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Tour Operation & System Development

Workshop. Tour Operation & System Development. (BKKSJ). Tour Operation & System Development Department. SJ. Mrs. Alisara Kidmai. Inbound Tour Service Division. Tour Systems Development & Service Division. SJ-I. Mrs. Vorajit Vingpravat. SJ-D. Mrs. Soontharee Kattiyakulvanich.

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Tour Operation & System Development

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  1. Workshop Tour Operation & System Development (BKKSJ)

  2. Tour Operation & System Development Department SJ Mrs. Alisara Kidmai Inbound Tour Service Division Tour Systems Development & Service Division SJ-I Mrs. Vorajit Vingpravat SJ-D Mrs. Soontharee Kattiyakulvanich • TOUR & Hotel Inbound Co-ordinators for both FIT and GIT • Supervise, control and coordinate for irregularity cases • Coordinate with accounting for both TG and Hotels / Agent • Help desk (in term of operation) • Refund • TOURS System Development • TOURS System Training • Users Manual Preparation • System Development of application under SP • System & Equipment Expansion Plan • Help Desk (in term of System) • Prepare Pricelist D/BAdmin

  3. Contents ROH Open Sales with Non-TG Flight 1 ROH Distribution Through Internet 2 Website Integration 3 ROH on Web 4

  4. ROH Open Sales with Non-TG Flight ROH Open Sales with non TG flight 1

  5. ROH Open Sales with Non-TG Flight For PNR having at least one TG intercontinental or regional flight, normal agent commission rate will be applied. For e.g. Normal Comm. = 20% Fly with TG Actual Comm. Received 20%

  6. ROH Open Sales with Non-TG Flight 2. For PNR having “Star Alliance carriers flight” (without TG ) , 5% less of normal commission rate will be offered. For e.g.. Normal Comm. = 20% Fly with Star Alliance Actual Comm. Receive = 20-5 15%

  7. ROH Open Sales with Non-TG Flight For PNR having “any other carriers flight ” (without TG or Star alliance), 10% less of normal commission rate will be offered. For e.g. Normal Comm. = 20% Fly with other carriers Actual Comm. Receive = 20-10 10%

  8. ROH Distribution Through Internet http://roh.thaiairways.com/ 2

  9. ROH DTI • Tool to distribute ROH product to Retailers and Sub-agents

  10. ROH DTI Problems mostly occurred : • Password Lock • Not receiving new password

  11. ROH DTI • Password Lock

  12. ROH DTI • Not Receiving New Password

  13. Application Form for Retailer & Sub-agent

  14. Website Integration 3

  15. Website Integration System integration between ROH System and Wholesalers’ Websites

  16. Website Integration • To provide accurate and dynamic information • To reduce work load

  17. Website Integration • Electronic file is available • Need some development from your IT team

  18. ROH on Web 4 www.thaiairways.com

  19. Demonstration

  20. ROH Contact Address • Tour Operation roh.inbound@thaiairways.com • Tour System rohsystem@thaiairways.com

  21. Thank You !

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