Total Place: The story and learning so far Nicky de Beer, Head of Operations

2. Total Place: The story and learningso farNicky de Beer, Head of Operations

3. What is Total Place? Transformation Efficiencies Learning

4. What did the pilots do? Counting Customer Culture

5. Birmingham Bradford Central Bedfordshire & Luton Coventry, Solihull & Warwickshire Croydon Durham Dorset, Poole & Bournemouth Kent Leicester & Leicestershire Lewisham Manchester city region & Warrington South Tyneside, Gateshead & Sunderland Worcestershire Drug & alcohol misuse, community demonstrator project, guns & gangs Offender management From dependency to self-reliance Children’s services 0-5 months Housing & regeneration Older people’s services Asset management Drug & alcohol misuse Offender management, assets Children’s services Stronger, safer & healthier communities NEETs Pilots and themes

6. Better outcomes at less cost for local people Outcomes? Improvements made simply and locally Changes when Whitehall shifts guidance and emphasis Major innovation- regulatory and legislative change Learning and increasing capacity

7. Absurdities of the current system “There’s 15/20 places they have to go to sort out benefits and this is young people without any parents, people in care. It’s an absolute mess…” • There are 47 separate funding streams in Durham for 25 providers of social housing covering 19,000 homes. • DWP issues 14 manuals on how to apply benefits totalling over 9000 pages. Over 50 different benefits have been identified in one pilot • The audit commission has identified the costs of each tier of management in a ‘supply chain’ at 20% “There’s never any such thing as a user pathway from a user perspective, the pathway is always something the provider invents. What the user experiences is bombardment on the one hand or bemusement when you fail to get through to anybody on the other hand, but it doesn’t ever feel like a pathway.”

8. Workshops by theme £ Place Count Customer Journeys So what and how have those involved been doing? Inter- departmental working Spring budget 2010 Learning communities Whole system workshops PBR 2009

9. New ways to collaborate Outcomes could be better There is waste Learning History Highlights Importance of leadership National and Local working together Start with the customer Value of using data differently Timing, people method are important

10. So, What and How Next? • What might the next stage include……. • More place working in a holistic way around local people’s needs • Pilots and parallel places continuing work How we’d hope to work… • Real change takes place in the real world • Those that do the work do the change – lots of people/organisations have yet to engage • Start with customer/client/citizen and follow the story wherever it leads; engaging all in the system as the work develops (including private & voluntary sector, all bits of the public sector and citizens) • Connect the system more to itself – lots of things are already working (eg QIPP) – don’t ignore or compete with these • People own what they create – especially the public

11. Big challenges • Governance, Accountability and Leadership • Public funds • Continuing to work differently • Broadening and Deepening

12. Questions and more information? • www.localleadership.gov.uk/totalplace • www.communities.idea.gov.uk/totalplace • nicky.debeer@localleadership.gov.uk