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Aeonix & Ingate

Aeonix & Ingate. Role in Enterprise. What is Aeonix? A Unified Communications Solution delivering……. Collab-oration. UM. Voice Mail. Video. Telephony. Audio. Contact Center. Handsets. A eonix UC&C Solution. Unified Communications & Collaboration solution Software based solution

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Aeonix & Ingate

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  1. Aeonix & Ingate Role in Enterprise

  2. What is Aeonix?A Unified Communications Solution delivering……. Collab-oration UM Voice Mail Video Telephony Audio Contact Center Handsets

  3. Aeonix UC&C Solution • Unified Communications & Collaboration solution • Software based solution • Standards based platform • Centralized licensing • Unified Administration • Non Proprietary device support • Mobility ACC SeaMail

  4. Aeonix Value Proposition Lowest total cost of ownership (TCO) possible with minimal IT resources required

  5. Aeonix - Distributed, Cloud, VM Remote Office Small Remote Office Headquarters Remote Office

  6. PSTN Aeonix – High Availability Remote Office Small Remote Office Headquarters Network Connection Fails End Points register with Remote Survivable Node Server Fails End points register with default server Remote Office

  7. Aeonix – High Availability Remote Office Small Remote Office Headquarters Remote Office Database Replication Real-time update Active/active survivability

  8. Aeonix - Scalability Currently - Up to 25,000Users R3.0 - Up to 100,000’sUsers One Server – Up to 5,000 Users One software for all sizes (users & sites)

  9. Building Blocks The Aeonix Technology Stack

  10. Aeonix - High-Performance Software Platform Mobility Unified Administration Applications (UC, VM, UM, ACD, Reporting, etc.) PSTN GW SIP Communication Platform

  11. Aeonix - High-Performance Platform Mobility Unified Administration Applications (UC, VM, UM, ACD, Reporting, etc.) PSTN GW SIP Communication Platform Communication Platform

  12. Aeonix Server • Properties • Standard database • Linux operating system • Software License • Recommended Platform • COTS (Custom off the Shelf) servers • Dell R2xx-6xx 8G RAM Dual Drive Processor • Customer provided or Tadiran provided • Virtualization (VM Ware or Hyper V) • One Server for all Applications

  13. ITSP Web Session Border Controller - Ingate IngateSIParator SIP Aeonix LAN IngateSIParator PSTN WAN

  14. IngateSIParator - SBC • The IngateSIParator manages the protection and communications with outsourced applications. SIParatorcan be software running on a server or it can be an appliance • SIParator Delivers : • Session-aware access control for signaling and media • Security encryption devices • Protection against Dos/DDos attacks & overloads • Topology hiding, privacy and VPN separation • Fraud prevention deep packed inspection enables protection against malicious or annoying traffic • CAC - Call Admission Control • Monitoring and reporting • Failover

  15. Aeonix - High-Performance Platform Mobility Unified Administration Applications (UC, VM, UM, ACD, Reporting, etc.) PSTN GW SIP Communication Platform The Data Interface / Transport layer

  16. Full SIP Handset Portfolio T322P T328P T320P VP530 T48G EXP39 T46G T42G T41

  17. Failover and Fallback • Aeonix signals SIP telephones on server failure • SIP telephone registers to new Aeonix server or IngateSIParator • Call continue without interruption

  18. Extended SIP Features (ESF) • SIP handles calls uninterrupted • By default, does not handle extended features • Agent Feature (LogIn/Out, Release, Calls Waiting,etc) • HELP • Record on Demand • Call Forward while on a call • Developed handling messages to SIP telephones • Problem, local security and remote firewall • IngateSIParator allows ESF to work for remote telephones

  19. Internet VPN Usage of Session Border Controller and Security Protocols Security GW Encrypted Signaling using TLS Media Encryption using SRTP SBC DMZ GW

  20. ITSP Aeonix Infrastructure - Summary Phones ACC Local LAN SeaMail SBC Aeonix UC Platform Gateways PSTN

  21. Aeonix - High-Performance Platform Mobility Unified Administration Applications (UC, VM, UM, ACD, Reporting, etc.) PSTN GW SIP Communication Platform • Support for HTML5 and WebRTC • Bring new functionality to enterprise

  22. Dispatch Console – HMTL5 based Application for Control of remote sites • Quick response and fast call divert in an emergency • Two telephone support • Barge-In to calls (Zone page) • Group division • Integration with CCTV systems

  23. Aeonix Dispatch Console

  24. ACC – Aeonix Contact Center • Integrated Contact Center Wide selection of Graphical and Tabular report templates

  25. ACC Delivers Unique Solutions Aeonix CSTA/TAPI IVR Engine FOD WEB WebRTC IngateSIParator

  26. WebRTC support • Contact Centers will expand WebRTC for the following: • Video and audio from company web page • Intelligence from website browsing • Clear call recording and analytics • No longer restricted by PSTN codecs • Security • Viometrics with certificate • Agent efficiency • Real-time speech analytics (keywords) • Less time on call by agent

  27. Summary • Aeonix UC&C is expanding SIP functionality in the enterprise • IngateSIParator provides key elements with the Aeonix • Security • Flexibility • Scalability • Resiliency

  28. Thank you.

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