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4. Question 1 SWOT is an acronym for: A. strengths, weaknesses, opportunities, threats B. statistics without tables C. sensory Weibull ordinal tools D. success wields optimal teams E. none of the above Correct Answer: A

5. Question 2 QUESTION 3 The leader in the quality movement who recommended that organizations "eliminate numerical quotas for the work force and numerical goals for management." : A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above Correct Answer: F

6. Question 3 The quality leader responsible for the term Total Quality Management (TQM): A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above Correct Answer: D

7. Question 4 The quality leader most associated with the concept of robustness: A. Juran B. Ishikawa C. Crosby D. Feigenbaum E. Taguchi F. none of the above Correct Answer: E

8. Question 5 QUESTION 7 A quality leader who did extensive work with Japanese industry is: A. Juran B. Ishikawa C. Deming D. Ohno E. Taguchi F. all of the above G. none of the above Correct Answer: F

9. Question 6 QUESTION 8 In a series of linked processes and associated feedback loops the product or service flows ________ and the information flows ________. A. rapidly, slower B. downstream, upstream C. evenly, digitally D. sooner, later E. to the customer, from the supplier F. none of the above Correct Answer: B

10. Question 7 The primary metric for a project is reduced cost for process A .A consequential metric could be: A. reduced cycle time B. reduced scrap rate C. reduced set-up time D. all the above E. none of the above Correct Answer: D

11. Question 8 The primary metric for a project is reduced cost for process A . Baseline data might include: A. current maintenance costs B. current selling price for the products or services output by process A C. current suggestions from stakeholders of process A D. all the above E. none of the above Correct Answer: A

12. Question 9 The term "expected value" is closest to the term: A. median B. probabilistic model C. mean D. Markov value E. regressive value Correct Answer: C

13. Question 10 A random sample is selected from a population of measurements. The mean of the sample is not equal to the mean of the population. This is due to: A. Type I error B. Type II error C. sampling error D. the population is not normal E. measurements were not exact Correct Answer: C