Welcome to the World of Thomas Cook ( India ) Ltd Travel Corporation (India) Ltd M eetings I ncentives C onferences

1. Welcome to the World of Thomas Cook ( India ) LtdTravel Corporation (India) LtdMeetings Incentives Conferences ExhibitionsAn Overview

2. ABOUT TCI - Trust, Commitment, Innovation • For more than 47 years, TCI has been a widely recognized and respected brand in travel and tourism. It is India's premier travel organization offering extensive national and international services under one roof. • TCI has been in the business of Destination Management since 1966. With four decades of M.IC.E experience, covering all aspects, it has enriched TCI with a valuable experience to contribute successfully to major International Conferences. • We guarantee a high quality, cost effective approach to produce professionally managed Events. TCI’s M.I.C.E division enables the conference organizers to deliver the industry’s leading technical program. • With team strength of around 800 professionals, TCI is by far the most important Destination Management company in India. It is also a member of AFTA, ASTA, IATA, IATO, ICCA, JATA, PATA, TAAI, UFTAA and USTOA.

3. TCI – Awards & Recognitions • Recipient of the National Tourism Award every year since 1976 in the category I. Including Best MICE Company • Recipient of “Outstanding Sales Performance Awards” from different Airlines. • Recipient of the Shyam Poddar Trophies for “Pioneering New Areas in Tourism” • Recipient of Hospitality India Annual International Awards 2007 for Outstanding Performance in Inbound Tourism • Winner of a silver Lion at Cannes 2007 for Print Advertisement. The ad showcased Honeymoon holidays in India with TCI

4. Advantage TCI • Partnering with the Numero Uno DMC of India • 4 decades of industry experience • Expertise in travel budget management • Extensive network at your service • Purchasing power due to size of operation • Information & services to improve your productivity • Innovative cost effective solutions • Quality Assurance Cell maintaining strict quality standards (tour feedback tracking mechanism) • Civil liability insurance of USD 1.25 million. • Relationship with the tourism bodies. • 24 X 7 client support office. • Airport representatives with valid airport passes.

5. TCI India Network Agra Ahmedabad Aurangabad Bangalore Vadodara Kochi Chennai Delhi( 3) Goa Hyderabad Jaipur Jodhpur Kolkata Lucknow Mumbai(3) Patna Pune Surat Tiruvananthapuram Udaipur Varanasi

6. GLOBAL NETWORK Tokyo Toronto New York London Madrid Barcelona Frankfurt

7. Some Major Events Handled by TCI • Volvo Ocean Race( In December) 2008 Cochin • APICON 2008 Cochin • 2nd International Conference on 2007 New Delhi Services Management • Tri Annual Global Convention and 2007 New Delhi Executive Council Meeting • Aerodrome India 2006New Delhi • ICMRBS 2005 Hyderabad • FDI Annual World Dental Congress 2004 New Delhi • 51st PATA Annual Conference (Min. of Tourism) 2002 New Delhi • Asia Pacific Region Microcredit Summit 2001 New Delhi • 21st Asia Pacific Forex Congress 2000 New Delhi • 12th World LP Gas Forum Conference & Exhibition1999 New Delhi

9. Website Management Travel Corporation of India has its separate website for MICE www.tciconferences.com The Web site can be an important vehicle for communicating information such as: • The themes, sub-themes, keynote speakers, date, program of the event. • Registration mainly for Conference (which might include dates, fees, • payment methods, registration form, online registration) • Accommodation and travel. • Online booking. • Exhibition space booking. • Sponsorship options.

10. Registration Management Incharge Spot Registration Incharge IT Incharge Pre- Registration Incharge Kit Distribution Incharge Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Volunteers & Hostess Volunteers & Hostess Volunteers Volunteers Volunteers & Hostess Volunteers & Hostess Volunteers & Hostess Volunteers & Hostess

11. Registration Module • Pre Registration • Obtain a list of the delegates who have been sent the final invitation from OC • Correspond with the delegates • Pre registration of the delegates – online • Preparation of individual docket for each registered delegate • Submission of list of registered delegates to the OC. • Answering queries from potential and other persons relating to the Symposium activities.

