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ITD Technology Inventory

ITD Technology Inventory. Help Desk Support Levels. Level One Desktop and Printer problems Connectivity/Permission issues Computer Technician (call or site visit) Level Two Persistent Problems beyond level one service Network outages, complex system problems

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ITD Technology Inventory

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  1. ITD Technology Inventory

  2. Help Desk SupportLevels Level One Desktop and Printer problems Connectivity/Permission issues Computer Technician (call or site visit) Level Two Persistent Problems beyond level one service Network outages, complex system problems Senior Computer Technician, expanded knowledge Level Three Complex Problems involving multiple disciplines Complex Internet Protocols VPN/Inter Company Connectivity Senior Network Analyst, high level of knowledge

  3. User Desktop Layer Provision New computers, Printers Departmental Shared Printers Desktop Software Installation (MS Office) Application Installations (MUNIS/ADP Java) Computer/Memory/Disk Upgrades Telephones (Centrex, VOIP, Call Center S/W) Network Layer Wiring (Cat-3, Cat-5 Cat-6) LAN – Copper, Fiber WAN – Inter Building SpringNet Application Layer Application Servers, Data Storage, Backup Plan Virtualization End User Equipment Required Infrastructure Layer Firewalls/VPN Internet Access (Security, Email and Content filters) Domain Management (Active Directory, DNS) File and Print Servers Storage Area Network (SAN) Data backup – Automated Tape System High Speed Printing Core Network Components (Routers/Switches) Microsoft Update Server Wiring / Power / UPS / HVAC Management Disciplines Help Desk/Service Requests User Administration – Email, File Sharing, MUNIS, IAS, ADP) Capacity and Performance Management Change Management Bandwidth Management Technical Planning – Project Related Technical Planning – Core Infrastructure Recovery Management

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