KP NCAL Leadership Curriculum Regional Learning Strategy

1. KP NCAL Leadership CurriculumRegional Learning Strategy David Fabie Senior Learning Consultant Northern CA Learning & Development

2. Executive Summary

3. NCal Leadership Development: Long-Term Core and Elective Courses • Electives • Harvard Program (ELP) • Strategic Leadership Skills (PO) • Middle Management Leadership Program Advanced Skills • Electives • Leading Change • Emotions at Work • Exercising Influence • Multigenerational Diversity • Core Leadership Program (PO) Middle Managers • Electives • Mastering Meetings • Team Agility • Problem-Solving • Org Alignment Department and Frontline Managers(and Stewards for UBT courses) Other Courses: MPE, Lotus Notes, Nurse Manager Orientation, LMP / UBT Basic Courses New Managersand Supervisors

4. NCal Core Leadership Development Continuum Advanced Skills Middle Managers Frontline Managers and Stewards All Managers and Supervisors ORGANIZATIONAL CONTRIBUTION FROM LEARNING Executive Leadership Program Strategic Leadership Skills Advanced Management Program Electives Middle Mgr Program Leading and Sponsoring UBTs Executing Strategy Facilitative Leadership for Mid Managers Performance Improvement For Operations Project Management: Getting Things Done Think Strategically, Act Operationally Leading Diverse Teams Teams and Resolving Conflict Facilitative Leader Modules 1 and 2 UBT Performance Improvement Leadership Rapid Improvement Model Operational Excellence Topics UBT Service Leadership Essential Communication Skills Hiring for Service LMP / UBT Basic Courses Plus Electives New Mgr Orientation Managing the Performance of Others Hallmarks of Supervisory Success Essentials for Managers & HR Academy TIME Italics = In development

5. NCal Leadership Development Pathway Bold = Focus for 2009

6. 2009 NCAL Learning Focus for Leaders • ASSUMPTIONS: • Online format needed for large NCAL audience and developed by HR Learning and Development • KP Learn to track compliance with review by local senior leadership • Final content of mandatory courses approved by SVP H/HP Area Operations, SVPHR, and SVP Chief Administrative Officer • UBT classes to be confirmed with OLMP

7. APPENDICES Appendix 1: IMPACT Core Courses for Frontline Managers Appendix 2: IMPACT Core Courses for Frontline and UBT Managers & Stewards Appendix 3: IMPACT Courses for Middle Managers Appendix 4: California’s Middle Management Program Appendix 5: California’s Advanced Management Program Appendix 6: Examples of Alignment of Leadership Programs Appendix 7: STAR and IMPACT Recommendations: Best of Both Appendix 8: STAR and IMPACT Integration: Best of Both Appendix 9: 2009 NCAL Learning and Development Deliverables

8. IMPACT Core Courses for Frontline Managers Appendix 1

9. IMPACT Core Courses for Frontline & UBT Managers and Stewards(Courses address LMP/UBT, People, and Service Strategy) Appendix 2

10. IMPACT Coursesfor Middle Managers(Courses Address People, Service, and LMP / UBT Strategy) Appendix 3

11. California’s Middle Management Program: Leading from the Middle Appendix 4

12. California’s Advanced Management Program: Leading from Higher Ground Appendix 5

13. Appendix 6 Examples of Alignment of Leadership Programs

14. STAR Senior leadership sponsorship and accountability tracking Clear expectations from start of manager tenure Exemplar managers and subject matter experts teach operational excellence programs help teach Spirit of celebration and a strong benefit for KP leaders Operational excellence programs IMPACT Core curriculum aligned with SCAL, National, and many STAR programs Enterprise-wide LMS Centrally designed and locally deployed HR Learning Consultant to deliver the core IMPACT program and support managers and teams in high performance NCAL IMPACT website Prework and post-course application reinforcement STAR and IMPACT Recommendations: Best of Both Appendix 7 • Both provide: • Focus on the critical role of competent leaders in 21st century health care • Based on KP business needs • Core and elective tiered, progressive curriculum • Electives based on IDP or Area need • Flexible delivery options • Online Essentials for Managers • One to two mandatory classes per year as needed for operational improvement • Participant’s manager involvement

15. Appendix 8 STAR Strong senior leadership accountability and culture Clear expectations from start STAR and IMPACT Integration: Best of Both IMPACTLeadership Development Weekly publications Project manager helps new managers Supporting performance of managers and their teams Core and elective programs aligned with Enterprise and SCAL Exemplar managers also teach Local website and tracking STAR and IMPACT • Based on local business needs and operationally driven • Tiered core curriculum • Electives based on IDP or Area need • Flexible delivery options One to two classes/year required to support regional priorities Online Essentials for Managers Reinforcement of training Skillsoft online training option Enterprise-wide LMS Targeted courses, not university-style University style offerings based on annual IDP Centrally designed and locally deployed Strong compliance monitoring by leadership Deliberate and consistent across NCAL Delivery by one Senior Learning Consultant per Area Driven by manager/mentor Local online and EFM business modules 180-day graduates celebrated annually Requirements for first 180 days

16. NEO Redesign IMPACT courses Core & Electives 2009 Required Friday 5’s & 6Ds Scantron Residential Programs 2009 NCAL Learning and Development IMPACT Deliverables Appendix 9 Metrics IMPACT Website Courses & IDP Bob Leydorf Bob Leydorf & MCs Nancy Pede • KP Learn • Registration • Tracking • Reporting Brent Victory Sharon Weinberg All tracked in KP Learn Big 7Core & Optional Classroom Leslie Boies Scantron Fran Finney Sharon Weinberg Webinars Online Evals Judy Gee EFM Learning Labs Sharon Weinberg Bob Leydorf Judith O’Rourke Leslie Boies