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CCT 355: E-Business Technologies

CCT 355: E-Business Technologies. Class 4: Content/Knowledge Management Systems. Administration. Check your presentation date Case study questions?

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CCT 355: E-Business Technologies

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  1. CCT 355: E-Business Technologies Class 4: Content/Knowledge Management Systems

  2. Administration • Check your presentation date • Case study questions? • Should be a narrative – not an information/interview dump – what would your audience (e.g., me) think interesting about what you learned in your conversation? • Due Tuesday Oct 11 by email (mlwjones@gmail.com will do…)

  3. KM • Remember data, information, knowledge, wisdom? • KM systems are between info -> knowledge – repositories and channels to coordinate information to create knowledge

  4. Common Information Channels

  5. 1st/2nd generation KM • 1st generation – technology centered – focused on data architecture, access, rights management, etc. - basically, build a database and release it • Problems?

  6. Information Politics • Collective ownership of information complicated • Orlikowski and Lotus Notes – consultants resisted sharing – why? • Still a common problem – must build a culture compatible with system and a reward structure to encourage use • Carrots v. Sticks

  7. UX Issues • UX = User eXperience • Early KM systems roots in CS/digital libraries – made sense to information scientists, few others • Difficult UI/UX = frustrations in adoption and use and negative attitudes to use

  8. Information Overload • KM = too much of a good thing? • Knowing everything is not possible or pragmatic • Information shutdown usually the result of trying • Coping mechanisms?

  9. Information Sharing/Access/Control • KM systems can and do limit access • Access limitations often make sense – examples? • Sometimes don’t – examples? • Establish proper levels of access and workflow a concern

  10. Suggestions • Ensure wide benefits and limited consequences • Create incentives for use – intrinsic and extrinsic • Promote (and capture?) multiple channels of learning • Understanding work practice and culture

  11. Tacit and Explicit Knowledge Sources • Explicit knowledge – recorded information, can be transferred with relative ease • Tacit knowledge – “know how” or “know why” – built from experience, cannot be easily captured and transferred • Examples?

  12. SECI and Ba: Nonaka and Takeuchi

  13. SECI Process • Socialization – beginning of transfer of tacit knowledge • Externalization – conversion to explicit knowledge • Combination – integration/synthesis of other explicit knowledge pieces • Internalization – reembodiment of new knowledge as standard practice • Cyclical process moving up from individual to group knowledge

  14. Ba? • Less process than context • Somewhat of an art – context and its manipulation to create a positive ecology/environment for information sharing

  15. Four types of “ba” • Originating – where people share stories • Interacting – a more consciously designed structure of social interaction, transfer of tacit stories to explicit knowledge • Cyber/systemizing – role of IT in integrating explicit knowledge • Exercising – synthetic application and return to information sharing environment

  16. Information and Time • Information sometimes decays over time – examples? • Information about past can nevertheless be valuable – examples? • KM and organizational turnover – in high-turnover domains, information transfer especially complicated

  17. GPO • Information sharing in a campaign – different channels (and different silos) • Learning from tacit knowledge (…and its limitations) • Between campaigns – hopefully you collect and store knowledge to share for future years • Information over time challenges

  18. FSAE • KM challenges – 2000 reports – how to access? • Database a failure – why? • Google solution – great but impossible at time (now, different story) • Work on creating/maintaining ba • Limitations of ba • Information over time challenges – maintaining success over even five years difficult

  19. In-class assignment • Consider a work/organization environment (your choice – just note what it is.) • What are common tacit knowledge sources? Explicit knowledge sources? • How may an information system help manage explicit knowledge in this case?

  20. Presentations • Ignite presentation tips

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