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Chapter 2

Chapter 2. Types of Information Systems Competitive Advantage and Strategic Information Systems Why Are Information Systems So Important to Us Managing Information Resources. Opening Case Study. Chevron Corporation Case Study. Types of IS. Computer-Based Information Systems

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Chapter 2

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  1. Chapter 2 Types of Information Systems Competitive Advantage and Strategic Information Systems Why Are Information Systems So Important to Us Managing Information Resources

  2. Opening Case Study • Chevron Corporation Case Study

  3. Types of IS • Computer-Based Information Systems • Hardware • Software • Databae • Network

  4. Concepts and Management

  5. Information technology outside your organization

  6. Major Capabilities of Information Systems • Perform high-speed, high-volume, numerical computations • Provide fast, accurate communication and collaboration within and among organizations. • Store huge amounts of information in an easy-to-access, yet small, space. • Allow quick and inexpensive access to vast amounts of information, worldwide

  7. Major Capabilities of Information Systems cont… • Interpret vast amounts of data quickly and efficiently. • Increase the effectiveness and efficiency of people working in groups in one place or in several locations, anywhere. • Automate both semiautomatic business processes and manual tasks

  8. Types of Information Systems • Application Programs • Breadth of Support of Information Systems • CarMax case study • Transaction processing system (TPS) • Interorganizational information systems (IOSs) • Electronic commerce systems

  9. Support for Organizational Employees • Clerical workers, Lower-levelmanagers, Middlemanagers, Knowledge workers, Executives • Office automation systems (OASs) • Functional area information systems (FAISs) • Business intelligence (BI) systems • Expert systems (ESs) • Dashboards (aka digital dashboards)

  10. Competitive Advantage and StrategicInformation Systems • Strategic information systems (SISs)

  11. Porter’s Competitive Forces Model

  12. Strategies for Competitive Advantage • Cost leadership strategy • Differentiation strategy • Innovation strategy • Operational effectiveness strategy • Customer-orientation strategy • Norfolk Southern Railway casestudy

  13. Information Systems So Important • IT Will Reduce the Number of Middle Managers • IT Will Change the Manager’s Job • IT Impacts Employees’ Health and Safety • IT Provides Opportunities for People with Disabilities • IT Provides Quality-of-Life Improvements • Robot Revolution on the Way

  14. Managing Information Resources • The Role of the IS Department

  15. What’s in IT for Me? • For the Accounting Major • For the Finance Major • For the Marketing Major • For the Production/Operations Management Major • For the Human Resources Management Major • For the MIS Major

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