12. Registration Management - Online • TCI has its own specialized Registration Software Package for online conference registration. • TCI will look after all delegates database by registering them either online or offline through the Hi-Tech Event Registration System (ERMS) • Delegates can pay their registration fee, if any, by credit card (VISA, MASTER & American Express) through Secured Payment Gateway provided on web site offered by the TCI.

13. Registration Management - On Spot • TCI will look after all delegates database by registering them either online or offline through the Hi-Tech Event Registration System (ERMS) • Delegates will have the option of paying the registration fee, if any, through credit card (VISA, MASTER & American Express) or in cash at the Cash Counter of TCI.

14. Registration / Welcome area Each Desk would have the following dedicated resources: • Female Hostess • Badges to be issued to all the delegates to confirm attendee participation • Basic Stationary • Delegate Accreditations • Delegate Kit – comprising of: • Event Agenda • Welcome letter • Giveaways & other collaterals

15. Hotel Management Incharge Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant Assistant V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 V1 V2 ( V1 – Volunteer 1 ) ( V2 – Volunteer 2 )

16. Hotel Management – Guest Facilitation Desks • All the hotels will have Guest Facilitation Desks, manned by specially trained volunteers of TCI for assisting delegates. • Delegates to be provided information regarding the shuttle movement & other conference related programme through these counters. • Optional tours to be co-ordinated through the Guest Facilitation Counters. • Balance payment, if any, can also be collected through these counters.

17. Hotel Management – Online Booking • TCI has its own specialized accommodation reservation Module for online booking. • Delegates can choose the desired accommodation from listed hotels. • Delegates have the option of paying online through VISA, MASTER, American Express credit card, via secured payment gateway of ICICI Bank. • Online database is collected for smooth co-ordination with the hotels.

18. Transport Management Incharge 1st Asst. (VIPs Movement) 2nd Asst. (Shuttle Movement) Staff 1 Staff 2 Staff 3 Staff 1 Staff 2 Staff 3 Volunteers

19. Transport Management - Delegates • All delegates to be provided arrival / departure transfers using air conditioned coaches / micro vans, depending upon the number of delegates arriving by a particular flight. • All coaches / micro vans would be escorted by trained volunteers, for providing smooth check in to the delegates at the hotels. • Delegates to be provided with the information regarding the shuttle movement from their respective hotels to the venue & back. • Arrangements for all the delegates for transfer from hotel / venue to the cultural evening / gala dinner & back to their respective hotels.

20. Transport Management – VIPs • All VIPs to be provided arrival / departure transfers using air conditioned cars. • VIPs shall be provided with dedicated cars, if required, for local running within the city limits. • All the VVIP car drivers to carry mobile phones for easier connectivity. • Special car labels for the VIPs to ensure easier & faster entry to the venues of all the functions. • Dedicated staff to supervise the transport movement of all the VIPs.

21. Airport Reception Incharge 1st Asst. ( Delegates ) 2nd Asst. (VIPs) Airport Asst Transport Asst Airport Asst Transport Asst 2 3 4 1 1 2 3 4 Volunteers

22. Airport Management - Reception Counters • Special airport reception counters will be operated by TCI for assisting delegates and other visitors. • These counters will be manned by well trained dedicated representatives of TCI. • Special attention will be paid to the VIPs during their transit from the airport.

23. Venue Management Incharge Incharge Audio Visual Incharge Secretariat Incharge Security Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Volunteers & Hostess Volunteers & Hostess Volunteers & Hostess Volunteers & Hostess Volunteers Volunteers

24. Venue Management - AV Requirement • Audio Visual equipments will be provided as per requirement. • Dedicated technicians will be available on spot for assistance. • Standby arrangements for the equipments to be provided at the venue. • Experienced staff of TCI will coordinate with various vendors to ensure smooth functioning of the AV equipments.

