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Unit 19 Hotel

Unit 19 Hotel. Part One: Warming-up. 1. Do you prefer to make a hotel reservation while booking a ticket or hunt it after arriving at the destination? 2. What sort of hotel do you prefer if you are traveling by car?.

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Unit 19 Hotel

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  1. 《民航服务英语口语教程》 Unit 19 Hotel

  2. Part One: Warming-up • 1. Do you prefer to make a hotel reservation while booking a ticket or hunt it after arriving at the destination? • 2. What sort of hotel do you prefer if you are traveling by car?

  3. There are many types of accommodation available for the travelers. Please match the following after reading the passage in Part Five • 1) __Luxury hotels • E ---five-star hotels located in urban centers and resorts offering full service • 2) __ Resort hotels • D. ---catering to vacation travelers as well as to businesses holding conferences and meetings. • 3) __ Motels • F. ---catering to people traveling by car, located outside of urban centers in suburban or rural areas

  4. There are many types of accommodation available for the travelers. Please match the following after reading the passage in Part Five • 4) __All suites hotels • B. ---catering to the corporate travelers staying a week or more, offering a bedroom and living room with limited kitchen facilities. • 5) __Airport hotels • A. ---catering to the business traveler or leisure travelers in an airport en route to another destination • 6) __Youth Hostels • C. ---catering to the young traveler, situated in suburban areas with low price

  5. Part Two :Dialogues Dialogue A Making a Hotel Reservation Dialogue B Registration (Checking-in) Dialogue C At the Exchange Counter Dialogue D At the Cashier’s Desk (Checking Out)

  6. Dialogue A I would appreciate that. Shanghai Bund A single/ double room Downtown area Relatively expensive Dialogue B Receptionist Arrival list Nationality Everything is in order Bellyboy Hope you’ll enjoy your stay here Useful Expressions

  7. Dialogue C A cashier Exchange counter Foreign currency Exchange memo Dialogue D Final bill Receiving party Receipt The department concerned Useful Expressions

  8. Try to remember • hotel reservation a hotel voucher • deluxe(luxury) hotel inn(hostel) • reception(front) desk registration desk • registration form check-in time • check out a twin-bedded room • three-room suite a room facing the park • a room overlooking(with a view of) the sea bellman(bellboy/bellwoman/bellgirl) • bell captain cloak man(woman)

  9. Room Types: • Standard: regular size sleeping rooms. The bedding might consist of one or two double beds. • Superior: room may be located on lower floors, may have a view, may include double, queen-size or king-size bed. • De Luxe: a regular-size sleeping room. This type of room would offer the best location, the best view, and the highest level of comfort, furnishings, amenities and décor. Bedding usually includes a queen-size or king-size bed. • Suite: consist of two or more rooms, typically a living and sleeping room. A suite may have more than one bedroom or extra rooms such as kitchenette or conference room. • Double: room with a double bed that can be used for either one or two people. • Twin room: a room designed for two people with two single or ‘twin’ beds. This is an excellent choice when two people want to share a room but not a bed.

  10. The Bund • The Bund on Shanghai's waterfront is the biggest showcasing of colonial era buildings. Here, you'll learn the history and economic influences of the area through the exhibits. This renowned waterfront district is the city's most famous landmark. The word "Bund" is of Anglo-Indian origin meaning "embankment on the waterfront". Nowadays it is the ideal dating venue for lovers young and old alike. Many love to come here in evening by the side of the bund to chat and enjoy the beautiful night view with the lights illuminating the highrises by the Huangpu River.

  11. Part Three : Language Practice

  12. 1. (The Whites have made the reservations from Beijing to Shanghai where they intend to stay three nights. They ask the agent to make a hotel reservation as well.) • P: We’ve booked two seats on your flight to Shanghai for next Friday. We’ve to stay over three nights there, from Oct.3rd to 5th. Can you make an arrangement for us? • A: ______________________________________. • P: No particular hotel in mind. But we prefer to stay in the heart of the city near the shopping center. • A: I recommend ______________________________________. • P: Great! We can do shopping during the rest of the day and enjoy the light scenery after nightfall. • A: ______________________________________. • P: Book us a double room. • A: ______________________________________. • P: Thank you.

  13. 2. (The whites arrive at the hotel that the agent booked for them from Beijing. They come to the Front Desk to check in.) • A: Can I help you, sir? • P: Yes, I believe you have ______ for Mr. White and Mrs. White. • A: One moment, please, and I’ll __________. • P: It was __________ for three nights, I think. • A: I have a note of it here, sir. A double room, you said? • P: That’s right. • A: It seems that we have __________ you a suite. • P: I thought it was going to be an ordinary double room. Our _____ booked us from Beijing, you see. Perhaps he made a mistake. • A: Shall I see if there are __________ available, sir? • P: Would the suite be much more __________ than a double room? • A: The suite is USD350 per day, including breakfast. Ordinary accommodation is USD190. • P: I think we’ll take the suite after all.

  14. Part Four Communication Activities

  15. Situation I • Passenger: You want to fly to San Francisco by way of Tokyo, where you’ll stay for two nights. You come to China International Travel Service to book a flight. Also, you ask the agent to make a hotel reservation for your brief stop in Tokyo. You need a single room in the hotel which has easy access to the airport and the shopping center. But the room rate should be under USD40 per night. • Agent: You make an economy class reservation for your passenger on Flight CA981 to San Francisco by way of Tokyo. You also book a single room in Tokyo for your passenger with the room rate under USD40 per day.

  16. Situation II • Passenger: Mr. and Mrs. Brown have just arrived at the Hong Qiao International Airport. As they didn’t book a hotel room in advance they go to the airport hotel for check-in. They need a double room • Agent: You greet your passengers at the front desk and reserve a double room. Meanwhile you ask your passenger to fill in the form. Check the passports. Then you assign the room. Give the key to the passengers. The bellman helps with the baggage and then show the way to the door.

  17. 《民航服务英语口语教程》 Thank you for your listening! Presented by Gao Feng

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