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First Steps in Developing eBusiness in South-Karelian SMEs in 2002

eBusiness development. Multi Channel CRM. RECEARCH 2001. BUSINESS TO COMPANIES. First Steps in Developing eBusiness in South-Karelian SMEs in 2002. 20€. 10€. 10€. 30€. 5€. 2€. WWW. @. CRM – Customer Service. Office E nv i ronment. Accounting. Accountin g Co m pany.

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First Steps in Developing eBusiness in South-Karelian SMEs in 2002

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  1. eBusiness development Multi Channel CRM RECEARCH 2001 BUSINESS TO COMPANIES First Steps in Developing eBusiness in South-Karelian SMEs in 2002 20€ 10€ 10€ 30€ 5€ 2€ WWW @ CRM – Customer Service Office Environment Accounting Accounting Company

  2. Networking of business process tot 2 Customer Relationship Management CRM tot. 79 Supply Chain Management SCM tot. 15 Management tot. 543 Customer Service 54 Delivery Sales 21 Production 15 Office Environment 428 Internal Communication Personnel Management 6 Marketing 4 Procurement Financial Manage- ment 110 RESULTS 2003 BUSINESS TO COMPANIES Altogether 749 new Applications were Installed in 399 SMEs during 1.1.2002 – 30.8.2003

  3. RESULTS 2003 BUSINESS TO COMPANIES Over 700 ePlans were done in SMEs

  4. RESULTS 2003 BUSINESS TO COMPANIES Altogether 726 SME Personnel were Educated to use new Applications. Education was Given by 67 Application Providers.

  5. To Help to Find the Proper Application ACTIONS BUSINESS ROADMAP @ WWW 10€ 5€ 2€ 20€ Fax eMail Phone www Letter 2€ sms/mms Multi Channel 30€ Products Paying Service Level Buying Services Prices Offer Tender

  6. RESULTS 2003 BUSINESS TO COMPANIES Total Amount Used for Education 420 696€ ESF Support 244 838€ 58%SME´s Self Financing 175 858€ 42%

  7. Increasing Efficiency in the SMEs’ Business Networks 2004-2006 2002-2003 > > > > eBusiness for SME eBusiness on the Net Internal Applications and Processes eMessages & eProcesses Product Managementand Publication Network Management • CRM • Customer Service • Sales • Marketing • ERP • Office Environment • Management • Personnel • SCM • Supply • Production • Deliveries Customer • Product Documents • Planning • Production • Sales • After Sales • Spare Parts • Order – Delivery Chain • Activity on the net • Accurate Deliveries • Process Deviations • Process Status • Monitoring • Business Models • Controlled Orders • Project Business • Messages • Offers • Orders • Order Confirmations • eInvoices • Cover Letters • Inventory Status Retail Large Enterp SME Supplier Connection to Improve Efficiency

  8. NEXT STEP 2004-2006 BUSINESS ON NET Business Processes and eBusiness on the net Case Example Channel Message Message Selling invoice eInvoice -eInvoice -eLetter -letter Purchase invoice Salary letter Employers’ Reports TYVI reports eGovernment payment Account Statement Payment Flow Payment transfer Internet Offer Email + attachment Email + attachment Purshace order

  9. ETELÄ-KARJALAN YRITTÄJÄT BUSINESS ON NET Regional driving forces of eInvoicing (9) Suomen Karbonaatti Imatra Joutseno Lappeenranta Operators: (3 Banks & 6 other operators) Application Providers (400) SMEs (1500) send eInvoices to LargeEs (9) www.eLiiketoiminta.com

  10. FOCUS 2 - PROCESS Sales Invoices Purchase Invoices • Making sales invoice • custom info • product info • payment info • Paper invoice • opening • scanning • intrepetation • Letter • eLetter • eMail • eInvoice • Sending Invoice operators • eInvoice • checking • accounts receivable • recycling • approval • accounts payable • Bookkeeping • Sales receivables • register control • remarks • collections • Bookkeeping Bank statement

  11. MESSAGES SME´s core processes: over 1 billion (109) messages in FinlandB2B Currentpenetration98% PAYMENTS 500 mill. pcs INVOICING 200 mill. pcs Currentpenetration8% 8 M € 8 M € ~~ ~~ 4 M € 4 M € 2 M € 2 M € 2000 2001 2002 2003 2004 2005 2006 2007 2000 2001 2002 2003 2004 2005 2006 2007 PRODUCT MANAGEMENT OFFERS 400 mill. pcs ? PURCHACING 200 mill. pcs ? 8 M € 8 M € ~~ ~~ 4 M € 4 M € 2 M € 2 M € 2000 2001 2002 2003 2004 2005 2006 2007 2000 2001 2002 2003 2004 2005 2006 2007

  12. eINVOICES CONNECTIONS Additional information: Anilinker Elisa TeliaSonera

  13. NEXT STEP 2004-2006 BUSINESS ON NET Internet Paying: Approximately 99 % of SMEs uses Internet Banking – saving moneyeInvoicing: eInvoice proves the competitiveness and saves even more money Amount of Invoices: b-to-b 200 million invoices/year b-to-c 200 million invoices/year Costs 40€/Paper invoice 20€/eInvoice Savings if 25% of all invoices are eInvoices 20€ x 100 million = 2.000.000.000 € = 2 Billion € Case: eInvoice sending – receiving – recycling – transfer to finance systems

