Network Guide to Networks 5th Edition

1. Network+ Guide to Networks5th Edition Chapter 11 Voice and Video Over IP

2. Network+ Guide to Networks, 5th Edition 2 Objectives Use terminology specific to converged networks Explain VoIP (voice over IP) services and their user interfaces Explain video-over-IP services and their user interfaces Describe VoIP and video-over-IP signaling and transport protocols, including SIP, H.323, and RTP Understand QoS (quality of service) assurance methods critical to converged networks, including RSVP and DiffServ

3. Network+ Guide to Networks, 5th Edition 3 Terminology IP telephony (VoIP) Any network carrying voice signals using TCP/IP Public or private Runs over any packet-switched network VoATM (voice over ATM) VoDSL (voice over DSL) Data connection types carrying VoIP signals T-carriers, ISDN, broadband cable, satellite connections, WiFi, WiMAX, cellular telephone networks

4. Network+ Guide to Networks, 5th Edition 4 Terminology (cont’d.) Internet telephony VoIP relies on Internet Advantage: breadth and low cost Private lines Carry VoIP calls Effective and economical Network congestion control capabilities Better sound quality

5. Network+ Guide to Networks, 5th Edition 5 Terminology (cont’d.) Non-data applications on converged networks FoIP (Fax over IP) IPTV (IP television) Videoconferencing Multiple participants communicate and collaborate via audiovisual means Streaming video Compressed video delivered in continuous stream Webcasts Streaming videos supplied via the Web

6. Network+ Guide to Networks, 5th Edition 6 Terminology (cont’d.) Video over IP IPTV, videoconferencing, streaming video, IP multicasting Unified communications (unified messaging) service Several communication forms available from single user interface

7. VoIP (Voice over IP) Applications and Interfaces Significant VoIP implementation reasons Lower voice call costs New, enhanced features and applications Centralize voice and data network management Voice and data configurations Traditional telephone (sends, receives analog signals) Telephone specially designed for TCP/IP transmission Computer with microphone, speaker, VoIP client software Mixture Network+ Guide to Networks, 5th Edition 7

8. Analog Telephones Using traditional telephone, digital VoIP connection Must convert voice signals into bits Analog-to-digital conversion Codec Method to accomplish analog signal compressing, encoding ATA (analog telephone adapter) Card within computer workstation, externally attached device Telephone line connects to RJ-11 adapter port Converts analog voice signals to IP packets Network+ Guide to Networks, 5th Edition 8

9. Network+ Guide to Networks, 5th Edition 9 Analog Telephones (cont’d.)

10. Network+ Guide to Networks, 5th Edition 10 Analog Telephones (cont’d.) Analog-to-digital conversion (cont’d.) Connect Analog telephone line to VoIP-enabled device (switch, router, gateway) Convert Analog voice signals into packet Issue packet to data network Vice versa

11. Network+ Guide to Networks, 5th Edition 11 Analog Telephones (cont’d.)

12. Network+ Guide to Networks, 5th Edition 12 Analog Telephones (cont’d.) Analog-to-digital conversion (cont’d.) Digital PBX (IP-PBX) PBX (private branch exchange): telephone switch connecting calls within private organization IP-PBX Private switch Accepts, interprets both analog and digital voice signals Connects with traditional PSTN lines, data networks Transmits, receives IP-based voice signals to and from other network connectivity devices Packaged with sophisticated software

13. Network+ Guide to Networks, 5th Edition 13 Analog Telephones (cont’d.)

14. Analog Telephones (cont’d.) Analog-to-digital conversion (cont’d.) Traditional telephone connects to analog PBX Then connects to voice-data gateway Gateway connects traditional telephone circuits with TCP/IP network Internet or private WAN Gateway Digitizes incoming analog voice signal Compresses data Assembles data into packets Issues packets to packet-switched network Network+ Guide to Networks, 5th Edition 14

15. Network+ Guide to Networks, 5th Edition 15 Analog Telephones (cont’d.)

16. Network+ Guide to Networks, 5th Edition 16 IP Telephones IP telephones (IP phones) Transmit, receive only digital signals Voice immediately digitized, issued to network in packet form Requires unique IP address Looks like traditional touch-tone phone Connects to RJ-45 wall jack Connection may pass through connectivity device before reaching IP-PBX

17. Network+ Guide to Networks, 5th Edition 17 IP Telephones (cont’d.)

18. Network+ Guide to Networks, 5th Edition 18 IP Telephones (cont’d.) IP telephones: popular and unique features Web browser screens Connect to user’s PDA Speech recognition capabilities Busy line instant message option Accept emergency messages IP telephones: mobility Move phone to new office; connect to wall jack; accept and make calls Faster than traditional PBX extension reprogramming

