1 / 28

Your Software is Talking Are you Listening? Sponsored by Bell and Howell National Postal Forum March 16 – 19, 2014

Your Software is Talking Are you Listening? Sponsored by Bell and Howell National Postal Forum March 16 – 19, 2014. Chris Lien , VP Software Marketing, Bell and Howell Angela Lawson , Manager, Address Technology, USPS ®. Software Plays a Vital Role. Address Quality

quant
Download Presentation

Your Software is Talking Are you Listening? Sponsored by Bell and Howell National Postal Forum March 16 – 19, 2014

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Your Software is TalkingAre you Listening?Sponsored by Bell and HowellNational Postal ForumMarch 16 – 19, 2014 Chris Lien, VP Software Marketing, Bell and Howell Angela Lawson, Manager, Address Technology, USPS®

  2. Software Plays a Vital Role • Address Quality • CASS Certified™ software provides a complete and correct address • NCOALink® provides a current address • Mail Preparation (Presorting) • PAVE™ certified software sorts the addresses, prepares containers, and generates postage • Intelligent Mail® barcodes • Piece and container barcodes • PostalOne!® electronic postage payment

  3. Address Quality • Complete the address • Leverage software and data to provide the missing information • ZIP + 4®, street name, directional, city, state • Correct the address • Verifies address is deliverable • Corrects misspellings • Provides approved abbreviations (Publication 28) • Ensures the city, state, and ZIP Code™ are correct • Keep the address current • Person, family, or business moved • Municipality introduced changes • Ongoing process • Improves merge/purge results

  4. Address QualityFoundation TM ACS ANKLink® NCOALink® SuiteLink® DPV® LACSLink® TM CASS Certified Software Update Validate Standardize

  5. CASS™Product • USPS® certified benchmark • Sets minimum performance standards for commercial ZIP + 4® address matching software • Developers must pass USPS® test for CASS certification • Address matching software attempts to matchaddresses against range-based records onUSPS ZIP + 4 files • Pre-Mailing process

  6. CASS™ Product Return Codes • CASS Certified™ software products return codes indicating address assignment

  7. CASS™ Product Return Codes • CASS Certified™ software products return codes indicating address assignment

  8. DPV® 100 MAIN ST ANYTOWN TN 38138-6038 Confirmed 104 MAIN ST ANYTOWN TN 38138-6038 Not Confirmed Extension of CASS Certified™ Address Matching software Available through software vendors Enables ZIP + 4® Coding & identifies potentially undeliverable addresses DPV® - Extra step to attempt validation of each specific address in the file Pre-Mailing process

  9. DPV® / DSF2® Footnote Codes

  10. DPV® / DSF2® Footnote Codes

  11. DSF2® Tables DPV® Tables

  12. LACSLink® • LACSLink is a process that converts addresses that are changed by local governments • Rural route to street style conversion • Renumbering changes • Street name changes Old Style New Style RR5 Box 234 5471 Apple Drive 471 Main St 1471 Main St 987 Edgewater Dr 987 Waterways Blvd Delivery point remains the same and the residents have not moved, but the address has been changed.

  13. LACSLink® Return Codes

  14. SuiteLink® • Improves address assignments to business addresses by adding known secondary (suite) numbers • Provided a business name and an associated ZIP + 4® coded address matches to a high-rise default, the SuiteLink process will return the appropriate suite number when available

  15. SuiteLink® Return Codes

  16. NCOALink® • USPS® licensed product using address change information when individuals or businesses inform the USPS of their move • Provides electronic Change-of-Address information • Average correction rate(with new address) – 3.41% • Three different license types • Variable costs • Pre-Mailing process

  17. NCOALink® Footnote Codes for Matching Records

  18. NCOALink® Footnote Codes for Non-Matching Records

  19. ACS™ • Traditional ACS™, OneCode ACS® or Full Service ACS • Provides electronic Change of Address notices for undeliverable mailpieces • Mailers apply a participant code and an optional keyline OR Intelligent Mail® barcode to mailpiece • Requires an ancillary service endorsement • Can reduce costs associated with manual returnsand manual keying of data • Centralized fulfillment option (SingleSource) • Post-Mailing process

