Strategy

1. Maungo Lebanna I am an analytical and result oriented team player with a commitment towards excellence and a proven success in facilitating tasks. Solve the Westminster Campus loan certification problem GOALS Produce a world class resume Train and guide new graduate students 1 Develop a resume and other correspondence that will allow me to land an interview 2 Create and maintain continuity of operations 3 Rapidly improve the Westminster Stafford Certification Strategy • Increase career awareness through assessment and research • Ongoing documentation of acquired skills, experiences, achievements and leadership development • Build strong relations with Rider Career Services for professional assistance • Management and compliance of the loan office • Manual and electronic certification • Performance management and feedback • Problem solving techniques • Complete training by 12/21/2004 • Develop a problem tracking system • Clean up files • Request missing information • Enforce weekly follow-ups • Process refunds • Improve communication between Rider and the Westminster Campus TACTICS Page 1

2. The Fall 2004 One-Page Game Plan Team/Function: Consultant Hubco Healthcare Group GOALS & OBJECTIVES Create a useful report that serves as a contingency project to generate additional revenue in the off season. MAJOR WHAT’S Provide clients with a way of telling us how good a job they think that we’re doing, and give us feedback on what other types of services they would be interested in receiving. Create more efficiency in the Business Office at Broadway House for Continuing Care STRATEGIES Complete and distribute proposed financial ratio report to largest client by Christmas. Complete the A/P and A/R close by the fifth of the month and ensure that all necessary information is in the business office by the first of the month. KEY GOALS OF FOCUS Create and Distribute a Client Satisfaction survey and use the feedback to gain new ideas for contingency projects. • Send a memo to Administration staff letting them know of the new deadlines and procedures that will be taking place. • Request that all bank receipts and charges be itemized, categorized, and documented to the business office by the first of the month. • Remind the business office personnel of the duties that have to be completed by the fifth of the month. Help with any miscellaneous tasks that could help to speed up their process (i.e. Accruals and Journal entries) • Complete financials (for UMDNJ and the facility) by the tenth working day of the month. • Send completed financials to the respected parties BEFORE they are due. • Continue to research industry averages and financial performance to serve as a comparison with the findings of the report. • Configure a set of ratios that will prove to be the most useful in the analysis of the facilities performance (profitability, liquidity, solvency, etc.) • Create a report with said ratios and comparisons in Excel. • Do a write up that explains the findings and bind it together with the ratio calculations. • Deliver it to the CEO and Administrator. TACTICS • Brainstorm with colleagues as to the types of questions that should be asked to gain the most valuable feedback. • Create the survey in a Word document to be distributed to clients. • Deliver surveys to clients during site visits or via USPS. • Include a self addressed envelope for surveys to be returned to Hubco, including a date that they must be returned by. • Read the results of the surveys, factoring in clients satisfaction, and giving thoughtful consideration to their suggestions for other products that we could offer. MAJOR HOW’S

3. 1 Create written policy & procedures for cash receipts & cash postings • Assemble team of relevant stakeholders • Get buy-in from stakeholders (10/15) • Get buy-in from executive director (10/15) • Get buy-in from AVP Finance (10/15) • Look at the current flow of receipts & postings (10/15) • Determine where problems occur • Put ideas onto paper for first draft (11/10) 2 Assign Responsible job position for each step in process • Determine which job position has responsibility for each step in the process • Confirm that the right job position is doing the appropriate step (cash poster should not be transporting cash) • Train cash posting staff to spot common errors (11/1) • Begin using system feature to not allow posting on zero balance accounts (11/15) 3 Improve posting errors from 7% to 3% 4 Improve time from collection of payment to posting of payment from 5 days to 3 days. • Process Improvement • Getting the right people doing the right job • Begin using electronic communication (shared files & email) to aid in communication • Train staff in items internal audit specifically targets (11/15) • Education about corporate compliance issues & proper chain of command (10/29) 5 Decrease Internal Audit exceptions from 5 per year to 2 per year 6 Increase employee satisfaction from 35% to 65% • Empower the team, they will be a part of the decisions • Responsible for their actions • Incentives for achieving goals Group: SOP’s Mission: We are dedicated to providing each patient and their family with an outstanding experience, and to ensuring the highest quality healthcare for the community. We are committed to providing our healthcare team with resources, technology and training as well as with opportunities for professional growth. 1 SOP’s throughout the Health System 2 Monthly cash collections are greater than or equal to the prior month billing 3 Accurate bills are sent to payor 4 Increase Operating Margin from 5% to 10% over the next two years 5 To become the healthcare provider of choice in South Jersey COMPANY GOALS OUR GROUP FOCUS TACTICS Page 1

4. Successful completion • Signed approval from executive director 1 Create written policy & procedures for cash receipts & cash postings 2 • Staff knows their responsibilities • Staff knows how their role fits into the process • Qtrly survey will show a better score for “I feel secure in how I fit into the organization.” • Month End Error report will be no more than one page in length (one page = 25 errors) • Less phone calls from dissatisfied patients 3 4 Improve time from collection of payment to posting of payment from 5 days to 3 days. • Date of cash receipt is no more than 3 days from date of actual cash posting to system. • Exception letter will only have 2 recommendations or areas of concern • AVP satisfaction • CFO does not feel dissatisfaction 5 Decrease Internal Audit exceptions from 5 per year to 2 per year 6 Increase employee satisfaction from 35% to 65% • Employee Opinion Survey Results for overall job satisfaction will change • Less complaints to HR Group: SOP’s Mission: We are dedicated to providing each patient and their family with an outstanding experience, and to ensuring the highest quality healthcare for the community. We are committed to providing our healthcare team with resources, technology and training as well as with opportunities for professional growth. 1 SOP’s throughout the Health System 2 Monthly cash collections are greater than or equal to the prior month billing 3 Accurate bills are sent to payor 4 Increase Operating Margin from 5% to 10% over the next two years 5 To become the healthcare provider of choice in South Jersey COMPANY GOALS Assign Responsible job position for each step in process OUR FOCUS Improve posting errors from 7% to 3% MEASURES Page 2