19. IP Telephones (cont’d.) Conventional analog telephone Obtains current from local loop Signaling (ring, dial tone) IP telephones: issues Need electric current Not directly connected to local loop Require separate power supply Susceptible to power outages Requires assured backup power sources IP telephones may obtain current using PoE (power over Ethernet) Network+ Guide to Networks, 5th Edition 19

20. Network+ Guide to Networks, 5th Edition 20 IP Telephones (cont’d.)

21. Softphones Computer programmed to act like IP telephone Softphones and IP telephones Provide same calling functions Connect to network; deliver services differently Prerequisites Computer minimum hardware requirements IP telephony client installed Digital telephone switch communication Full-duplex sound card Microphone, speakers Example: Skype Network+ Guide to Networks, 5th Edition 21

22. Network+ Guide to Networks, 5th Edition 22 Softphones (cont’d.) Graphical interface Presented after user starts softphone client software Customizable Difference between IP telephones and softphones Softphones have versatile connectivity VoIP solution for traveling employees and telecommuters Softphones have convenient and localized call management Call tracking: date, time, duration, originating number, caller names Simplifies recordkeeping and billing

23. Network+ Guide to Networks, 5th Edition 23 Softphones (cont’d.)

24. Network+ Guide to Networks, 5th Edition 24

25. Quick Quiz 1 IP telephony, is the use of any network (either public or private) to carry ____________________ signals using the TCP/IP protocol. True or False: VoIP can run over any packet-switched network. Network+ Guide to Networks, 5th Edition 25 Voice True Voice True

26. Quick Quiz 1 FoIP (Fax over IP) uses ____ networks to transmit faxes from one node on the network to another. bridged multipoint circuit switched packet-switched Network+ Guide to Networks, 5th Edition 26 3. D3. D

27. Quick Quiz 1 True or False: Mobility is a benefit of IP telephones. ____________________ allow the user to customize his or her graphical interface. Network+ Guide to Networks, 5th Edition 27 True SoftphonesTrue Softphones

28. Network+ Guide to Networks, 5th Edition 28 Video-over-IP Applications and Interfaces Cisco Systems estimate By 2011, 60 percent of Internet traffic will be video traffic Requirements for prediction to come true Continual price drop in video-over-IP hardware Networks must further augment capacities, reliability Video-over-IP services categories Streaming video, IPTV, videoconferencing Video-over-IP transmission Digitize audio, visual signals Use video codecs

29. Network+ Guide to Networks, 5th Edition 29 Streaming Video Simplest among all video-over-IP applications Basic computer hardware, software requirements Video-on-demand Files stored on video streaming server Popular Viewer chooses video when convenient: Web browser

30. Network+ Guide to Networks, 5th Edition 30 Streaming Video (cont’d.) Streaming video Video issued live Directly from source to user Drawbacks Content may not be edited before distribution Viewers must connect with stream when issued Video-on-demand benefits Content viewed at user’s convenience Viewers control viewing experience Pausing, rewinding, fast-forwarding

31. Network+ Guide to Networks, 5th Edition 31 Streaming Video (cont’d.)

32. Network+ Guide to Networks, 5th Edition 32 Streaming Video (cont’d.) Considerations Number of clients receiving each service Point-to-point video over IP Point-to-multipoint video over IP (not necessarily multicast transmission) Network type classification Private Public Most streaming video Takes place over public networks

33. Network+ Guide to Networks, 5th Edition 33 IPTV (IP Television) Telecommunications carriers, cable companies Networks deliver high-bandwidth Internet connections IPTV digital television signals Value-added digital video Added service Investing money into hardware, software Elements Telco accepts video content at a head end Telco’s CO (central office) Servers provide management services Video channel assigned to multicast group

34. Network+ Guide to Networks, 5th Edition 34 IPTV (cont’d.)

35. Network+ Guide to Networks, 5th Edition 35 IPTV (cont’d.) Advantages of IPTV multicasting Simple to manage content delivery Issue one multicast transmission to entire group Local loop capacity issues Most rely on copper to home (limits throughput) Overwhelming local loop Solution: Telco transmits only content ordered IGMP (Internet Group Management Protocol) Manages multicasting Routers communicate using multicast routing protocol

36. Network+ Guide to Networks, 5th Edition 36 IPTV (cont’d.) Compressed, digital video signal travels like data signal DSL, WIMAX Advantage Telecommunications carrier, cable company Control connection end to end Better monitor and adjust QoS

37. Network+ Guide to Networks, 5th Edition 37 Set top box Decodes video signal, issues to television Manage delivery Communicating with content servers Manage services Pay per-view, video-on-demand programming IPTV (cont’d.)

