CORE MEMBERSHIP MEETING Tuesday, October 8 th , 2013 1:00pm – 3:00pm

1. CORE MEMBERSHIP MEETING Tuesday, October 8th, 2013 1:00pm – 3:00pm

2. JACKIE AGNER Chair, Core Members Management Board Director of Military and Household Goods Covenant Transport Solutions, Inc

3. WELCOMING REMARKS

4. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Meeting Agenda • Introduction of Regional Representatives • Preview of the NEW IAM Website and Social Café • Panel Discussion: Online Lead Generation and Our Industry • Panel Discussion: Receivable Protection Program (RPP) as a Core Member Benefit • What’s on Tap for the 2013 Annual Meeting? • Proposed IAM By-Laws Revisions/Amendments • Closing

5. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Regional Representatives Central, South America, and the Caribbean Mr. Sebastian Schmidt Mexpack International Removals Central, South America, and the Caribbean Mr. Cliff Williamson Transpack Argentina, S.A. Eastern and Southeastern Asian Mr. YogeshThakker 21st Century Relocations Eastern and Southeastern Asian Mr. Patrick White Santa Fe Relocation Services • Core Members Representative • Ms. Jackie Agner • Covenant Transport Solutions, Inc. • Core Members Representative At-Large • Mr. Douglas W. Finke • Sterling International • Africa Representative  • Mr. Patrick Le Merrer • Deminter International Movers • Africa Representative • Ms. Laura Wegener • Stuttaford Van Lines

6. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Regional Representatives North America Mr. Arthur Drewry Taylor International North America Mr. Edward Wickman Wickman Worldwide Services, Inc. Oceania Mr. George Cooper Australian Vanlines NSW PTY LTD Oceania Ms. Marilyn R. Sargent Aloha International Moving Services, Inc. • Europe • Ms. Barbara Savelli • Italian Moving Network • Europe • Mr. Marc Smet • Gosselin Group N.V. • Middle East and Near Asia • Mr. Ajay Bhalla • Leader Freight Forwarders • Middle East and Near Asia • Mr. EranDrenger • Ocean Global Relocation Solutions

7. PREVIEW OF THE NEW IAM WEBSITE AND SOCIAL CAFE

8. JANET CAVE SEELY Director of Communications & Member Engagement International Association of Movers

9. MARTHA D. JACK Director & Head Consultant eConverse Social Media Consulting, Inc.

10. The NEW IAMovers.org & Social Café • Complete Redesign for Bold New Look • Clear Information Structure • Simplified Navigation • Improved Search Capabilities

11. The New IAM Social Café Social Networking Site within the IAM Website • Dynamic and Interactive • Open Community = Open Conversation, Exchange of Ideas, Information, Best Practices • Individual Profiles = Connected Communities

12. IAMovers.org New, Much Improved Full launch early November 2013

13. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Future of Online Generation • Moderator: • Brian Limperopulos • International Association of Movers • Panelists: • George Cooper Patrick White • Australian Vanlines NSW Pty Ltd Santa Fe Relocation Services • Arthur Drewry Edward Wickman • Taylor International Wickman Worldwide Services, Inc,

14. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada RPP as a Member Benefit with a Corresponding Increase in Dues • Moderator: • Douglas W. Finke • Sterling International • Panelists: • EranDrenger Thomas Juchum • Ocean Relocation Euromovers International S.A. • Marilyn Sargent Marc Smet • Aloha Int’l Moving Services, Inc. Gosselin Group N.V. • YogeshThakker • 21st Century Relocations Inc.

15. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada RPP As A Member Benefit RPP Overview - Membership antoinettec@jlbshipping.com

16. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada RPP As A Member Benefit RPP Overview Current Program Conclusions: • Membership levels are not sufficient to sustain program • RPP delivers great value though: • Participating companies pay approximately $138 USD per year • They receive approximately $1,100 USD per year in benefits: • RPP Claims • Invoice Dispute Resolution Process • IAM Alleged Debtor List Circulation • RPP Logo next to Company name of IAM Online and Print Directory antoinettec@jlbshipping.com

17. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada RPP As A Member Benefit RPP At a Crossroads Proposal: Include this valuable benefit in with your membership rather than keeping it as an opt-in program. More members will yield a bigger base by which we can build up the fund: • IAM would be able to increase payouts per claims. • IAM will have expanded resources to intervene on payment disputes between members. • With more companies provided access to the Alleged Debtor List, the more valuable it becomes! • The cost to participate will likely be lower if the RPP is included as a member benefit. antoinettec@jlbshipping.com

18. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada RPP as a Member Benefit with a Corresponding Increase in Dues • Moderator: • Douglas W. Finke • Sterling International • Panelists: • EranDrenger Thomas Juchum • Ocean Relocation Euromovers International S.A. • Marilyn Sargent Marc Smet • Aloha Int’l Moving Services, Inc. Gosselin Group N.V. • YogeshThakker • 21st Century Relocations Inc.

19. CHARLES WHITE Director, Government & Military Relations International Association of Movers

20. 2013 IAM Annual Meeting – Military/Government Program What’s On Tap for the 2013 Annual Meeting? Tuesday October 8 Knowledge Lab – 3:00 – 4:00 p.m. - “Are You in Compliance” • FMC & FMCSA review new policies and regulations • Wednesday October 9 • Claims Panel – 8:30 – 10:30 a.m. • Industry & DOD representatives discuss new DP3 Claims Business Rules & New Mold & Mildew Business Rules • CPPC & Commercial “Risk Management” segments added this year. • Military and Government Affairs Panel – 1:30 – 3:30 p.m. • SDDC, JPMO HHGS, GSA, GSA Audits & State Department • Knowledge Lab – 4:00 – 5:00 p.m. – US Bank Freight Payment/Syncada • “Outlook 2014: Global Economic Forces Impacting Freight & HHG”

21. 2013 IAM Annual Meeting – Military/Government Program cont. What’s On Tap for the 2013 Annual Meeting? Thursday October 10 Special Session – 1:30 – 4:00 p.m. - Part 1 – Moderator Terry Head leads a panel of Association Executives …. “Associations….Where is the Value?” - Part 2 – Moderator Chuck White leads a panel of Industry and Government and Military Leaders in a discussion of: “The Certainty of Uncertainty”

22. TERRY R. HEAD President International Association of Movers

23. PROPOSED IAM BY-LAW AMENDMENTS AND/OR REVISIONS

24. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Proposed IAM By-Law Amendments and/or Revisions • Proposed for the consideration and approval of the Governing Members: • ITEM ONE • Subject: Evidence Considered for Membership Rejection and Expulsion • Amendment Proposer: IAM Executive Committee • Objective of Proposal: In recognition of the Association’s increased focus on upholding ethics and values for the membership, it is proposed to add additional language to the IAM By-Laws that will provide the IAM Executive Committee with greater authority to reject a membership application if the applicant has not conducted business previously in an ethical manner or expel a member if a member has breached the IAM Code of Ethics.

25. Core Membership Meeting | 51st Annual Meeting | Vancouver, BC, Canada Proposed IAM By-Law Amendments and/or Revisions • Article IV, Section I (Fourth Paragraph) will be amended as follows: • (The underlined/italicized portions constitute the revisions): • “Notice of every application for Membership shall be given to each Governing, Core, and Supplier Member, who shall have thirty (30) days from date of such notice to submit evidence that the applicant is not creditworthy or has not conducted business previously in an ethical manner.” • Article IV, Section 4 (First Paragraph) • “For good cause the Executive Committee may suspend or expel any member of the Association, or take other appropriate action.  Good cause includes, but is not limited to, failure to pay dues or other obligations owed to the Association, after proper notice as defined in Article V, Section 2; failure to maintain qualifications for membership as set forth in Section 1 of this Article; failure to comply with the terms and conditions of Membership; and failure to comply with any standards of business conduct which may be adopted by the Association, including the IAM Code of Ethics.”

26. JACKIE AGNER Chair, Core Members Management Board Director of Military and Household Goods Covenant Transport Solutions, Inc

27. OLD BUSINESS OR NEW BUSINESS

28. CORE MEMBERSHIP MEETING Tuesday, October 8th, 2013 1:00pm – 3:00pm