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TQM

TQM. Total Quality Management. Fourteen Elements of TQM. Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as the basis of defining quality End practice of awarding business on the basis of price alone. Fourteen Elements of TQM.

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TQM

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  1. TQM Total Quality Management

  2. Fourteen Elements of TQM • Create a constancy of purpose • Adopt a new philosophy • Cease dependence on mass inspection as the basis of defining quality • End practice of awarding business on the basis of price alone

  3. Fourteen Elements of TQM • Recognize problems will always exist • Commit to finding them without blaming others for their existence • Make a commitment to training for all staff • Institute modern methods of employee supervision

  4. Fourteen Elements of TQM • Drive out fear • The Weyerhauser experience • Break down barriers between departments • No turfdom • Eliminate numerical goals as the sole measure of success

  5. Fourteen Elements of TQM • Eliminate work standards which rely solely on numerical quotas • Remove barriers between employees & their pride of workmanship • Invest in programs of continuing education & retraining • Avoid confusing this point with Point #6

  6. Fourteen Elements of TQM • Create & support in senior management an abiding commitment to work everyday to achieve a true TQM environment

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