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5 Hacks to keep customers happy while waiting

Keeping your customers entertained while they wait is vital for your business. It helps in minimizing customer walk-away rates and basket abandonment. Check out these 5 amazing hacks that will help you!

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5 Hacks to keep customers happy while waiting

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  1. 5 HACKS TO KEEP YOUR CUSTOMERS OCCUPIED WHILE THEY WAIT

  2. Give them something to do! Entertaining customers is an ideal way to divert their attention away from the lines. Integrating digital displays grabs client attention in today’s modernized era. You are not confined to streaming only goods- based content with digital signs. While marketing the products, social media content, RSS feeds, weather forecasting and more can be integrated. Furthermore, social media makes use of word of mouth, which is most popular among customers.

  3. Provide them the Freedom Virtual queuing enables customers to sit back and relax while taking care of other priorities. Customers can be a part of virtual queue and track their position on a real-time basis. Thus, making individuals appreciate the freedom to do anything they want until their turn comes. In addition to providing the freedom to wait remotely, this will encourage them to continue browsing while they wait.

  4. Self-Service! Self-service is the future, and QMS offers it. QMS offers self-sign-in interfaces. Customers can add their personal information like name, address, contact details, and so on to a digital database. Once the information is saved digitally, the staff is notified of the customer’s arrival with all the necessary details. It not only keeps consumers occupied and satisfied but also saves time for employees.

  5. Make the Wait time known Known wait times are indeed better than unknown ones. Here, just building wait time expectations can make the customer feel satisfied with their waiting. For example, update the website’s chat or call wait times so that visitors are aware of the assistance process. It is better to overestimate the wait time so customers feel they were served early. Disney does this well on theme park rides.

  6. Be Omnipresent People lose interest in waiting once they feel the queue is long and time- consuming. To eliminate all such customer thoughts and satisfy them, try to deliver some alternate resources. It could include something like a user- friendly eCommerce website for seamless and impulse shopping.

  7. Contact Us! We'd love to talk about delivering better queuing experience 1 760 689 9009 info@qwaiting.com www.qwaiting.com

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