • Contains details about hardware, software, databases and application servers • GUI interface along with configurations provide a personalized visit to MOS • New Mass Deployment Utility for OCM deployment

  11. OCM Mass Deployment Utility • Version 3.2+ • Found on the MOS collector tab – Configuration Manager Repeater and Mass Deployment Tools • Find the OCM Companion Distribution Guide. • Edit csv template file to enter all servers • Executed on a single node with ssh access to entries in template

  12. Use OCM Securely • Use disconnected mode with Oracle Support Hub • Manual upload of a single node • Mask IP, MAC addresses, Schema usernames • Request deletion of configuration information

  13. Global Customer Support Security Practices • Trace, dump, log, ADR, RDA • Support Assistant, Oracle Web Conferencing • OS Scirpts, output • Screenshots • Configuration files • Scripts • Output files • Word, Excel and Powerpoint Presentations • SQLTXPLAIN • TKPROF

  14. Issues with Conflicts and Rollbacks Without My Oracle Support With My Oracle Support Patch Plan Auto checks prerequisites Checks Conflicts before downloading Request Merge before downloading Check Recommendations Deployment Plan Available • Download patch then… • Install….if conflict then… • Check if any key patches rolled back…if rolled then…. • Merge request…..then • Wait….might be too late for this CPU, narrow window….maybe next quarter!

  15. Troubleshooting Patch Application Failure No configurations Uploaded to Oracle Oracle Configuration Manager and My Oracle Support Fewer Patch Install Attempts Less Failures Less Time Wasted Less stumbling blocks to getting the patch process completed • Most nodes have unique patch history due to hardware rotations • Usually requires a Service Request • Completely manual process • May take weeks to resolve

  16. GC 10g- Single EM Harvester instead of OCM collectors • Collecting and uploading configuration data to My Oracle Support • White paper – MOS Doc ID 848962.1 • Requires OMS 10.2.0.5, connected mode • Only need to install OCM in the OMS home, not all of the targets. • No database PL/SQL install required • Will work with older agents • Supported configurations – Hosts, ORACLE_HOMEs, Database, OAS

  17. Non-Flash Based MOS https://supporthtml.oracle.com

  18. More Information, Questions? High Availability Blog http://aprilcsims.wordpress.com

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