Emotional Intelligence EI

1. Emotional IntelligenceEI Introduction By: Maha Ibrahim

2. Have you experienced similar emotions??? We’re called for a meeting @ 6:00 pm My students evaluation is bad I have marking to do Eid Holiday is only 3 days Left to your imagination

3. Or may be similar to these?

4. Where do emotions come from?

5. Negative Emotions • Negative emotions video

6. Positive Emotions • Positive emotions video

7. What is Emotional Intelligence? • Emotional Intelligence (EI) is defined as the ability to perceive, understand, integrate and manage  one's own and other people's feelings and emotions, and to act upon them in a reflective and rational manner. Source: www.tbl.uk.com.htm

8. Misconception of EI? • Emotional intelligence is not about being soft or happy, angry or sad, it is about being appropriate to the situation.

9. Why is it important? • Self-awareness - of strengths and weaknesses • Self-esteem, self-confidence • Self-control in all situations, self-regulation • Leadership • Customer service • Decisiveness, decision-making • Motivation - of self and others • Conflict management, negotiation • Stress management  and reduction • Support of and sensitivity to others • Communication • Teamwork, relationships

10. Components of EI? Empathy Self Regulation Self Awareness Emotional Intelligence Motivation Relationships

11. Self Awareness • Having the skills to focus your attention on your emotional state. • Being aware, in-the-moment, of what you're feeling. • Given that information about your emotional state, what should (or shouldn't) you do or say next?

12. Emotional Self-Regulation • Having the skill to be able to choose the emotions you want to experience, rather than being the victim of whatever emotions occur. • Not letting others "push your buttons." • Possessing the ability to manage your emotional state. • Ability to choose the emotions you want – typically to be able to transform negative draining emotional states into positive productive ones.

13. Emotional Self-Motivation • The ability to use emotions to cause yourself to take positive action and to pursue goals even in the face of significant difficulty. • This is about using your emotions to be positive, optimistic, confident, and persistent rather than negative, pessimistic

14. Empathy • Possessing the ability to listen effectively and accurately enough to put yourself in the other person's shoes. • You don’t have to agree with them, but to truly understand the situation from their own perspective in order to improve communication, problem-solving, and trust.

15. Nurturing Relationships • The ability to demonstrate sincere care rather than required courtesy. Your words should match your deeds • Demonstrate appreciation for people's efforts and contribution. • Setting a positive tone of cooperation no matter how difficult the situation or conversation. • Having other's best interests in mind to create win-win outcomes. Source: www.eiconsortium.org/research/ei_theory_performance.htm

16. Tips to improve you EI • Use three word sentences beginning with "I feel" • Start labeling feelings; stop labeling people & situations • Analyze your own feelings rather than the action or motives of other people • Ask others how they feel -- on scale of 0-10 • Make time to reflect on your feelings • Identify your fears and desires • Identify your unmet emotional needs) • Take responsibility for your emotions & happiness • Express your feelings - find out who cares - spend time with them • Develop the courage to follow your own feelings • Source: Swww.eqi.org

17. Test your EI? • http://www.ihhp.com/testsite.htm

19. Recommended Readings • The Emotionally Intelligent Workforce • By Daniel Goleman