Good with people Dr. Barrie Kennard

1. Good with people Dr. Barrie Kennard

2. How do we define ‘good’ leadership?

3. Like beauty, good leadership is hard to explain but you know it when you see it.

4. We are often asked to identify the great leaders from the past

6. How do we know they were good? Would they be equally successful in today’s society?

7. Surely a better question would be “who was the best leader you ever had?”

8. In pairs write a list of the reasons for your previous answer.

9. Is there a common characteristic of good leaders?? GOOD WITH PEOPLE

10. Managers who are good with people usually also lead teams of people who actually want to work for them Why is this important?

11. Happy employees are not guaranteed to be effective but… Unhappy employees are always less effective

12. Statistics show that employees usually don’t leave companies, they leave bosses

13. Many people say they want consistency from their boss They also say they don’t want to be led by a robot!

14. Communication is the key

15. COMMUNICATION TRANSMITTER RECEIVER Physical Domain Speech Paralinguistics - NVC - NV Aspects of Speech Psychological Domain Think or feel something Physical Domain Sense Reception Psychological Domain Think or feel something CONTROL FACTOR PERCEPTION

16. How are you perceived (thought of) by your team ?

17. What is perception based on? Prejudice and bias

18. 3 categories of perception ; 1. Self Perception 2.Perception of others 3. Meta Perception

19. Self Perception, High and low

20. High Self Perception, It’s very hard for them to attack me on looks because I am so good looking Donald Trump, 7th August, 2015

21. Low Self Perception,

22. Low Self - Perception

23. Perception of others, positive and negative

24. People we have never met we don’t like

26. People we have never met and we like…..

28. Meta perception : Our perception of other people’s perception of us !!!!

29. Sane in Insane places

30. Emotional Intelligence in Leaders

31. Those who can, do; those who can’t, don’t know it

32. Office manager to employees:Don't think of me as a boss. Think of me as a friend who is always right.

33. EMOTIONAL INTELLIGENCE “The rules for working are changing…. We’re being judged not only by how smart we are but also by how well we handle ourselves and each other” Goleman (1998)

34. EMOTIONAL INTELLIGENCE

35. Individuals with a preference for Fiery Red energy … Are active and move in a positive and firm direction Have a strong determination that influences those they interact with Are single-minded and determined in their focus on results Seek an outcome that is specific and tangible Approach others in a direct and straightforward manner

36. Individuals with a preference for Sunshine Yellow energy … Radiate enthusiasm and encourage participation Approach others in a persuasive, engaging and inviting manner Enjoy and seek the company of others Have a desire to be involved Like to be noticed and appreciated for their contributions

37. Individuals with a preference for Earth Green energy … View the world through what they value and what is important to them Defend what they value with quiet determination and persistence Seek harmony and depth in relationships Ensure all individual perspectives are heard and considered in making choices or decisions Prefer democratic approaches that respect the individual

38. Individuals with a preference for Cool Blue energy … Desire to know and understand the world around them Value independence and intellect Maintain a detached and objective standpoint Think things through before committing to action Like information to be accurate and complete before proceeding

39. Who am I…on a good day?

40. Who am I…on a bad day?

41. Improving Emotional Intelligence Where do you sit? Where do you think your teams sit Take a moment, and write down the colours of your team Do you really know them, do you have a mix?

42. Improving Emotional Intelligence Do a self-evaluation. https://globalleadershipfoundation.com/geit/eitest.html Have the courage to look at yourself honestly – it can change your life. High emotional intelligence does not mean you are only looking at how good you are!!!

43. Improving Emotional Intelligence Observe how you react to people; Do you rush to judgment before you know all of the facts? Do you stereotype?

44. Improving Emotional Intelligence Look honestly at how you think and interact with other people. Try to put yourself in their place, and be more open and accepting of their perspectives and needs.

45. Improving Emotional Intelligence Give others a chance to shine – put the focus on them, and don't worry too much about getting praise for yourself.

46. Improving Emotional Intelligence Work at keeping your emotions under control when things go wrong ( because they frequently will at some level or other).

47. Improving Emotional Intelligence Take responsibility for your actions. If you hurt someone's feelings, apologize directly – don't ignore what you did or avoid the person.

48. Improving Emotional Intelligence Examine how your actions will affect others – before you take those actions If your decision will impact others, put yourself in their place.