  14. WORKING COSTS • PURCHASE INVOISES 1 000 PSC • Receiving invoices 9,00 min • Opening the post 1 min • Stampling the date of invoice 1 min • Attach the despatch note 2 min • Copying 1 min • File the copy and despatch note 1 min • Checking and posting (the invoice) 2 min • Copy to buyer 1 min • Supplier number marked onto the invoice 1 min • Workflow of invoices 9,00 min • Checking 1 min • Approval 2 min • Take to bookkeeping agency 3 min • Posting the invoice to bookkeeping 1,5 min • Checking 1 min • Auditing and bookeeping 8,50 min • Entry into the purchase ledger 2 min • Approval 0,5 min • Payment 1 min • Checking the payment from account statement 1 min • Archiving 1 min • Search of invoice 1 min • Error handling 2 min • Total 26,50 min • 1 000 Purchase Invoices • With Paper = 1000 x 26 min x 34€/h = 15 016 € • With eInvoice = 1000 x 9 min x 34€/h = 5 100 € • SALES INVOISES 1 000 PSC • Making invoice 3,00 min • Take up customer number 0,5 min • Make the invoice 2 min • Printing 0,5 min • Sending invoices 6,00 min • Put into the envelope 1 min • Take to post office 3 min • Filing 0,5 min • Copying to files 0,5 min • Invoice copy to seller • Take to bookkeeping agency 3 min • Auditing and bookeeping 4,00 min • Entry into ledger 1 min • Bookkeeping 1 min • Search of invoice 1 min • Error handling 2 min • Yhteensä 13,00 min • 1 000 Sales Invoices • With Paper = 1000 x 13 min x 34€/h = 7 366 € • With eInvoice= 1000 x 6 min x 34€/h = 3 400 €

  15. Estimated Personnel Work Load of the Process of Financial Management (3 737 man years) of Finland’s State Treasury

  16. Unit Costs in the Handling Purchasing Invoices Scanning done by own Organization Scanning Outsourced eInvoice Saving Saving

  17. Processes B2B Nordea OP Sampo MicroSME Accounting Large Es transfer eInvoice service,Inter-net banking Financial Manag. ERP SME Accounting transfer Purchase workflow Anilinker Basware Enfo Elisa -Solutions Elma TietoEnator VM-Data/Novo TeliaSonera Finacial management Internet/ASP SME Account. C. • Sales & • Purshaceinvoicing Financial Manag. transfer transfer Medium Es Own ERP • Cach & eDoc • transfer Conversions Routing Authentication

  18. Processes B2B Operators Medium Es Messages Anilinker Atkos Basware Enfo Elisa Solutions Elma TietoEnator ERP eInvoice Large Es Operators Posti XLM ASP SME ERP SAP In house Financial management eDoc operator Operators (Banks, Others…) Teapps Accounting firms SME Nordea OP Sampo Financial management Finvoice Operators (Banks, Others…) MicroEs Conversions Routing Authentication NetBank eInvoice Banks

  19. NEXT STEP 2004-2006 BUSINESS ON NET Regional action planJoint marketing Application Providers Camber of Commerce Developing Organisations Large Companies Bullets, articles, meetings suppliers, new applications and sevices www.eLiiketoiminta.com Accountig SME Processes-Messages-Channels channels suppliers - support the education - supply of applications - help to ePlan Banks and Operators Government Project

  20. NEXT STEP 2004-2006 BUSINESS ON NET Financing 2004-2006 Chamber of Commerce Developing Organisations Application Providers Large companies 4 á 4.000 Tot. 12.000 Budjet Budget ESF-supportCompanies SME education 650.000 450.000200.000 (SME´s) SMEwork 100.000 100.000 100.000 (SME´s) Other expences 450.000 220.000130.000 (Big beneficiaries) TOTAL 1.200.000 770.000430.000 eBusiness project á 4.000 Tot. 12.000 á 4.000 Tot. 16.000 220.000 Banks and operators 5 Covernment 3 Cities Hanke

  21. Benefits of eInvoicing

  22. Benefits of eInvoicing

  23. NEXT STEP 2004-2006 BUSINESS ON NET Joint project eBusiness in network • Companies own network • Regional network • Across the border Number of companies of business regional project network in 2003: South-Karelia 5 880 Kymenlaakso 7 784 Päijät-Häme 9 723 Pirkanmaa 21 850 Etelä-Pohjanmaa 10 488 Total 55 725 www.eLiiketoiminta.com

  24. NEXT STEP 2004-2006 BUSINESS ON NET eBusiness R & D (5 000 ePlans) Regional eBusiness Projects in: Finland - EU Project management Development of eBusiness Automated Help for ePlan Support Info ePlans SME Applications Education Application providers Application development Info of applications

  25. Benefits & future • 24 h • Possibilityto work out ofoffice • Low investment costs • mobil and boradband in 2005 Financial management by internet and by ASP eInvoice Automated bookeeping

  26. NEXT STEPS • Go to your own bank and take all the eServices that areavailable including eInvoice • Go to your own accountig company and askhow to organize the bookeeping in a new way, • Ask offers also from the advanced accountig companies • Register at www.eLiiketoiminta.comWe will inform you and help you in many ways:- we will support you to educate your staff to use the new applications

  27. NEXT STEP 2004-2006 BUSINESS ON NET STRATEGYof eBusiness Projects Intention is to help SMEs in region to get better benefits to their own business by using new applications and services and to generate better business by network of business processes.

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