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Quality Leaders

Quality Leaders. Most famous quality figure 14 Points 7 Deadly Diseases Responsible for Japanese quality turnaround Continual improvement Focus on variation. W. Edwards Deming. In God we trust, all others bring data. Create constancy of purpose Adopt a new philosophy

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Quality Leaders

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  1. Quality Leaders

  2. Most famous quality figure 14 Points 7 Deadly Diseases Responsible for Japanese quality turnaround Continual improvement Focus on variation W. Edwards Deming In God we trust, all others bring data.

  3. Create constancy of purpose Adopt a new philosophy Cease dependence on mass inspection End awarding business on the basis of price Constantly improve the system Institute training on the job Improve leadership Drive out fear. Break down barriers Eliminate slogans Eliminate work standards Remove barriers to pride Institute education & self improvement Put everybody back to work W. Edwards Deming’s 14 Points for Management

  4. W. Edwards Deming’s Seven Deadly Diseases • Lack of constancy of purpose • Emphasis on short-term profits • Evaluation of performance, merit ratings, or annual reviews of performance • Mobility of management • Running a company on the visible numbers alone • Excessive medical costs • Excessive warranty costs

  5. Responsible for Japanese quality turnaround Quality Control Handbook Managerial Breakthrough Quality Trilogy – planning, control, improvement Focus on variation Pareto analysis Joseph M. Juran

  6. Establish quality goals Identify the customers Determine customer needs Develop product features to respond to customer needs Develop process features Establish process controls Joseph M. Juran’s PrescriptionsQuality Planning

  7. Evaluate actual quality performance Compare actual performance to quality goals Act on the difference Joseph M. Juran’s PrescriptionsQuality Control

  8. Establish infrastructure needed to secure annual quality improvement Identify the specific needs for improvement Establish project team with clear responsibility for success Joseph M. Juran’s PrescriptionsQuality Improvement

  9. Inventor of Statistical Process Control Inventor of PDCA concept Operational definitions Mentor to WED & JMJ Founding member of ASQC Focus on variation Walter M. Shewhart

  10. Quality = conformance to requirements No quality problems Always cheaper to do it right the 1st time Cost of poor quality is only performance measurement Zero defects is only performance standard Philip Crosby

  11. Management commitment Q Improvement Teams Q Measurements Cost of Q Evaluation Q Awareness Corrective Action 0-Defect Committees Supervisor Training Zero-defects Day Goal Setting Error Cause Removal Recognition Quality Councils Do It Over Again Philip Crosby’s14-Point Q Improvement Program

  12. Total Quality Control Quality leadership Quality technology Organizational commitment Armand Feigenbaum

  13. TQC = system of improvement CW Commitment > line improvements Control is a mgt tool QC requires integration Q improves profits Q is expected, not desired Humans affect Q TQC applies to all products & services Q is a total life-cycle consideration Control the process TQ system involves the whole company Many operating & financial benefits of Q Feigenbaum’s 19 Steps

  14. Cost of Q is a means for measuring QC activities Organize for QC Managers are Q facilitators, not Q Cops Strive for continuous improvement Use statistical tools Automation is not a panacea Control Q at the source Feigenbaum’s 19 Steps

  15. Cause-and-effect diagrams Quality circles 7 Basic Quality Tools Kaoru Ishikawa

  16. Q begins & ends with education 1st step in Q is to know the requirements of customer. Ideal state of QC is when inspection not needed. Remove root causes not symptoms. QC is responsibility of all workers. Do not confuse means w/ objectives. Put Q 1st and set sights on long term objectives. Marketing is entrance & exit of Q. Ishikawa’s 11 Points

  17. Top management must not show anger when facts are presented to subordinates. 95% of problems in a company can be solved by the 7 tools of QC. Data without dispersion info are false data. Ishikawa’s 11 Points

  18. Six Sigma Quality Defined toolbox Human issues – commitment and training Quality measurement – DPMO – Cost of Q Structures – DMAIC, DMADV Critical to Quality Mikel Harry

  19. Quality Leaders (continued) • Ronald A. Fisher • Developed the science of experimental design. • Genichi Taguchi • Robust design and Q Loss Function • Shigeo Shingo • Defect prevention, lot size reduction • Tom Peters & Robert Camp • Benchmarking

  20. Quality Leaders - Organizations • American Society for Quality www.asq.org • GOAL-QPC www.goalqpc.com • www.isixsigma.com • European Organization for Quality www.eoq.org • American Supplier Institute www.amsup.com

  21. Quality Leaders

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