25. Venue Management - Secretariat • The onsite conference secretariat will be made fully operational two days before the conference. • Secretariat will have necessary office equipment including dedicated telephone/fax lines. • Experienced staff will be provided for the secretariat and a dedicated coordinator from TCI will look after the functioning.

26. Venue Management – Information/Service Counters • Information counters for assisting the guests to be provided at the venue. • Experienced staff will be available at the counters to handle enquiries regarding the logistical arrangements of the meeting, transport related enquires, details of the evening program, if any • Separate counters to handle foreign exchange requirements of the guests. • Separate counter for making local/STD/IST calls, shall be provided at the venue.

27. Venue Management – Security • 24 hrs Private security arrangements would be provided at the venue. • One security operations center will be provided at the venue to assist visitors with regard to security issues. • Separate security arrangements will be made for the social evenings and gala dinner. • Uniformed guards will be deputed at all the major entrances to the venue in order to check any kind of unauthorized entry to the meeting areas.

28. Exhibition Management Incharge Fabrication Incharge Man Power Incharge Decoration Incharge Security Incharge Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Staff 1 Staff 2 Volunteers Volunteers & Hostess Volunteers & Hostess Volunteers Volunteers Volunteers & Hostess Volunteers & Hostess Volunteers

29. Exhibition Management – Fabrication • Special arrangements shall be made for erection of exhibition stalls, at the venue. • Arrangements for poster display, with lighting arrangements. • Special Arrangements with Jeena & Company for cargo clearance for exhibition display material. • Assistants can be provided, on request, at the time of unwinding & winding up. • Entire operations will be under supervision of experienced staff from TCI.

30. Exhibition Management – Staffing • TCI can make arrangements for hostesses for the stalls. • Special arrangements for providing foreign language speaking hostesses. • Arrangements can be made for providing interpreters. • Arrangements for providing attendants at the stalls. • Dedicated staff from TCI to look after the staffing requirements

31. Exhibition Management – Security • 24 hrs security arrangements would be provided at the exhibition venue. • Uniformed guards will be deputed at all the major entrances to the exhibition venue in order to check any kind of unauthorized entry to the exhibition areas. • One security operations center will be provided at the venue to assist exhibitors with regard to security issues.

32. Cultural Programme Incharge Staff 1 Staff 2 Staff 3 Volunteers Cultural Program Management - Manpower

33. Cultural Program Management – Dance & Theme Nights • Classical dances – Kathak, Katha kali, Bharat Natyam and other musical Programmes • Arrangements for Cultural Evening, & Theme Nights. • Special arrangements for lighting & decoration can be made for theme nights. • Sitting arrangement & venue management to be coordinated by dedicated staff from TCI.

34. Cultural Program Management – Gala Dinner • Special arrangements for the Gala Dinner, either at the hotel or in a banquet hall. • Special arrangements for dinner at a lawn / farm house. • Arrangement can be made for sit down dinner or casual sitting. Special menu, as per the requirement, for the Gala Dinner. • If desired, arrangements can be made for the bar counter at the venue. • Security arrangement at the venue

35. Food and Beverage Arrangements • Confirm function space on a definite basis • Estimated Attendees • Finalization of different menus for different days. • Placement of Welcome Banner • Type of liquors to be served • Attractive settings and crowd- pleasing entertainment • Setting up of definite start and finish times, especially for bar • service

36. F& B Management Incharge Incharge for Lunch Incharge for Dinner Asst. 1 Asst. 2 Asst. 1 Asst. 2 Volunteers F & B Management - Manpower

37. Service Quality • Central Team located at HO • Responsible for developing service quality procedures catering to customer’s pre as well as post tour need • Responsible for resolving customer complaints • Initiators of the Seamless Customer Service initiative

38. THANK YOU