  20. ACS™ Return Codes

  21. Leveraging Return Codes • Filtered expressions can be built to trigger additional processing based on certain conditions • DPVFN codes of A1, M1, M3, P1, and P3 may be sent to advanced address correction services • AEC and AEC II® • Industry provided Address Resolution Services

  22. 2. Code address via CASSTM ZIP + 4® address matching software with DPV® and LACSLink® Did the address ZIP + 4® Match or DPV® confirm? Y/N Did the address ZIP + 4match or DPV Confirm? NO Send bad addresses to AEC Build mailing list 1. Build mailing list 1 2 Code address via CASSTM ZIP + 4® address matching software with DPV® and LACSLink® and Suite Link® 4 3 5 NO Send badaddressesto AEC Bad addressfixed/ZIP + 4 coded? NO YES YES 7 Update movers (NCOALink®)(pre mailing update) 6 Suppress badaddresses frommailing list Apply ACSTM participant code to mail piece (post mailing update) 8 Mail 9 Update address list withnew ACS information 10

  23. NO Did the address ZIP + 4match or DPV Confirm? Bad address fixed / ZIP + 4® coded? Y-N Suppress bad addresses from mailing list NO Send bad addresses to AEC Build mailing list 1 2 Code address via CASSTM ZIP + 4® address matching software with DPV® and LACSLink® and Suite Link® 4 3 5 NO Send badaddressesto AEC Bad addressfixed/ZIP + 4 coded? NO YES YES 7 Update movers (NCOALink®)(pre mailing update) 6 Suppress badaddresses frommailing list Apply ACSTM participant code to mail piece (post mailing update) 8 Mail 9 Update address list withnew ACS information 10

  24. ) Update movers (NCOA ® LINK (pre-mailing update) Did the address ZIP + 4® Match or DPV® confirm? Y/N Mail Did the address ZIP + 4match or DPV Confirm? Apply ACS™participant code to mailpiece (post mailing update) Then update that address list with new ACS™ information…do NOT forget !! Build mailing list 1 2 Code address via CASSTM ZIP + 4® address matching software with DPV® and LACSLink® and Suite Link® 4 3 5 NO Send badaddressesto AEC Bad addressfixed/ZIP + 4 coded? NO YES YES 7 Update movers (NCOALink®)(pre mailing update) if “Yes” 6 Suppress badaddresses frommailing list Apply ACSTM participant code to mail piece (post mailing update) 8 Mail 9 Update address list withnew ACS information 10

  25. JOB WELL DONE! Build mailing list 1 2 Code address via CASSTM ZIP + 4® address matching software with DPV® and LACSLink® and Suite Link® 4 3 5 NO Did the address ZIP + 4match or DPV Confirm? NO Send badaddressesto AEC Bad addressfixed/ZIP + 4 coded? YES YES 7 Update movers (NCOALink®)(pre mailing update) 6 Suppress badaddresses frommailing list Apply ACSTM participant code to mail piece (post mailing update) 8 Mail 9 Update address list withnew ACS information 10

  26. AEC & AEC II® • USPS® provided service for all customers • Resolves physical address deficiencies • Sent to the USPS on electronic media • AEC Cost - $21.00 per thousand • Average correction rate - 28% • AEC II Cost - $0.32 per record • Average: 88% resolution rate • Average: 60% correction rate • Pre-Mailing process

  27. For More Information www.usps.com/ncsc ribbs.usps.gov Customer Support 1-800-238-3150

  28. USPS® Co-Presentations Schedule Sunday The ROI of Great Address Quality Ed Wanta / Paula Stoskopf– Chesapeake 6 – Period 2, 10:15 – 11:15 am Monday NCOALink® vs. ACS™ – Which is the Best? Lisa West / Michael Tate – National Harbor 11 – Period 7, 11am – 12:00 pm Managing UAA Mail from All Aspects Jim Wilson / Bob Schimek– National Harbor 11 – Period 8, 1:30 – 2:30 pm Tuesday Keeping it Simple: ACS™ Services – It’s All in the Service Type ID Lisa West – Maryland A – Period 12, 11 – 12 pm Your Software is Talking, Are You Listening? Angela Lawson / Chris Lien – Chesapeake 3 – Period 13, 1:30 – 2:30 pm Colleges & Universities – Addressing: Issues & Opportunities Jim Wilson / Richard Boudrero – Chesapeake 6 – Period 14, 2:45 – 3:45 pm

More Related