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UB Micro

UB Micro. GROUP 3 Huang , Kun Suh , Seung Won Yatavelli , Sandeep http://www.acsu.buffalo.edu/~sy36/. UBMicro is a non-profit organization offering quality computers, educational software’s and accessories . UBMicro also offers technical and repair support on all brands of computers. .

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UB Micro

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  1. UB Micro GROUP 3 Huang, Kun Suh, Seung Won Yatavelli, Sandeep http://www.acsu.buffalo.edu/~sy36/

  2. UBMicrois a non-profit organization offering quality computers, educational software’s and accessories. • UBMicro also offers technical and repair support on all brands of computers. Background

  3. Entering customer’s information every single time. • Not having a proper list of services provided. • Unable to keep track of what service is needed on a machine. • Tracing technicians to work assigned. • Paper based workflow Business Problems

  4. Maintain a record of the customers and their machines. • Provide a proper listings of services/repairs offered by the department. • Assign work order number for any machines brought for service/repair. Making it easily traceable when a customer needs an update. • Keep a track of the workflow, as the repair/service moves from one stage to the next. • Properly maintain and organize the labor notes from diagnostics and repairs done by the technicians. • Billing out the customers in an orderly and professional way, thus eradicating the paper billing system. This will also keep a track of accounts received from customers. Business Value

  5. The database will allow the systems to be serviced more efficient and organized. Hence this database is able to provide a better workflow system and a better customer service creating a business value. Conclusion

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