Transport Research

1. Transport Research @ Knowledge Centre • Applied elements of ISO 9001 for EXTR@Web Quality Management (QM) • QM is strictly in support of the project management team / the project co-ordinator • QM is aimed at customer satisfaction, intending to create benefits for DG TREN • QM is business and success orientated towards the benefit of the project team • QM is about the individual players involved in the project, hence personal knowledge and mutual understanding are fundamental requirements • QM has pre-emptive character, while Quality Assurance (QA) is focused on monitoring and evaluating project progress along the outlined timeline • QM is implemented to encourage motivation of all involved people, not to bother them Joachim Klein, IABG EXTR@Web Quality Manager

2. Transport Research @ Knowledge Centre • Which principal impacts of QM for our project work can be expected? • ISO 9001 based QM is not an end in itself but a guideline for adequately structuring and organising processes in EXTR@Web • QM aims to improve processes, whether already implemented ones or those evolving with project progress • QM in EXTR@Web is not aimed at formalising things in the first place but at contributing to practical project work • Quality assurance procedures will include an alert concept, defining corrective actions if non-conformances occur along the critical path of a work package • „Lessons learned“ are an ongoing process throughout the entire project life cycle Joachim Klein, IABG EXTR@Web Quality Manager

3. Transport Research @ Knowledge Centre • The implementation of quality procedures in EXTR@Web • Quality managing steps will build on the understanding of expectations by the customer and the project team towards a healthy project performance, and will address the interests of external parties (political and working level) • Customer feedback will be sought at an early stage in the project, however it should be accepted as an ongoing process thus reflecting management transparency • Based on detailed agreed work plans and a consolidated management plan (Gantt chart) a check for plausibility, completeness and sound structure will be conducted in order to identify – if needed – additional quality assuring measures matching ISO 9001 requirements • Quality management will define processes that are fine-tuned with project management tasks, are tailored to involved actors and will enable a successful EXTR@Web Joachim Klein, IABG EXTR@Web Quality Manager