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User issues

User issues. Ewan Sutherland. Introduction. Introduction Fixed networks Broadband Mobile networks International mobile roaming Conclusions. Multi-national corporations. Global sourcing of goods and services Looking for telecommunications: global failing that, at least continental

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User issues

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  1. User issues Ewan Sutherland Cairo 3.iii.06

  2. Introduction • Introduction • Fixed networks • Broadband • Mobile networks • International mobile roaming • Conclusions Cairo 3.iii.06

  3. Multi-national corporations • Global sourcing of goods and services • Looking for telecommunications: • global • failing that, at least continental • Low and falling prices • Service level agreements Cairo 3.iii.06

  4. Fixed networks • Monopoly on infrastructure construction: • Monopoly on international gateways • Monopoly on access to undersea cables • Delays and prohibitions on VoIP • Uncertainty on IP-VPN regulation • Odd regulations on encryption Cairo 3.iii.06

  5. 2 Mbps half-circuit Cairo 3.iii.06

  6. Delivery period 64kbps (days) Cairo 3.iii.06

  7. Broadband • Clear economic benefits • Yet many countries have weak policies • Enormous variations in: • prices • speeds • bundles • Causes vast differences in adoption rates • Absence of a mass market delays creation of content industries Cairo 3.iii.06

  8. OECD Broadband Dec. 2005 http://www.oecd.org/sti/telecom Cairo 3.iii.06

  9. Mobile networks • Customers tied to handsets by “discounts” • Handsets locked to one operator • Numbers not portable to other operators • Lack of transparency in tariffs and contracts • Excessive fixed to mobile rates • Excessive prices for SMS • Excessive prices for mobile Internet Cairo 3.iii.06

  10. Collusion • Ireland – ComReg • found joint dominance in mobile call market • Spain – CMT • found joint dominance in mobile call market • France – Conseil de la concurrence • fined the three mobile operators EUR 534 millions • evidence of Yalta-style market sharing agreement • Greece – EETT • fined operators for synchronised SMS price increases Cairo 3.iii.06

  11. Mobile data • Hyped as a technological solution • Seldom delivers anything of interest • Operators are asking too much profit • Unattractive environment for: • corporate users • content owners Cairo 3.iii.06

  12. International mobile roaming • Excessive prices • Inability of European authorities to resolve the problem • Long running DG Competition cases • NRAs given powers to regulate in 2002 • Now, the EC proposes a regulation: • yet this may prove counter-productive Cairo 3.iii.06

  13. Customer care • Most operators show limited interest in customers after making the sale • Unresponsive • Reluctant to: • issue Service Level Agreements (SLAs) • publish statistics • They talk about partnership and strategy, but do little if anything to justify it Cairo 3.iii.06

  14. Conclusions • Still many failings in markets • Too nationalistic • Too little competition • Too much collusion and shadowing • Too much lobbying by operators Cairo 3.iii.06

  15. Ewan Sutherland http://.www.3wan.net/ 3wan [at] 3wan.net ewan [at] gstit.edu.et skype://sutherla +44 141 416 06 66 Cairo 3.iii.06

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