Andy Papadopoulos, President, LegendCorp Erik Moll, BPA, Microsoft Canada

1. LegendCorp Toronto Talks Microsoft Office System 2003 March 23, 2004 Andy Papadopoulos, President, LegendCorp Erik Moll, BPA, Microsoft Canada

2. Information/Knowledge Management • Not just another buzzword, but a significant and real trend • A strategy within the company, as opposed to outside • Use of Office and/or a Web browser as a common interface into corporate and external information • Not just information access, but business process integration

3. How To Achieve Competitive Advantage…in today’s challenging environment Streamline processes • Eliminate gaps and bottlenecks in business processes • Reduce operational cycles • Achieve “best in industry” performance metrics Increase individual & team productivity • Make it easy for people to communicate, share information and work together • Minimize “reinventing the wheel” • Manage and mine the corporate memory Operate with better business information • Put better information into the hands of the people who drive the business • Forecast and plan more effectively • Improve quality and speed of decisions • Respond to customers quickly

4. Today’s Information Challenge Employees get 50%-75% of their relevant information directly from other people More than 80% of enterprise's digitized information reside in individual hard drives and in personal files and 80% of the data is unstructured, not secure nor backed up. Individuals hold the key to the knowledgeeconomy and most of it is lost when they leave the enterprise

5. Problems with collaboration today • E-mail is often the primary means of information sharing and communication • Generally very ad-hoc, even in repetitive scenarios • Document changes are manually incorporated, managed • Documents are unmanaged, “unfindable”

6. Workplace e-mail: survey results extract 2001-2 Christina Cavanagh Professor, Richard Ivey School of Business Author of “Managing Your E-mail: Thinking Outside the Inbox”

7. Problems with collaboration today (cont’d) • Knowledge is not re-usable • Knowledge/Information/Data Transfer is time consuming and error prone • Coordinating team “projects” is difficult • Practices don’t improve, new participants learn by trial and error

8. Knowledge Management Challenges • No single point of access or interface to company data, information and news. • Form, file and document management is difficult to organize and track. Information is hard to locate easily and quickly and subscribe to. • No centralized site for collaboration, idea sharing, group or town hall discussions, etc. A lot of time is wasted…

9. Range of Productivity Solutions Best Practices

10. Challenge #1: No single point of access or interface to company data, information and news. Solution: Centralized Information Site • Operational Procedures • Scoreboards/Performance Trending • Training material • Health and Safety • Surveys • Issue Tracking and Help Desk • HR Procedures and Guidelines • Standardized electronic forms • Etc.

11. Enterprise Processes Departments Teams Microsoft Office SystemSmart Connected Workspaces • Consistent rich experience – users, developers, and IT • Smart connections – people, teams, processes, divisions, etc. • Flexible deployment – bottom-up deployment, centralized management Individuals

12. Challenge #2: Form, file and document management is difficult to organize and track. Information is hard to locate easily and quickly and subscribe to. Solution: Forms, Files and Document Management • Form creation and data entry • Document organization and versioning • Intelligent “MSN” search and subscribe

13. Document Management • Versioning/Check-In and Check-Out • Cataloguing • Role-based Security • Publishing and Approval • Advanced “MSN” Search • Keywords • Best bets • Subscription • On demand alerts • Posted to the Team Site

14. Before InfoPath With InfoPath Process Management InfoPath – Sales data collection CRM ERP AP • 1 sales call = 4user inputs • Information silos • Lost productivity • Data entry errors • 1 sales call = 1user input • Information shared across org • Improved efficiency • Accurate, valid information

15. Challenge #3: No centralized site for idea sharing, group or town hall discussions, etc. Solution: Collaboration/Teaming Sites • Discussion groups/Town hall • Announcements and News • Targeted to audiences and departments • Automatic expiration • “Presence”

16. Personal Impact • Help individuals improve • their ability to contribute in • an increasingly demanding • business environment. Business Information Provide more people in the organization better visibility into business information so they can gain deeper insights, make better decisions, and take more effective action. Effective Teaming • Use communication and • collaboration to get teams, • partners, organizations • and customers on the • same page so they work • together with speed and • agility. Process Management Improve organizational ability to anticipate, manage and respond to changes in the market place in order to maximize opportunities. How to Generate MoreBusiness ValueImprove Productivity in Four Areas

17. City of Newbury: Hockey League Demo Enterprise: City of Newbury Division: Newbury Hockey League Individuals: Coach Darren Maddocks Ass’t Coach Alan Chapelle Treasurer Althea Banton Department: Hockey Team-Bears Participate Decide Self Help Share Collaborate Protect Author Communicate Mobility

18. Microsoft Office & Office Solution Accelerators close the gap 100% Customer Solution Partners FinanceOperationsSales HR TechnologyStack SolutionAccelerator SolutionAccelerator SolutionAccelerator Integration Components, Guidance Microsoft Products Solution accelerators help customers address pain points by enabling them to get to a “solution” quicker and obtain more business value from the existing investments into Office

19. Office System Solutions Solution Accelerators • Business Scorecards • Proposals • Recruiting • Sarbanes-Oxley • Six Sigma • Excel OLAP Reporting Solution Scenarios • Project Intelligence • Collaborative Budgeting

20. Solution Accelerator for Proposal Management Designed to address collaboration challenges for the sales team Proposals Accelerator Benefits Sales Team Challenges • Proposal development process too time consuming • Finding information • Recreating content • Sharing documents • Coordinating contributors • Scramble for the deadline • Inaccurate, non-compliant, low-quality proposals • Pursuing unattractive leads • Automation of process steps • Leverage the corporate knowledge base • Effective collaboration and document management • Increased project control • Work with the same tools you already use • Increased win rate: • Pursue the right opportunities • Streamlined proposal creation process • Improved quality and accuracy

21. Workspace for proposal collaboration Proposal Templates Proposal Team Members Analysis Forms Optional Outlook Webpart Optional Status dashboard

22. 20-50% expected turnaround time reduction Proposal turnaround time case study (working hours) Quotes • “You will easily reduce your costs by 50% in terms of man hours… with tools to gain control of your formal bid & proposal cycle.” MS Federal • “Using proposal management solutions, a reduction of engineering hours per proposal from the 17- to 33-hour range to less than an hour is possible” Gartner Note: Model based on complex consulting/accounting/solution proposals Source: Interviews; Proposal Creation Model; Gartner (Nov 2002)

23. SummaryMicrosoft’s Vision for Empowering Information Workers • Interact with systems and processes from within familiar, powerful front end productivity tools • Enable information workers to create and improve business processes • Easily automate forms-based and document-based processes • Give people the information they want in the format they need

24. SummaryMicrosoft’s Vision for Empowering Information Workers • Leverage investments in existing line-of-business and custom applications • Minimize training time while increasing adoption rates for new solutions • Enable multiple targeted initiatives vs a few big bets • Deliver rapid and measurable ROI • Get more value from investments in Microsoft Office and Windows platforms

25. LegendCorp Thank you for your time!