38. Network+ Guide to Networks, 5th Edition 38 Videoconferencing Unidirectional video-over-IP services Video delivered to user who only watches content Videoconferencing Full-duplex connections Participants send, receive audiovisual signals Real time Benefits Cost savings, convenience Replace face-to-face business meetings Allows collaboration

39. Network+ Guide to Networks, 5th Edition 39 Videoconferencing (cont’d.) Videoconferencing uses Telemedicine Tele-education Judicial proceedings Surveillance Hardware, software requirements Computer workstation Means to generate, send, receive audiovisual signals Video terminal, video phone

40. Network+ Guide to Networks, 5th Edition 40 Videoconferencing (cont’d.)

41. Network+ Guide to Networks, 5th Edition 41 Videoconferencing (cont’d.) Video bridge Manages multiple audiovisual sessions Participants can see, hear each other Conference server Hardware or software Leased Internet-accessible video bridging services Occasional videoconference use Video bridge depends on signaling protocols

42. Network+ Guide to Networks, 5th Edition 42 Signaling Protocols Signaling Information exchange Between network components, system Establishing, monitoring, releasing connections Controlling system operations Set up, manage client sessions Perform several functions Early VoIP Proprietary signaling protocols Today Standardized signaling protocols

43. Network+ Guide to Networks, 5th Edition 43 H.323 Describes architecture, protocols Establishing, managing packet-switched network multimedia sessions Supports voice, video-over-IP services Terms H.323 terminal H.323 gateway H.323 gatekeeper MCU (multipoint control unit) H.323 zone

44. Network+ Guide to Networks, 5th Edition 44 H.323 (cont’d.)

45. Network+ Guide to Networks, 5th Edition 45 H.323 (cont’d.) H.225 and H.245 signaling protocols Specified in H.323 standard Operate at Session layer H.225 handles call or videoconference signaling H.245 ensures correct information type formatting Uses logical channels H.323 standard specifies Protocol interoperability Presentation layer: coding, decoding signals Transport layer

46. Network+ Guide to Networks, 5th Edition 46 H.323 (cont’d.) 1996 ITU codified Multiservice signaling open protocol Early version Suffered slow call setup Second version (H.323.2) VoIP networks popular call signaling protocol Third version Not widely accepted yet SIP attracted network administrators attention

47. Network+ Guide to Networks, 5th Edition 47 SIP (Session Initiation Protocol) Performs similar H.323 functions Version 2.0 (RFC 2543) 1999 IETF codified Application layer signaling, multiservice control protocol, packet-based networks Goals Modeled on HTTP protocol Reuse existing TCP/IP protocols Session management, enhanced services Modular and specific

48. Network+ Guide to Networks, 5th Edition 48 SIP (cont’d.) Limited capabilities Limited functions Compared to H.323 protocols SIP network Standard maps out terms and architecture User agent client User agent server Registrar server Proxy server Redirect server

49. Network+ Guide to Networks, 5th Edition 49 SIP (cont’d.)

50. Network+ Guide to Networks, 5th Edition 50 SIP (cont’d.) VoIP vendors prefer SIP over H.323 Simplicity Fewer instructions to control call Consumes fewer processing resources Adapts easier More flexible SIP and H.323 Regulate call signaling, control for VoIP or video-over-IP clients and servers Do not account for communication between media gateways

51. Network+ Guide to Networks, 5th Edition 51 MGCP (Media Gateway Control Protocol) and MEGACO (H.248) Gateways Integral to converged networks Media gateway, fax gateway “Payload” use Different channels from control signals Different logical and physical paths than signals Expedites information handling Use separate physical paths Gateways still need to exchange and translate Use signaling and control information

52. Network+ Guide to Networks, 5th Edition 52 MGCP and MEGACO (cont’d.) MGC (media gateway controller) Computer managing multiple media gateways Software performing call switching functions Softswitch Advantageous on large VoIP networks MGC gateway communicate protocols MGCP (Media Gateway Control Protocol): RFC 3435 Multiservice networks supporting many media gateways Operate with H.323 or SIP

53. Network+ Guide to Networks, 5th Edition 53 MGCP and MEGACO (cont’d.)

54. Network+ Guide to Networks, 5th Edition 54 MGCP and MEGACO (cont’d.) MGC gateway communicate protocols (cont’d.) MEGACO Performs same functions as MGC Different commands and processes Operates with H.323 or SIP Superior to MGCP Supports ATM Developed by ITU and IETF

