Management and Quality Simple links

1. Management and Quality Simple links Eng. / Sherin El Kordy Quality Coordinator Faculty of Medicine, Jazan University MBA, Georgia State University, USA Lead Auditor , Germanisher Lloyd for Certification

2. MANAGEMENT Management concepts • The Process • The management system • Examples

3. People Method Material Equipment THE PROCESS A process involves What do we manage ? We manage resources What are resources ? An operation used to transfer resources (inputs) into a product, or service or information (outputs) is called a “process”

4. Improve Change Managerial activity, Future tense Normal level Correction Non-conformance Operational activity Structural Routine, based on Historical Past tense THE MANAGEMENT SYSTEM A Management System is a “ Documented “ system that organize resources, arrange them into processes so as to control : • Change • Non-conformance With the aim of achieving certain goals.

5. Managerial and operational activities

6. Examples • A Quality management system aims at “ No defects, zero defects” • A Financing management system aims at “ Optimizing assets and working capital to achieve maximum profit” • An Environment Management system aims at “ No pollution and wise exploitation of natural resources” • A Safety and Occupational Health Management system aims at “No accidents and prevention of occupational health diseases”

7. QUALITY • Quality definitions • Quality standards • Quality terminology

8. QUALITY What’s quality? Quality = “Excellence of service or product in comparison to similar services or products” “Meeting or exceeding customer expectations” “ Fitness for purpose”

9. Quality The value Our Quality perception depends on how we value it. A very delicious meal at McDonalds is of great value for people who hurriedly jump into a hut to get a quick meal But, almost of no value for people who do not like fast food A Toyota Suburban is of great value for people with long trips, travels and sometimes hard terrain cruise in the desert But probably does not satisfy those with short trips, often in town who prefers a Geely Panda

10. Quality In the academic field, it’s very important that the University Management, Faculty staff and students value the benefits from accreditation in order to achieve it Here comes ( Fitness for purpose) which mainly focus on the customer requirements and conditions

11. Quality Excelling • To get to know how excellent we are, we measure ( KPIs) • We check and compare results with best practices ( Benchmark) • The best practices might be ( Local, regional and international)

12. Quality The value of Accreditation Faculty Administration • Reputation and credibility of the programme/staff/resources/management • Center for Med Ed services and research export • Center for grant, partnership, and other funding programs (foreign, private and governmental) • Center for research and service exchange and cooperation import

13. Quality The value of Accreditation Staff / Faculty • Credibility of Staff capacity • Nomination to foreign medical schools (Regional and Abroad) • Personal Value-adds: • Researches, papers, .. • Publishings, books,.. • Links to international medical associations and centers • Nomination to world class appointments in various associations • Preferred professional candidates (Local and Abroad)

14. Quality The value of Accreditation Students • Accredited graduate (Employer preference) • Further higher education program attendance ( (Post graduate studies scholarship, grants,, seminars,..) • Nomination to world class Alumni and associations

15. Quality Quality Trilogy Customer 3C’s quality trilogy Count Culture

16. Quality Customer (Stakeholders, interested parties) External • People / Community • Employers : Public and Private sectors, research centers, specialized institutes • Government • Academic world • Alumni

17. Quality Customer (Stakeholders, interested parties) Internal • Students • Staff / Faculty • Administration

18. Quality Specific Terminology

19. Quality Quality assurance : “ All activities and measures (precautions) undertaken to give confidence in the quality and specifications of product or service”

20. Quality Quality Control : “ All investigations and testing (measurements) undertaken to differentiate between acceptable and unacceptable aspect (good or bad) of a product or service for further actions”

21. Quality Quality measurements in higher education Quality Control uses indicators. These may include: • Pass rates (product aspect; the Students) • Drop out (programme aspect) • Staff / Student ratio (human resources capital) • Number of publications (Research aspect) • Citation index (community satisfaction)

22. Quality Quality Assurance and Quality Control Quality Assurance Quality Control Process Inputs Outputs Things are done right (According to specs) “ Standards ” Right things are done (According to Objectives and goals) “ Quality plan ”

23. People Method Material Equipment • Administration • Faculty (Staff) • Students • Patients • Lab, Hospital • Materials • Books, others • Operating tools • Measuring tools • Educational • resources, • Facilities • Teaching • Learning • Assessment Quality Process in Med Ed Example:How can the four components of the Process be Confined to Medical Education ?

24. Quality Excellence progress (stages) CUSTOMER PRODUCT People /Community Graduate

25. Thank you