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Enhancing Housing Support Services with Better Futures Program

This program offers a continuum of support for homeless individuals with complex needs in South Ayrshire. It improves reporting accuracy, ensures continuity, and tracks sustainment journeys for clients. Better Futures is chosen to address previous challenges, offering a one-package journey of support across agencies. Services include hostel accommodation, rent deposit guarantees, flat-sharing schemes, befriending, and landlord liaison. Ayrshire Intensive Housing Support Service provides intensive, one-to-one support for those at risk of homelessness. This service targets individuals with challenging support needs, ensuring their journey and sustainment are tracked effectively.

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Enhancing Housing Support Services with Better Futures Program

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  1. Better Futures Continuation of Support

  2. Continuation of Support Introductions Alexander Rae Accommodation Officer Hostels and Supported Accommodation South Ayrshire Council • Current use of Better Futures • Contract Monitoring George MacPhail Senior Support Worker SeAscape Housing Support Service Ayr • Time Using Better Futures • Reporting to Council

  3. Continuation of Support Summary of services • South Ayrshire council currently commissions the following housing support services • Hostel Supported Accommodation ( 3x L/A owned Hostels= 49 Placements) • Intensive Hostel Accommodation ( Blue Triangle HA ) • All Ayrshire Intensive Housing support Service ( Aspire2gether ) • Housing Support Service (SeAscape) • Rent Deposit Guarantee Scheme (SeAscape)

  4. Why We choose Better Futures • Previous difficulty with getting accurate reporting across the board • Agencies using different support plans • Lack of continuity for clients • Lack of repetition • One package journey of sustainment tracked • Consent allows information to transfer

  5. Overview of services SeAscape Rent deposit guarantee scheme Homeless and housing support service 2Share (Flat-sharing Scheme) Befriending service Landlord liaison service

  6. Overview of services Ayrshire Intensive Housing Support Service Ayrshire Intensive Housing Support Service (AIHSS) provides Ayrshire wide, intensive, one-to-one housing support for people experiencing or at risk of homelessness and with complex needs. The service supports between 50 and 70 individuals at any one time. It is delivered by a team of highly experienced and qualified Housing Support Worker. The service is specifically designed to support people who have been excluded from mainstream homelessness services due to their chaotic lifestyle and inability to engage with those services.

  7. Overview of services The client group have challenging support needs, which may include: • History of homelessness/repeat homelessness/tenancy failure. • Previous history of rough sleeping. • Evidence of a chaotic lifestyle. • Mental health support needs. • Addiction issues. • History of institutional care . • History of exclusion from mainstream homeless services. • A lack of engagement with mainstream services. • Current/Ex prisoners within HMP Kilmarnock. • Ayrshire domiciled current/ex prisoners within Barlinnie and Greenock

  8. Overview of services Client B – Journey and sustainment tracked

  9. Overview of services SeAscape Rent deposit guarantee scheme Homeless and housing support service 2Share (Flat-sharing Scheme) Befriending service Landlord liaison service

  10. BF Offline Review notes

  11. BF Offline Review Comments

  12. BF Outcome wheel

  13. Average number of active housing support cases SeAscape

  14. Number of new referrals SeAscape

  15. Active assessed housing support cases SeAscape

  16. Reasons for Closures SeAscape

  17. Distance Travelled by Clients SeAscape

  18. Referrals from hostel accommodation SeAscape

  19. Transfer of placements

  20. Questions

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