5. Dan Jonaitis Improve Work Output, Customer Satisfaction, and Team Morale Improve Operational Efficiency Motivate Team Members Provide Innovative Analysis GOALS • Set a clear vision so each team member understands their contribution to the overall objectives. • Establish a sense of ownership for each individual’s deliverables so all the work gets done. • Challenge team members to be innovative with their processes. Reward them for their contributions. • Empower staff to challenge the status quo in order to create more interest in innovation. • Recognize accomplishments and encourage further improvements. • Allow staff time off after extended periods of working long hours to show a commitment to maintaining an appropriate work/family balance. • Add value and improve customer satisfaction by challenging the way we do analysis. • Summarize information for end-users and make schedules easier to understand. • Challenge the way things are currently done and reward people for taking prudent risks. MEASURES

6. “Make a Big Difference by Christmas” Reduce Sales Tax Reported/Paid Errors Resolve waterford.com Tax Issues Ensure That all Annual Reports Are Timely Filed Focus TACTICS Analyze Vertex Tax Comparison Reports (JV) Request copies of sales receipts for sales w/ differences(JV) Analyze and Identify issues (JV) Report findings to IS Dept./Retail Dept. (JV/CZ/BF) Update TDM if necessary. (JV) Work with POS Support to fix errors at the store level. (JV/DH/JC) Measure Success: Upon completion, check Vertex Tax Comparison Report for Differences (JV) Compile a listing of examples to test various tax issues. Tax rates, Freight taxability, P&H, Gift wrapping, Gift certificates, nexus issues – all to be considered (JV). Place sample orders online to test for possible errors (JV) Report findings to VP Taxes (JV) Supply examples of improper taxation to Pete Cheney (JV) Consult w/ Diane Yetter regarding any complex issues that we may not be sure how to handle (RC) Report ultimate solutions and changes to Frey Consulting so that the website will be updated to properly tax consumers (RC) Measure Success: When Frey changes are complete redo sample orders and check for accuracy (JV) Create a spreadsheet identifying states where each company should have CT Corp. representation (JV) Compare where we should have representation to where we are billed by CT Corp – to determine where we have actual representation (JV) Address any difference between actual/necessary representation (JV) Contact the Secretary of State to verify our corporate standing (JV). File necessary paperwork for “good standing” (JV) Create a tickler list of Annual Report due dates (JV) Measure Success: Receive no more delinquent/revocation notices. No more late filing penalties. Confirmed by JV.

7. Kurt Bitting To Be Accomplished By DEC 15, 2004 Have upper management agree to a new plan that will reduce sick time in 2005. Finalize deal with new jet fuel filter vendor. Publish new petroleum operator training manual. GOALS 1 With an expected large number of new employees and an increase in the difficulty of the petroleum operator’s job, a new training manual must be published. The manual must contain new procedures and schematics of the new pipelines. 2 Present a plan to my bosses that will reduce sick time in 2005. This will include restructuring the employee bonus plan and implementing new disciplinary procedures. 2 Complete price and quality negotiations and set up open purchase order with Precision Filtration. Will save the company up to $15,000 per year. OUR GROUP FOCUS • Scan old training manual and make appropriate additions and changes. (10/30) • Receive input from key employees and supervisors as to what changes need to be made. (10/30) • Create schematics of recently added pipelines and ethanol systems. (11/15) • Update and revise the quizzes and the tests to include new pipeline systems. (12/1) • Copy the new training manual onto a CD, making it easier for changes to be made in the future. (12/10) • Receive input from human resources on how much the employee bonus plan can be altered. (11/1) • Draft a new employee bonus structure that puts more weight on attendance. (12/1). • Get the trend of sick time from last 3 years. (by 10/20) • Based on Union contract create a matrix that gives actions that need to be taken when an employee reaches a certain amount of sick days. (11/15) • Hold a pre meeting with my boss, John, to discuss the proposals.(11/15) • Present proposals to my boss and the terminal manager. • Receive final pricing quote from Precision. (10/15) • Notify boss and Government representative of intention to switch Vendors (10/15) • Complete setting up Precision as a vendor with purchasing and set up an open purchasing order. (10/22) • Order new change- out of filters.(11/1) • Ensure precision installs new placards on the pre-filter vessels and the filter separators. TACTICS Page 1

8. 1 Search for a job 2 Engage in volunteer work 3 Complete work on my house Alina Groblicka COMPANY GOALS 2 Work 2 days a week as a volunteer • 3 • Organize and manage • Foundation repair • Roof repair • Gutter replacement • Sun-room heating and electric system 1 Attend at least 2 interviews with different companies OUR GROUP FOCUS • Hire contractors for the repairs • Discuss details and scope of the work • Sign contracts with them • Oversee and coordinate their work • Determine if work is satisfactory • Follow-up if corrective action is needed • Improve my resume • Register with 2-3 recruitment companies (non-on-line) • Register with internet based recruiting companies • Review daily job openings (on-line and in newspaper) • Send my resume to prospect employers • Prepare myself for the interview (learn about the company and opened position) • Find 5-7 local organizations that need volunteers • Review and analyze the area of their work • Prepare a cover letter • Apply for a position with the chosen organizations • (preferably in finance or accounting) TACTICS Page 1