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Information Technology in an Evolving Organization

Information Technology in an Evolving Organization. HEART Trust/NTA RPS Semi-Annual Review and Planning Seminar. IT Trends …………. Defining the User in an Evolving Organization. IT Progression. 1970s. 1980s & 90s. 2000 & Beyond. Focused on Production. BOMP. Focused on Transactions.

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Information Technology in an Evolving Organization

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  1. Information Technology in an Evolving Organization HEART Trust/NTA RPS Semi-Annual Review and Planning Seminar

  2. IT Trends ………….. Defining the User in an Evolving Organization.

  3. IT Progression 1970s 1980s & 90s 2000 & Beyond Focused on Production. BOMP Focused on Transactions. Accounting & Order Processing Focus on Interaction!! More connected Users with global reach

  4. How & Why Organizations Evolve Mostly For Survival!!!

  5. Hockey Stick Growth Curve

  6. Hockey Stick Growth Curve

  7. Effects on Organization • Internal Staff pushed higher up the value chain • Customers take on role of end user • Access to Systems becoming all pervasive • Systems evolve towards Real-Time • Integration becomes key objective • Demand for More Strategic Analysis up… • Amount of information explodes INFORMATION MANAGEMENT BECOMES MORE COMPLEX

  8. Information Management Maturity Data Warehouse & Data mining Artificial Reasoning Shells Strategic Use Personal productivity tools Computer Mediated Data Analysis Transition!! Data Organization Data Generation Paper based or electronic tables Paper - Forms Based

  9. Effect On Individual of IMM • Real Time Information Management Required. • Up-skilling Required in Productivity Tools • Management Style Shift required to manage new breed of staff and customers. • Management Style Shift required to manage new technology • Change Management Required at ALL LEVELS

  10. Translating Technology to Organization and Vice versa Identifying Appropriate Technology

  11. Information Systems Investment Strategy Strategic Alignment Model Business Strategy Information Technology Strategy Organizational Infrastructure Information Technology Infrastructure

  12. Information Systems Investment Strategy Strategic Alignment Model Business Strategy Information Technology Strategy Organizational Infrastructure Information Technology Infrastructure

  13. Business Strategy Driven ISIS • Grace Kennedy – Brick and Mortar retailer • WalMart – Brick and Mortar retailer • Home Depot • Courts • Sandals • Etc…

  14. Information Systems Investment Strategy Strategic Alignment Model Business Strategy Information Technology Strategy Organizational Infrastructure Information Technology Infrastructure

  15. Technology Strategy Driven ISIS • Google – Search Engine • Amazon – Online Retailer • E-Trade – Online Stock brokerage • eBay – Online Auction • DELL – IT retailer

  16. TECHNOLOGY IN THE HEART Trust/NTA Looking For The Middle Ground

  17. Information Systems Investment Strategy Strategic Alignment Model Business Strategy Information Technology Strategy Organizational Infrastructure Information Technology Infrastructure

  18. Application Map E-Mail Domdocs IP Telephony 3% System Regional Programming Services LMS LINUX E-Mail Great Plains HR Plus EPAC National Qualification Register CARDEF Behavioral Test

  19. Application Map E-Mail Domdocs IP Telephony LMS LINUX EMAIL Web Services Layer General Information Learning Portals NQR CARDEF Great Plains HR Plus EPAC Financials HR System E-Mail DomDocs National Qualification Register

  20. Implications For HEART..

  21. IMPLICATIONS FOR HEART • Planning Is Critical and Drives EVERYTHING ELSE!! • Alignment, Prioritization • Agility will be a must for SURVIVAL!! • Market Demands will change more rapidly over time especially in a services oriented economy • Management will be REAL-TIME!!! • To allow for reconfiguration on demand • NEW LEVEL of ITC Competence required by all. • Lack of understanding technology will lead to poor management/performance • Training/Certification will become a JUST IN TIME COMMODITY!! • Already is, learn anywhere, anytime. • NEW methods of Interaction with “CUSTOMER”!! (EBT) • New marketing approach. REQUIRES NEW THINKING !!!!!!

  22. OPPORTUNITIES • Look for Opportunities Outside the Norm • Computer mediated interaction • New tools • Technology can drive Organization Strategy. • Design RPS around technology first (NOT OSC) • Move Internal resources Up the value chain • Manage the new end user on technology use • Change Image of RPS/HEART Trust • Become a Global Supplier via Technology • Improve Productivity • Capture at Source, Capture clean

  23. Q&A

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