55. Transport Protocols MEGACO, MGC Communicate information about voice, video session Different protocol set delivers voice or video payload Transport layer UDP and TCP Transport layer TCP: connection oriented Delivery guarantees UDP: connectionless No accountability; preferred in real-time applications Packet loss tolerable if additional protocols overcome UDP shortcomings Network+ Guide to Networks, 5th Edition 55

56. Network+ Guide to Networks, 5th Edition 56 RTP (Real-time Transport Protocol) RFC 1889 Operates at Application layer Relies on UDP Applies sequence numbers to indicate: Destination packet assembly order Packet loss during transmission Assigns packet timestamp Receiving node Compensates for network delay, synchronize signals No mechanism to detect success

57. RTCP (Real-time Transport Control Protocol) RFC 3550 Provides quality feedback to participants Packets transmitted periodically RTCP allows for several message types RTCP value Clients, applications dependent Not mandatory on RTP networks RTP and RTCP Provide information about packet order, loss, delay Cannot correct transmission flaws Network+ Guide to Networks, 5th Edition 57

58. Network+ Guide to Networks, 5th Edition 58 QoS (Quality of Service) Assurance VoIP, video over IP over packet-switched network Transmission difficulty reason Inconsistent QoS Delays, disorder, distortion Requires more dedicated bandwidth Requires techniques ensuring high QoS QoS: measures network service expected performance High QoS: uninterrupted, accurate, faithful reproduction Low (poor) QoS: VoIP, video over IP disadvantage

59. Network+ Guide to Networks, 5th Edition 59 RSVP (Resource Reservation Protocol) RFC 2205 Transport layer protocol Before transmission Reserve network resources Creates path between sender, receiver Provides sufficient bandwidth Signal arrives without delay Issues PATH statement via RSVP to receiving node Indicates required bandwidth, expected service level

60. RSVP (cont’d.) Two service types Guaranteed service Controlled-load service Router marks transmission’s path Routers issue PATH message Destination router issues Reservation Request (RESV) message Follows same path in reverse Reiterates information Routers allocated requested bandwidth Sending node transmits data Network+ Guide to Networks, 5th Edition 60

61. RSVP (cont’d.) RSVP messaging Separate from data transmission Does not modify packets Specifies and manages unidirectional transmission Resource reservation process takes place in both directions RSVP Emulates circuit-switched path Provides excellent QoS Drawback: high overhead Acceptable on small networks Larger networks use DiffServ Network+ Guide to Networks, 5th Edition 61

62. Network+ Guide to Networks, 5th Edition 62 DiffServ Addresses traffic prioritization QoS issues Differs from RSVP Modifies actual IP datagram Accounts for all network traffic Time-sensitive voice and video services Offers more protection To prioritize traffic IPv4 datagram: DiffServ field IPv6 datagram: Traffic Class field

63. Network+ Guide to Networks, 5th Edition 63 DiffServ (cont’d.) Two forwarding types EF (Expedited Forwarding) Data stream assigned minimum departure rate Circumvents delays AF (Assured Forwarding) Data streams assigned different router resource levels Prioritizes data handling On time, in sequence packet arrival: no guarantee

64. Network+ Guide to Networks, 5th Edition 64 MPLS (Multiprotocol Label Switching) Modifies data streams at Network layer A first router data stream encounters Replaces IP datagram header with label Packet forwarding information Router’s data stream path revises label Indicates next hop Considers network congestion Very fast forwarding: no delay Destination IP address compared to routing tables Forward data to closest matching node

65. Quick Quiz 2 True or False: Videoconferencing is a VoIP application. ____ is the protocol specified by the H.323 standard that handles call or videoconference signaling. H.225 H.552 H.525 H.252 Network+ Guide to Networks, 5th Edition 65 True ATrue A

66. Quick Quiz 2 ____________________, ensures that the type of information - whether voice or video - issued to an H.323 terminal is formatted in a way that the H.323 terminal can interpret. True or False: SIP does not attempt to perform and control as many functions as the H.323 protocols. Network+ Guide to Networks, 5th Edition 66

67. Quick Quiz 2 Media gateways rely on an intermediate device known as a(n) ____________________ to exchange and translate signaling and control information with each other. ____ is a simple technique that addresses QoS issues by prioritizing traffic. RTCP (Real-time Transport Control Protocol) RSVP (Resource Reservation Protocol) MPLS (multiprotocol label switching) DiffServ (Differentiated Service) Network+ Guide to Networks, 5th Edition 67 Media Gateway Controller (MGC) DMedia Gateway Controller (MGC) D

68. Network+ Guide to Networks, 5th Edition 68 Summary Basic Terminology VoIP Analog phones, IP phones, softphones Video over IP Streaming Video, IPTV, videoconferencing Signaling protocols Session control protocols Transport protocols QoS (Quality of Service) Assurance