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Maximizing Mission Success with IT: The Role of NASA's CIO

Randy Humphries Jr., Chief Information Officer of NASA Glenn Research Center, outlines the importance of IT in delivering infrastructure, enabling missions, enhancing work experience, and maintaining secure usable systems.

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Maximizing Mission Success with IT: The Role of NASA's CIO

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  1. IT is About The Mission Randy Humphries Jr. Chief Information Officer NASA Glenn Research Center

  2. Outline • What is IT • Deliver the Infrastructure • Enable the Mission • Enhance the Work Experience • Maintain Secure Useable Systems

  3. What is IT • Today IT is the infrastructure upon which we work, develop and operate the missions • computers, SW, apps, networks, tablets, phones, handhelds, special test equipment, -- all form the basis from which the aerospace industry works • our coworkers use IT as the primary means of facilitating and communicating work • Understand the mission and how it gets accomplished and then Make IT and you work for the Mission. IT /IS exist only to support the Mission!

  4. Deliver the Infrastructure • Computers • Software • Smart Devices • Collaboration Tools • Telephones • Networks • Databases & Websites Become connected to your mission partners

  5. Enable The Mission • Scientific and Engineering applications • Unique servers, computers and data sharing needs • Specialized Collaboration needs • Special Security considerations • Make the IT/IS specialist part of the project team Create Communications links to understand customer needs/experiences

  6. Enhance The Work Experience • Hardware and Software that make work-life easier • Work Process Automation • process and procedures • Development of specialized applications that enhance or streamline mission work/execution • Grow with the devices • Smartphone's and handhelds • Telework • Video calling • Virtualization • Rapid process to evaluate and integrate new applications Co-Create work-enhancing IT Products and Services with you Partners

  7. Secure Systems • The most secure thing we can do: • Keep our employees off the internet, prevent the infusion of outside drives and prevent data sharing • IT Security is an ‘operational’ discipline • Take responsibility for IT operations as well as IT Security • Assure secure systems without undue or unreasonable work impediments • Understand and manage the risk • Ask • How will it affect workflow? • Will specialized science and engineering applications be affected? • Whose risk is this? Manage Risks through Collaboration

  8. Summary • Fundamentally change our approach! • The Mission is the job! • An organization that is about enabling and supporting the mission through IT/IS • Become One NASA • They should know us and we should know them Connect, Communicate, Co-create & Collaborate

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