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Union County Department of Human Services

Union County Department of Human Services. Division of Public Health January 23, 2014. “Everyone wants to improve, but No One Wants to Change”. Multi-disciplinary Team.

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Union County Department of Human Services

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  1. Union County Department of Human Services Division of Public Health January 23, 2014 “Everyone wants to improve, but No One Wants to Change”

  2. Multi-disciplinary Team

  3. Project Aim Statement:Eliminate non-value added clinical visit time from the point of entry through check-out and create accurate, error free encounters from clinic to billing. Union County Charter

  4. Data Collection Tools • QI Cycle Times • Gemba Walks • PDSA’s

  5. Value Stream Maps (VSM)

  6. Comparison Data

  7. Data Capabilities – Providers

  8. Clinic Wait Time Chart

  9. Return on Investment - Tangible • Clinical Navigator • Child Health Walk-in Work-In • Kanban Inventory System • Business Service Standardization of Work Stations • Business Services Cross-training • Condensed Encounter Forms

  10. Return on Investment - Intangible • Multi-disciplinary Team • Culture Change • Positive Peer Pressure • Developed Foundation for EHR Implementation

  11. Return on Investment –Monetary Projections • Gain 3 hours of MOA Salary Time per week due to Kanbab = $3,270 annually • Gain additional clinical access through more efficient clinic flow • 4 Child Health Physicals per week @ $90.00 Medicaid Rate = $18,000 annually • 4 Family Planning visits per week @ $142.00 Medicaid Rate = $28,400 annually • Total annual reductions = $49,670

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